Ratings based on 693 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 23, 2024 on Hotels
by A traveller
Breathtaking views!
Posted Jul. 22, 2024 on HotelsThis hotel is so incredibly picturesque - breath taking! Staff available, friendly, very helpful.
Hotel has AC, but rooms not individually controlled & bit warm by US standards. Beds comfortable, food delicious. Surrounding town great to explore!
Comment from Hotel Management
Jul. 27, 2024 by Sam Richez Director, Hotel Management
Dear Sasha Adams,We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sam Richez, Director.
by A traveller
Posted Jul. 12, 2024 on Hotels
by A traveller
Stunning hotel
Posted Jul. 11, 2024 on HotelsOur stay here was amazing. We made a big mistake and only stayed one night. I cannot wait to go back!
Comment from Hotel Management
Jul. 14, 2024 by Sam Richez Director, Hotel Management
Dear Lorraine, We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sam Richez, Director.
by A traveller
Stunning hotel
Posted Jul. 11, 2024 on HotelsOur stay here was amazing. We made a big mistake and only stayed one night. I cannot wait to go back.
Comment from Hotel Management
Sep. 13, 2024 by Sam Richez, Hotel Management
Dear Lorraine,We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sam RichezDirector
by A traveller from Brockenhurst
Posted Jul. 11, 2024 on Expedia
The gardens and surroundings were fantastic. Had a great short 4 day break. Would recommend it.
Comment from Hotel Management
Jul. 14, 2024 by Sam Richez Director, Hotel Management
Dear Tim,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sam Richez, Director.
by A traveller
Posted Jul. 10, 2024 on Hotels
by A traveller from Linden
Posted Jul. 6, 2024 on Expedia
We couldn't find a taxi once we arrived at the train station,but one phone call to the hotel and the reception staff sent us a chauffeur within minutes.
The hotel is absolutely stunning! The garden and pool area are a must. The room was spacious and had a beautiful view of the garden. Breakfast had a great selection. There are many dining options near by as well as shopping. The basilica is next door and the Castle Comtal just a few feet away. The only regret I have is only staying one night...
Comment from Hotel Management
Jul. 27, 2024 by Sam Richez Director, Hotel Management
Dear Michael,We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sam Richez.Director.
by A traveller
Posted Jul. 4, 2024 on Expedia
We truly loved everything about our stay. The staff were top notch and very kind. History and beauty surround you without needing to leave the hotel, although I suggest you do! We were fortunate to have dinner at their Michelin Star (1) restaurant. A must for foodies.
Comment from Hotel Management
Jul. 27, 2024 by Sam Richez Director, Hotel Management
Dear Claude Benayoun,We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sam Richez, Director.
by A traveller
Posted Jun. 28, 2024 on Expedia
Probably the best hotel i’ve ever stayed in (and i’ve stayed in a lot). My upgrade was to the most amazing suite with a terrace the size of a tennis court overlooking the city walls. The attention by staff was next level. The food, drinks, gardens, pool, all superb. I don’t think i’ve ever been so enchanted by a place. Cannot recommend this place enough, it’s like stepping into another enchanted world.
Comment from Hotel Management
Jul. 27, 2024 by Sam Richez Director, Hotel Management
Dear Laura McAtackney,It is a great pleasure to read your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sam Richez, Director.
