Note fondée sur 562 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
3,7 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 mai 2023 sur Expedia
Bon rapport qualité-prix. Je recommande
Commentaires de Gestion de l’hôtel
31 mai 2023 par Reception team, Gestion de l’hôtel
Thank you for your review!
par un voyageur
Publié le 7 févr. 2024 sur Expedia
Good room could do with more cleaning
par un voyageur
Publié le 3 déc. 2023 sur Hotels
par un voyageur
Publié le 2 déc. 2023 sur Hotels
par un voyageur
Publié le 26 nov. 2023 sur Expedia
par un voyageur
Publié le 24 nov. 2023 sur Expedia
We stay here quite often, car park onsite which is good value. Central location. Room lovely and spacious. Bed and pillows were a little hard but always bring my own pillow! Will definitely stay again.
Commentaires de Gestion de l’hôtel
28 nov. 2023 par Citrus Hotel Cardiff, Gestion de l’hôtel
Dear Karen,Thank you for being a valued and frequent guest at our hotel. We appreciate your positive feedback about the onsite car park, central location, and the spacious room. We also take note of your comment about the bed and pillows, and we're glad you found a solution by bringing your own pillow.It's always a pleasure to welcome you, and we look forward to providing you with another enjoyable stay on your next visit.Best Regards,Citrus Hotel Cardiff
par un voyageur
Publié le 23 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
28 nov. 2023 par Citrus Hotel Cardiff, Gestion de l’hôtel
Thanks for your rating, Jeff!
par un voyageur
Publié le 23 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
28 nov. 2023 par Citrus Hotel Cardiff, Gestion de l’hôtel
Thanks for your rating, Elliot!
par un voyageur
Publié le 18 nov. 2023 sur Hotels
The shower’s water pressure was really bad.
Housekeeping annoyingly woke me up by knocking on my door on the day I was checking out. Surely they should have a list of people who have checked out already?
Other than that it was a good stay. Good location and price.
Commentaires de Gestion de l’hôtel
19 nov. 2023 par Citrus Hotel Cardiff, Gestion de l’hôtel
Dear Valued Guest,Thank you for choosing Citrus Hotel Cardiff and for taking the time to share your experience. We appreciate your positive comments about the good location and pricing, and we're glad to hear that, overall, you had a good stay.However, we sincerely apologise for the inconvenience caused by the issues you mentioned. The low water pressure in the shower and the disturbance from housekeeping are certainly not reflective of the standard of service we aim to provide.Regarding the water pressure, we will investigate and address the matter promptly to ensure a more comfortable experience for our guests in the future. Additionally, we apologise for the untimely housekeeping interruption. We will review our procedures to prevent such disturbances during the check-out process.Your feedback is invaluable to us as it helps us identify areas for improvement. We hope that, despite these inconveniences, you might consider staying with us again. If your plans bring you back to Cardiff, please feel free to contact us directly, and we will do our best to ensure your next stay is more seamless and enjoyable.Thank you for bringing these matters to our attention, and we appreciate your understanding.Kind regards,NicoleGuest RelationsCitrus Hotel Cardiff
par un voyageur
Publié le 18 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
28 nov. 2023 par Citrus Hotel Cardiff, Gestion de l’hôtel
Sorry to see that you've rated us 2 out of 10 stars. Please let us know if you'd like to leave any further feedback regarding your stay with us.
