Note fondée sur 924 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 août 2024 sur Expedia
Decent sized rooms, comy bed & great service from the staff. Parking charge @ £21.50 a night & £10.00 per day for use of the Spa facilities stings a bit. Need to factor in these charges when choosing this hotel.
Commentaires de Gestion de l’hôtel
5 août 2024 par Reservation Team, Gestion de l’hôtel
Dear Jonathan Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, With regards, Reservation team
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Reservation Team, Gestion de l’hôtel
Dear Glen Thank you for taking the time to share your thoughts about your stay at the Mercure Cardiff Holland House. We are thrilled to hear that you had such an enjoyable experience with us!Your positive feedback is very much appreciated, and we will be sure to share your kind words with our entire team. Knowing that our guests have had a pleasant stay is always a great motivation for all of us.We look forward to welcoming you back, and we hope your next visit will be just as delightful.Kind regards,Reservation TeamMercure Cardiff Holland House
par un voyageur
Publié le 1 août 2024 sur Hotels
Service was good and friendly. Payed extra to use spa. Tv did not work in room. Shower base was chipping away. But very comfortable room.
Commentaires de Gestion de l’hôtel
2 août 2024 par Reservation Team, Gestion de l’hôtel
Dear BethanThank you for taking the time to share your experience at the Mercure Cardiff Holland House Hotel & Spa. We are truly sorry to hear that your stay did not meet your expectations, and we sincerely apologize for any inconvenience you encountered.At Mercure, our goal is to provide a superior service experience for every guest, and your feedback is invaluable in helping us achieve that. Please be assured that we are taking the necessary steps to address the issues you raised and to prevent them from happening in the future.We appreciate your bringing this to our attention, and we hope you will give us another opportunity to provide you with a better experience during your next visit.Kind regards,Reservation TeamMercure Cardiff Holland House Hotel & Spa
par un voyageur
Publié le 31 juill. 2024 sur Expedia
My partner and me stayed for 2 nights the room was lovely and nice however we did ask for 1 double bed and there were 2 single beds pushed together so there was a gap… The spa and pool was average however we went there to relax and there were screaming kids with no adults jumping off the jacuzzi into the pool.. The restaurant was not good at all my partners burger was sat on the side for over 5 mins so chips came freezing cold… my pizza wasn’t great it was really greasy and the bread was rock solid, i also ordered a drink from the menu and they came with a different one and then told me they don’t stock the drink i asked for even though its on the menu…
Commentaires de Gestion de l’hôtel
1 août 2024 par Reservation Team, Gestion de l’hôtel
Dear ChelsieThank you for taking the time to share your experience at the Mercure Cardiff Holland House Hotel & Spa. We are truly sorry to hear that your stay did not meet your expectations, and we sincerely apologize for any inconvenience you encountered.At Mercure, our goal is to provide a superior service experience for every guest, and your feedback is invaluable in helping us achieve that. Please be assured that we are taking the necessary steps to address the issues you raised and to prevent them from happening in the future.We appreciate your bringing this to our attention, and we hope you will give us another opportunity to provide you with a better experience during your next visit.Kind regards,Reservation TeamMercure Cardiff Holland House Hotel & Spa
par un voyageur
Mercure Cardiff
Publié le 31 juill. 2024 sur HotelsGreat location and friendly staff. The room was so cool, a blessing in this heat and the room really spacious.
Great place to stay. I also used the jacuzzi the next day which was great.
Commentaires de Gestion de l’hôtel
1 août 2024 par Reservation Team, Gestion de l’hôtel
Dear George, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Very friendly staff, spacious rooms, great facilities!
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Reservation Team, Gestion de l’hôtel
Dear Rebecca, Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team
par un voyageur
Publié le 28 juill. 2024 sur Expedia
good standard of facilities and service by all.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Reservation Team, Gestion de l’hôtel
Dear Keith, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team
par un voyageur
Good
Publié le 27 juill. 2024 sur HotelsGood location. Friendly and helpful staff. Spacious room.
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Reservation Team, Gestion de l’hôtel
Dear Douglas, Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Reservation Team, Gestion de l’hôtel
Dear Suzanne, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards
