Note fondée sur 577 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 juin 2024 sur Expedia
Very enjoyable hotel
par un voyageur
Propre avec une cuisine au top
Publié le 11 nov. 2018 sur HotelsUn très bon hôtel avec une cuisine spéciale de la région.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Priory Hotel was a beautiful place. The building and grounds were lovely as were the renovated areas.
Our room was a little small, but was decorated nicely. Arriving late, we were unable to enjoy the space as much as we wanted. Only had breakfast at the restaurant, but it was very good.
Commentaires de Gestion de l’hôtel
16 nov. 2024 par kelsey, Gestion de l’hôtel
Dear Lee,Thank you for taking the time to share your feedback! We’re thrilled to hear that the changes we’ve made since your last stay in June have had a positive impact on your experience.We always aim to improve and enhance our services to provide our guests with the best possible stay, and it’s great to know that these updates have been well received.We look forward to welcoming you back again soon to enjoy even more improvements!Warm regards,Kelsey
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Lovely stay for my husband’s birthday. Just perfect
Commentaires de Gestion de l’hôtel
16 nov. 2024 par kelsey, Gestion de l’hôtel
Dear Joanne,Thank you for choosing to celebrate your husband's birthday with us! We’re so happy to hear that your stay was just perfect. It’s always our goal to make special occasions even more memorable, and we’re delighted that we could be part of such a wonderful celebration.We hope to welcome you both back soon for another unforgettable experience.Warm regards,Kelsey
par un voyageur
Publié le 5 oct. 2024 sur Hotels
par un voyageur
Love this place
Publié le 4 oct. 2024 sur HotelsThis hotel is one of my all time favorites. All around great
Commentaires de Gestion de l’hôtel
16 nov. 2024 par kelsey, Gestion de l’hôtel
Dear [Guest's Name, if available],Thank you so much for your incredible feedback! We are absolutely thrilled to hear that The Priory Hotel is one of your all-time favorites. It’s an honor to have earned such high praise from a returning guest, and we’re delighted that we continue to meet your expectations.We look forward to welcoming you back soon for another great stay!Warm regards,Kelsey
par un voyageur
Publié le 30 sept. 2024 sur Expedia
After many stays at the Priory over the last 18 months we are now compelled to find an alternative for our trips to visit family back in the UK. There are pluses: its location; scenic grounds; the breakfast; some spacious rooms; pleasant staff. Unfortunately, there's been something wrong on each stay. Many trivial issues (disappearing wi-fi, unwashed glasses, un-restocked complimentary water bottles, refusal to serve restaurant food in the garden, inoperative coffee pods) mount up and when added to some larger issues we were left with a bad taste. The rooms appear to have been designed for looks, rather than use. Low slung beds, high backed uncomfortable chairs, the lack of usable surfaces & small rooms may suffice for a short stay, but not for anything more than 3-4 nights. Some encounters with staff have been unfortunate, being berated on check-in for some unfathomable reason and provided with incorrect information about services. We were grateful the manager was apologetic about these incidents, but it did indicate untrained staff left to fend for themselves. The final straw was arriving at the hotel on our recent visit to be assigned a cottage that stank of smoke. This meant a downgrade to a small double room, without any offer of compensation or apology. Either the cleaning staff did not inform management or management decided to try and use it anyway. In either case this was unacceptable.
Commentaires de Gestion de l’hôtel
16 nov. 2024 par kelsey, Gestion de l’hôtel
Dear CarolineThank you for sharing your detailed feedback. We truly value your continued loyalty over the past 18 months, and we deeply regret that your recent experiences did not meet the high standards we strive for.While we’re pleased to hear you enjoyed our location, scenic grounds, breakfast, spacious rooms, and found our staff pleasant, we are sincerely sorry for the issues you’ve encountered during your stays. We take your concerns seriously, especially regarding the recurring problems with in-room amenities, staff training, and the unfortunate situation with the cottage you were assigned. This does not reflect the quality of service we aim to provide, and we will be reviewing these matters with the team to ensure improvements are made.The situation with the cottage smelling of smoke is completely unacceptable, and we offer our sincerest apologies for the inconvenience and discomfort caused. We understand your frustration, and we will investigate this matter thoroughly to ensure that such an incident does not happen again.We genuinely appreciate your constructive feedback, and we are committed to addressing these issues to restore the level of service you expect from us. We hope you will reconsider and give us the opportunity to provide a much improved experience during your next visit.Warm regards,Kelsey
par un voyageur
Publié le 30 sept. 2024 sur Expedia
After many stays at the Priory over the last 18 months we are now compelled to find an alternative for our trips to visit family back in the UK. There are pluses: its location; scenic grounds; the breakfast; some spacious rooms; pleasant staff. Unfortunately, there's been something wrong on each stay. Many trivial issues (disappearing wi-fi, unwashed glasses, un-restocked complimentary water bottles, refusal to serve restaurant food in the garden, inoperative coffee pods) mount up and when added to some larger issues we were left with a bad taste. The rooms appear to have been designed for looks, rather than use. Low slung beds, high backed uncomfortable chairs, the lack of usable surfaces & small rooms may suffice for a short stay, but not for anything more than 3-4 nights. Some encounters with staff have been unfortunate, being berated on check-in for some unfathomable reason and provided with incorrect information about services. We were grateful the manager was apologetic about these incidents, but it did indicate untrained staff left to fend for themselves. The final straw was arriving at the hotel on our recent visit to be assigned a cottage that stank of smoke. This meant a downgrade to a small double room, without any offer of compensation or apology. Either the cleaning staff did not inform management or management decided to try and use it anyway. In either case this was unacceptable.
par un voyageur
Always good
Publié le 25 sept. 2024 sur HotelsAlways amazing, IT glitches at book-in and departure poor receptionist could do nothing but apologies but these things happen.
Car charges need updating to a minimum of 22kw so a charge can be fully achieved in 6-8 hrs
par un voyageur
Publié le 25 sept. 2024 sur Hotels
