Ratings based on 39 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.0 Service & staff
3.0 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 29, 2020
by A traveller
Posted Jul. 18, 2019 on Expedia
Keep away. These people are not honest. They intentionally charged us twice for the same room, claiming that no payment had been made through Expedia. I had to fix the charges through my credit card company. This was a nightmare. Find another place.
Comment from Hotel Management
Oct. 22, 2019 by Karen, Hotel Management
Lamentamos lo sucedido, solo aclarar que el inconveniente fue entre Expedia y su compañia de tarjeta de crédito. El pago se realiza al momento de llegar a nuestras instalaciones unicamente.
Saludos
We apologize for what happened, just to clarify that the inconvenience was between Expedia and your credit card company. Payment is made upon arrival at our facilities only.
Regards
Karen Cruz
by A traveller from Apache Junction
Posted Jul. 2, 2019 on Expedia
Cathy at the reception area was FANTASTIC!! Great deatails( in broken English).. WONDERFUL dinner suggestion. It's not the ritz but it certainly serves its purpose
by A traveller
Posted Apr. 19, 2019 on Expedia
Excelente opción. Limpio, funcional, buen aire acondicionado, buen calentador de agua. Lindos jardines.
by A traveller
Posted Dec. 6, 2018 on Expedia
Very friendly receprion staff. Rooms are small, bathroom basic and walls thin. No ammenities. Priced high for what it is.
by A traveller from Freedom, WY
Posted Nov. 5, 2018 on Expedia
Good hotel option in Cariari. Nothing fancy, but clean and adequate. Staff was very friendly and helpful.
by A traveller from Ottawa Canada
Posted Oct. 21, 2018 on Expedia
Good location on the way to Tortuguero, friendly staff and good room. No complaints
Comment from Hotel Management
Oct. 30, 2018 by KAREN, Hotel Management
gracias por su visita , fue un gusto servirle
saludos KAREN
Recommended
for Personal Eventby A traveller
No frills is not an exaggeration.
Posted Mar. 30, 2018 on HotelsThe listing should state explicitly that there is no A/C, and the WiFi was really weak in the room, so I had to go to the office to get the rest of my trip booked. But the staff did give me a map to Tortuguero and explained how to get there. The room was pretty clean, but the mattress was difficult to sleep on for me. 6.1/10. For the money, I can usually find a better hostel, but the location is very helpful.
Comment from Hotel Management
Apr. 3, 2018 by karen, Hotel Management
fue un gusto servirle , vamos a mejorar las debilidades que tenemos en el hotel , saludos Karen
Recommended
for Everyoneby A traveller
good location
Posted Feb. 13, 2018 on Expedia
Cons: A/C :-) :-) :-)
Location: everything is close and the prices of things reasonable since everything needs to be brought in by boat.
I had a nice peaceful stay. tortuguero is a very special place. a bit warm and humid, but what does one expect in a rain forest. a very clean place to stay.
by A traveller
Deceptive advertising
Posted Sep. 18, 2016 on HotelsWhen we booked it Sept 11/16 the hotels.com info said the room was 25 sq meters. It was in fact only 15 sq meters, 40 % smaller. The manager did not argue when we told him about the problem, as we would never book a 15 sq meter room. he just shrugged. I see the room size has been corrected as at Sept 18/16. Deceptive or careless advertising in not good. As well, the room was much too dark. Economising to this extent is not impressive.
