Ratings based on 388 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 23, 2024 on Expedia
Right on the ocean 5 star hotel. Views are unreal. Would definitely go there again. Cindy, maxim, Davy, Gary, Nandi, manfred and Ntsiiu took care of us and we had a 5 star stay. Thanks to all.
by A traveller
Posted Jul. 23, 2024 on Hotels
by A traveller
Posted Jul. 8, 2024 on Expedia
Location and property was excellent. Staff was EXCEPTIONAL!
by A traveller
Posted Jul. 2, 2024 on Expedia
Beautiful location
by A traveller
Posted Jun. 16, 2024 on Hotels
by A traveller
Posted May 6, 2024 on Expedia
by A traveller
Posted Apr. 17, 2024 on Expedia
They could do better about cleaning the rooms specially the bathrooms. Overall the experience was good specially the breakfast with hundreds of options to choose from
by A traveller from Linlithgow
Posted Apr. 4, 2024 on Expedia
by A traveller
Posted Mar. 30, 2024 on Hotels
by A traveller
Beautiful room
Posted Mar. 29, 2024 on HotelsThe location of this property is superb. I stayed in a 2-bedroom suite on the 2nd floor and the room was beautiful and spacious with everything you need. Very clean, beds were comfy and bathrooms were perfect. My friend stayed in a superior room which was equally lovely.
Staff at check in was very friendly and efficient. I had ordered a cheese platter on arrival which was quite enjoyable.
reasons why I did not give this property a perfect score:
First, we had gone out for the day and when we came back there was water dripping from the ceiling and all over the floor. We noticed this when my 4yr old slipped on the water and fell on her back. We turned lights on and water was just dripping down. Maintenance attended to it (quite quickly I must say). We were told sometimes the aircon gets blocked and it overflows. Water was suctioned from the aircon and we waited for housekeeping to come mop the floor.
If maintenance is aware that aircon has issues then it should be serviced and checked regularly so guests don’t come back and find hotel room under water and posing danger to kids.
I had booked a second room for my friend and her daughter. When we checked out I was charged for mini bar services which they didn’t use. The hotel (Nandi) promised to contact me and credit me. I have not heard from them 5 days later
Restaurant staff is amazing. Breakfast is a big spread and we enjoyed it. Dinner was also good (a la carte).
I’ll stay there again hopefully with better experience
