Ratings based on 68 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Stirling, Scotland
Posted Jan. 28, 2020 on Expedia
Great atmosphere, brilliant staff, nice beach, lots of night time entertainment options.
Bring bug spray, as the mosquitos like this resort also.
Comment from Hotel Management
Feb. 11, 2020 by CM, Hotel Management
Kind regards from Sanctuary Varadero,
Thank you for taking the time to share your kind words with us. We are more than happy to know that you enjoyed the attentiveness of our birlliant staff and our great entertainment.
We hope to see you back one day.
With kind regards
by A traveller
Sanctuary at Grand Memories
Posted Jan. 13, 2020 on HotelsNice All Inclusive in Varadero. The Sanctuary offers a great get away from the main Grand Memories with separate breakfast dining area, pool, and check in / service area. Beach just a walk away from the complex.
Comment from Hotel Management
Jan. 13, 2020 by CM, Hotel Management
Thank you for taking the time to share your thoughts with us. We are very happy that you enjoyed our services and facilities while staying with us.
We are looking forward welcoming you back
With kind regards
by A traveller from Miami
Posted Dec. 22, 2019 on Expedia
I really enjoyed the stay at this resort. The sanctuary is for adults only so it is very quiet and peaceful. The food was amazing and the staffs were super friendly and helpful. Our butler Norvin really made our vacation more convenient. He was super helpful and always on call whenever we need him for everything. I will definitely go back! Highly recommended.
Comment from Hotel Management
Dec. 23, 2019 by Sandra-CM, Hotel Management
Dear Michele,
Thank you for your kind words.
It is gratyfying to know that you enjoyed your vacation with us at Sanctuary.
We hope being able to welcome you again in the future.
With kind regards and Happy Holiday
by A traveller
Posted Dec. 15, 2019 on Expedia
Comment from Hotel Management
Dec. 16, 2019 by Sandra-CM, Hotel Management
Thank you for your feedback.
We are happy to know that you enjoyed your stay at Sanctuary at Grand Memories Varadero.
We hope being able to welcome you back one day
With kind regards
by A traveller
Posted Dec. 7, 2019 on Expedia
I liked the excellent customer service and treatment. I didn’t like that the hotels rooms needs cosmetic repairs.
Comment from Hotel Management
Dec. 7, 2019 by Sandra-CM, Hotel Management
Thank you very much for your feedback. We are happy to know that you enjyoed your stay with us highlighting the great customer service.
We hope to see you back
With kind regards
by A traveller
Posted Nov. 26, 2019 on Expedia
It was great! Good staff, nice location, only 5 min walk to the beach.
Comment from Hotel Management
Nov. 27, 2019 by Sandra-CM, Hotel Management
Thank you for your kind words.
We are happy to know that you enjoyed facilities and services in the hotel
With kind regards
by A traveller from México
Posted Nov. 22, 2019 on Expedia
-the hotel is in good conditions but every time you ask for a drink they give it to you in plastic cups :(
Sometimes the food service is very slow and sometimes they don't have everything in the menu so be sure to ask if you really want something in particular.
Comment from Hotel Management
Nov. 23, 2019 by Sandra-CM, Hotel Management
Dear Miriam,
Thank you for sharing your thoughts with us.
For safety reason we have to use plastic cups outside of our restaurants. You may bring your own thermocup that we can refill for you.
We are happy to know that you enjoyed your vacations with us though.
Have a great day
by A traveller
Posted Nov. 12, 2019 on Expedia
Comment from Hotel Management
Nov. 12, 2019 by Sandra-CM, Hotel Management
Thank you for taking the time to share your feedback with us. We are happy to know that you enjoyed the time with us at Sanctuary at Grand Memories Varadero.
All the best for you and we hope to welcome you again to our little paradise
With kind regards
by A traveller
Posted Apr. 28, 2019 on Expedia
Comment from Hotel Management
Apr. 28, 2019 by Sandra -CM, Hotel Management
Dear Guest,
Thank you for your positive feedback.
We hope to see you back one day.
With kind regards
by A traveller
Posted Apr. 26, 2019 on Expedia
The food was horrible but all the rest was super good
Comment from Hotel Management
Apr. 26, 2019 by Sandra -CM, Hotel Management
Dear guest,
We thank you for taking the time to give us a feedback.
We are happy to see that overall you enjoyed your stay.
We will take your note into consideration.
Have a good day
