Note fondée sur 577 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Ravissant et confortable
Publié le 1 sept. 2018 sur HotelsSuperbe hôtel en vrai pierre.
Lit très confortable, chambre très agréable.
Il n'y a pas d’ascenseur.
Au petit déjeuner, le cuisinier vous prépare réellement votre repas.
Avec une Suite, la salle de bain est très bien mais à l'étage, donc la nuit il faut monter pour utiliser les toilettes.
Commentaires de Gestion de l’hôtel
3 sept. 2018 par Kath, Gestion de l’hôtel
Thank you for your feedback, we are delighted that you enjoyed Lanelay Hall. We would love to welcome you back in the near future and some suites do have suites with same level bathroom.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
As soon as we arrived at the hotel we were made to feel very welcome. I had informed the hotel that we were there to celebrate my husbands birthday, and when we got to our room they had dressed t especially for us, which was beautiful. Service, and food was amazing, and will definitely be returning. Thankyou to all the staff.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Sindarmy, Front of House Manager, Gestion de l’hôtel
Dear Kirsty,Thank you so much for your wonderful review! We are delighted to hear that you felt welcome from the moment you arrived, and that the special birthday touches for your husband's celebration made your stay memorable. Our team takes pride in going the extra mile to make our guests' experiences special, and it is fantastic to know that both the service and the food exceeded your expectations.We can not wait to welcome you back on your next visit. Thank you again for choosing to stay with us and for your kind words.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Stacey, Reception Team , Gestion de l’hôtel
Thank you for rating your stay.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Room noises from bedroom above, could hear people walking around room and using bathroom.
A gap of @ 1 inch at bottom of main door.
Shower water was not hot barely warm.
Bathroom no bath, was given a room with disabled bathroom facilities, not what we wanted.
Went to reception when we were given room to see about changing and was told they were fully booked so couldn’t change we felt short changed having chosen a deluxe room that was frankly basic. I would not recommend your hotel & would definitely not return
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Sindarmy, Front of House Manager, Gestion de l’hôtel
Dear Steven,Thank you for your feedback. We are sorry to hear that your recent stay did not meet your expectations. We sincerely apologise for any discomfort you experienced due to the noise from the room above. If this had been reported to us during your stay, we would have done our best to address the issue immediately.Regarding the room, we can confirm that you were allocated the room type booked, which includes accessible features. We understand this was not your preference, but as we were fully booked, we were unable to offer an alternative at the time.We appreciate your comments and take them seriously as we continually strive to improve our guests' experience. We hope you will reconsider and give us another opportunity in the future.Kind Regards
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Stacey, Reception Team , Gestion de l’hôtel
Thank you for rating your stay with us.
par un voyageur de England
Publié le 14 sept. 2024 sur Expedia
Great hotel!
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Stacey, Reception Team , Gestion de l’hôtel
Thank you for your comments and rating your stay with us, we hope to see you back again soon!
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Stacey, Reception Team , Gestion de l’hôtel
Thank you for rating your Stay with us.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Disappointed there was no food available at lunchtime in the bar after having been directed there from reception.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Sindarmy, Front of House Manager, Gestion de l’hôtel
Dear Anthony,Thank you for your review and feedback. We are sorry to hear about your disappointment regarding the food availability in the bar. On the day of your visit, Sunday lunch was being served in our BLOK restaurant, and we regret that you felt this option was not clearly communicated to you at the time.We appreciate your understanding and hope you will consider joining us again to enjoy the full dining experience we offer. Thank you for bringing this to our attention, and we hope to have the chance to welcome you back in the future.Kind Regards,
par un voyageur
Don't bother
Publié le 9 sept. 2024 sur HotelsInsta fotos make it look amazing.. Pool is tiny. Any more than 4 in pool is enough.
Can't swim in it. Water poured thru ceiling in spa during storm. . If u pay for night stay the outdoor jacuzzi is £25pp for one hour this is only between hours of 5pm - 6pm. I have looked forward to staying here for long time. Wish I never bothered. The large gap in bedroom door frame u could hear people go back to room and their conversations. I will not return nor will I recommend as part of my travel agent business.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Sindarmy, Front of House Manager, Gestion de l’hôtel
Dear Joanne,Thank you for your feedback.We are sorry to hear that your recent experience did not meet your expectations on this occasion. Regarding the leak in the spa, this was an unfortunate result of an unusually heavy downpour, and I am pleased to confirm that the issue has since been fully resolved.In reference to the gap in the door frame, this was not brought to our attention during your stay, therefore we were unable to assist at the time. However, we have inspected the door since receiving your review and found no issues. Additionally, we have received no similar feedback from other guests.It is important to note that our spa facilities, including our Outdoor Vitality Pool and our Indoor pool, are clearly described both on our website and on third-party booking platforms. Our pools are designed for relaxation, not for swimming laps, and we encourage guests looking for a more traditional swimming experience to consider other options.Finally, we have noticed from your travel agent reviews across other platforms that you frequently leave negative feedback. While we value all opinions, we kindly ask for fairness and transparency when reviewing properties, as our team works hard to provide quality service to all guests. Thank you again for sharing your thoughts, and we hope you will reconsider staying with us in the future.Kind Regards,
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Beautiful hotel, excellent friendly service, delicious food and wine. Would love to return to try the spa facilities.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Polina, Reception Team, Gestion de l’hôtel
Thank you so much for your lovely review! We're thrilled to hear that you enjoyed the hotel, service, and food. We'd be delighted to welcome you back, and hope you get the chance to experience our spa facilities on your next visit!
