Note fondée sur 98 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,8 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Génial !
Publié le 23 janv. 2019 sur HotelsUne seule nuit
Bon hôtel
Chambre spacieuse et calme
Très propre
Cadre charmant
La terrasse donne sur la route,seul bémol
Commentaires de Gestion de l’hôtel
13 août 2019 par Jennifer Buchanan, Gestion de l’hôtel
Thank you very much for your feedback and we are delighted you had an amazing time with us. We look forward to welcoming you back in the future
par un voyageur
Publié le 11 sept. 2024 sur Expedia
What a fantastic location. Our welcome could not have been better with friendly staff throughout our stay. Our room was very clean, comfortable and well appointed. Both restaurant and brasserie restaurant offered good value with varied menus. I would certainly look forward to staying there again
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Ristorante puo' migliorare resto ok location e panorami fantastici
par un voyageur
Luxury stay let down by poor attention to detail
Publié le 24 août 2024 sur HotelsI had contacted the hotel more than a month before to request a complimentary upgrade if available. I was told at the time that if they have availability on the day they will upgrade us. On arrival I asked again. We were told that a room is available, however it will cost R6000 (approximately €300) for the night. I declined.
The room we were given was beautiful. The hotel did put out a bottle of alcohol-free bubbly, a slice of cake, some cookies and a balloon as we were celebrating an anniversary. We really appreciated this gesture. However, there was dirty crockery and cutlery in the room (clearly used and not washed). Unacceptable.
The bathroom door had an issue where the door kept getting stuck in the frame. My wife used the bathroom and the door got jammed, she was locked in for a while. I called management who sent a maintenance person, who then wanted to sand and grind the door with us there, creating noise and dust. I refused and requested management come to speak to me.
We were subsequently moved to another room. This second room, whilst having a sea view, was certainly not as nice as the first room. Things did work there.
Breakfast was an anti-climax. I ordered the salmon Benedict. It was a single poached egg on half an English muffin. Everywhere else in the world it would be 2. Croissants were not crispy and pastries were disappointing.
Overall, I expected much better from a place of this calibre. I was rather perplexed by the lack of attention to detail here.
par un voyageur
Publié le 19 août 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
23 août 2024 par Emmy, Gestion de l’hôtel
Dear JanWarm greetings from The Twelve Apostles Hotel and Spa. Thanks for taking the time to leave us a review. We are very pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back in the not-too-distant future. Warm regards Team 12A
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Emmy, Gestion de l’hôtel
Dear Laure,Warm greetings from The Twelve Apostles Hotel and Spa. Thanks for taking the time to leave us a review. We are very pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back in the not-too-distant future. Warm regards Team 12A
par un voyageur
Publié le 23 juill. 2024 sur Expedia
We had a sea facing room and the views were stunning on the sunny day we were most fortunate to have. Dinner and breakfast both were very disappointing. Chicken curry wasn't up to Woolworths standards, breakfast buffet was lovely, but hot breakfast order left a lot to be desired. Chef needs to get out and about and visit other places to reacquaint themselves with great food and higher standards.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Johan, Gestion de l’hôtel
Dear Mr. DiplockWarm Greetings from The Twelve Apostles and thank you ever so kindly for your constructive feedback, it is truly appreciated. We are investigating the same with our kitchen brigade of course in order to strive to perfection and will action the same. Truly appreciated and we will be reaching out soonest with further feedback.
par un voyageur
Publié le 8 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 juill. 2024 par The Twelve Apostles Hotel and Spa, Gestion de l’hôtel
Dear Pam, Greetings from The Twelve Apostles Hotel and Spa. Thank you for your review received and we are delighted to hear you had a lovely stay with us. We do hope to be able to welcome you back to stay with us in the future. Warm regards The Twelve Apostles Hotel and Spa
par un voyageur
Publié le 6 juin 2024 sur Expedia
The hotel is far away from the city center,which is what we wanted. The sunset views are amazing , and the rooms are very well apointed and beautiful. The shuttle to and from v&a is very useful to go to the city, ubers are also very available. Breakfast is out of this world!!
Commentaires de Gestion de l’hôtel
11 juin 2024 par The Twelve Apostles Hotel and Spa, Gestion de l’hôtel
Dear Jose, Greetings from The Twelve Apostles Hotel and Spa. Thank you for your review received and we are delighted to hear you had a lovely stay with us. We do hope to be able to welcome you back to stay with us in the future. Warm regards The Twelve Apostles Hotel and Spa
par un voyageur
Publié le 27 mai 2024 sur Expedia
Far away from the hustle and bustle, but if you want a quiet place with beautiful sunsets and amazing breakfast look no further.
Commentaires de Gestion de l’hôtel
11 juin 2024 par The Twelve Apostles Hotel and Spa, Gestion de l’hôtel
Dear Jose, Greetings from The Twelve Apostles Hotel and Spa. Thank you again for another lovely review and we are very glad to hear your stay was great with us.Warm regards The Twelve Apostles Hotel and Spa
