2/10 Terrible
Dean
Jan 10, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was described as having a refrigerator, microwave and furnished lanai. There was no refrigerator or microwave and the lanai was shared with other guests.
When we informed owners that we were not pleased with the accommodations, I was told that if we left we would get a full refund.
I returned to the room to contact Expedia about our change of plans. They contacted Rebecca, who stated I'd be billed for one night, even though we were leaving and were told that a full refund would be issued. We had booked it for 3 nights, originally.
My wife went to speak with Rebecca, the owner, to explain our dissatisfaction and to state that her husband had told me that I'd receive a full refund.
Rebecca was rude and disrespectful to my wife. She had been present when her husband told me I'd receive a full refund if we left.
Her dishonesty and rudeness was very disturbing!
Please DO NOT PLAN TO STAY at this B&B!
Dean
Stayed 3 nights in Dec 2024