Note fondée sur 21 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,7 sur 5
80 % des clients le recommandent
4,0 Propreté de la chambre
4,2 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 20 janv. 2021 sur Expedia
1 sur 5
par un voyageur

Shabby, tatty, dirty and expensive - avoid!

Publié le 27 nov. 2019 sur Hotels
Absolutely the worst accommodation in our 3 week tour. Stairways very narrow and rotting away with cracked steps, missing step edges and very worrying bounce in the platform. Windows disgustingly filthy outside - probably never been cleaned, even though they are Velux type. Floor tiles in toilet mouldy and cracked, shower door cannot be opened more than 40 degrees and has normal shower head, not a rainfall type as stated by Hotel.com. Fixed front door blinds not adjustable and let security light glare in during the night. Doors dirty and no private patio as stated by Hotel.com. Furniture badly stained, and banister in lounge area coming away from the wall. Antiquated TV system which regularly failed to maintain signal. Had to walk around with bent neck as vaulted ceiling way too low - basically a converted attic with tin roof, and squirrels love playing on the roof at 4am... This was Honeymoon suite No1!!! The most expensive place we stayed, and really only worth 400 ZAR/night max. Would not recommend to my enemy, let alone my friends.
Commentaires de Gestion de l’hôtel
28 nov. 2019 par General Manager, Gestion de l’hôtel
Thank you for your review of Ryneveld Lodge. We welcome any feedback to improve Ryneveld Lodge for future guests. As advertised on Expedia / hotels.com the sloping roof was no secret. The pictures of all our rooms are up to date and correct. Sadly this was the room that you booked with us. We'd wish that you mentioned something during your stay as you saw the general manager every morning during breakfast time and the assistant manager every afternoon till 8 pm daily. If guests are unhappy with their room booked, we do our utmost to keep them happy and we could have moved you to a bigger / more suitable room. Thus we'd wish you mentioned something at the first morning's breakfast and not upon checkout. Saddened that you did not enjoy your stay with us and that you found everything to be wrong. It is never our intention to make any of our guests feel unwelcome and unhappy with our service. Our rooms are spring cleaned on a weekly basis and we can assure you attention to small details are checked on a regular. This is not the standard that we uphold and all the housekeeping staff were called to meeting after your remarks upon checkout.
4 sur 5
par un voyageur

Publié le 4 nov. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
28 nov. 2019 par General Manager , Gestion de l’hôtel
Thank you for your review of Ryneveld Lodge. We welcome any feedback to improve Ryneveld Lodge for future guests. Happy to read that you enjoyed your stay with us and that everything was to our high standards.
4 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 6 févr. 2019 sur Hotels
3 sur 5
par un voyageur

Recommend for short stay of two to three days

Publié le 25 janv. 2019 sur Hotels
Nice and cozy stay
2 sur 5
par un voyageur

Dissapointing

Publié le 15 déc. 2018 sur Hotels
I was made to wait outside for a person to check me in. Room across the road is small. The oregon floors noise from people above my room was unbearable. Basin and taps was filthy and the carpet rug was dirty . Pls clean properly and follow up on your housekeeping team.
Commentaires de Gestion de l’hôtel
21 déc. 2018 par Tessa, Gestion de l’hôtel
Thank you for your review of Ryneveld Lodge. We welcome any feedback in order to improve the Lodge for future guests. Our lodge consists of numerous rooms across the street, the receptionist walks with all our guests upon check-in to show them where they will be staying and where to park. This was, unfortunately, the case that our team was busy with someone else upon your arrival. We apologize for having to wait for a few minutes to be assisted. Our rooms are checked on a daily basis after the housekeeping team finishes. Our apologies that there might have been a slip-up. This matter was already discussed with the staff to ensure that this does not happen again.
4 sur 5
par un voyageur de South Africa

Exellent

Publié le 11 déc. 2018 sur Hotels
Exellent and friendly service from checking in (Johan), breakfast to checking out. Rooms interesting, big and very comfortable. Breakfast menu can be better, but quality of food was excellent.
3 sur 5
par un voyageur de Camberley

Disapointing welcome

Publié le 4 déc. 2018 sur Hotels
Bit of a mixed review here. On the one hand a very charming colonial style building (the main site as it is spread across the noisy road too) with friendly staff and a very nice breakfast. The location was ideal for my business trip as it was only a few minutes walk to the university and max 10 mins walk to the town centre for shops & restaurants. However on arrival I was not given the room I had booked with the listed facilities and the assigned room was significantly inferior. I complained and eventually was given a better room but had to change room again the next day. On a multi-stop trip each unpacking/packing is a hassle so an extra one was an inconvenience. Very tiring too after an over-night flight. Hotels need to be regulated!!!
4 sur 5
par un voyageur

値段相応、まあ良い、一般家庭のルームレントみたい。

Publié le 3 nov. 2018 sur Hotels
オーナー夫妻はとてもフレンドリーだが、ややホテルのようなサービスにはかけるかも。シャワーカーテンない。一般家庭に泊めてもらった感じ。屋根裏部屋のようでサウナのように暑かった。朝食は南アのBBの平均的グレード。
5 sur 5
par un voyageur

Cosy and comfortable stay.

Publié le 2 sept. 2018 sur Hotels
Very pleasant stay, staff very friendly and accomodating. Great breakfast. Cosy and comfortable stey.
Commentaires de Gestion de l’hôtel
5 sept. 2018 par Tessa, Gestion de l’hôtel
Thank you for your review of Ryneveld Lodge. We welcome any feedback in order to improve the lodge for future guests. Happy to hear you enjoyed your stay with us. Looking forward to having you back soon. Kindest regards Tessa and Ryneveld Lodge team