Note fondée sur 60 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 août 2024 sur Expedia
Good place to stay
Commentaires de Gestion de l’hôtel
24 août 2024 par Guest Services Associate, Gestion de l’hôtel
It was a pleasure to host you! Our hotel exudes convenience, exemplary service and relaxation, and it’s very exciting to know that we were able to deliver a great experience. Thank you for taking time to review your visit. We hope you will stay with us again soon!Regards, Guest Services Associate
par un voyageur
Publié le 16 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Services Associate, Gestion de l’hôtel
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us, and it will further assist us in raising our high levels of service. While we do our best to always deliver a great experience, it appears experienced some missteps that caused you some frustration. It is our goal to ensure that we deliver an inviting, comfortable, and personalized experience. Please be assured that your feedback is important to us and will be used to ensure we are always refining and expanding the service we deliver to our valued guests. However, it sounds like the rest of your stay was enjoyable! I am so glad you chose us for your stay. I hope you can give us another chance in the future to show you how wonderful our property really is.Regards, Guest Services Associate
par un voyageur
Publié le 13 août 2024 sur Hotels
This hotel was renovated poorly; paint, fixtures, walls, doors. The bathroom door did not shut due to being about half an inch or so off set. The hallways and entrance smelled poorly. The surfaces on the furniture had cleaning film on them.
The beds, however, were comfortable and clean.
Commentaires de Gestion de l’hôtel
15 août 2024 par Guest Services Associate, Gestion de l’hôtel
We are grateful for your feedback regarding your recent stay. Your rating is crucial in assisting us to improve our service delivery. It seems there were areas that fell short of your expectations, for which we apologize. Our primary goal is to provide a friendly, comfortable, and unique experience for all our guests. Be assured that your feedback is invaluable to us and will be used for continuous improvements. Despite these issues, it's encouraging to know that the rest of your stay was enjoyable. We appreciate your choice of staying with us and we look forward to another opportunity to fully showcase the high standards of our property.Regards, Guest Services Associate
par un voyageur
Publié le 5 août 2024 sur Expedia
Good parking,convenient to stores and restaraunts. Adequate.
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Services Associate, Gestion de l’hôtel
Thank you for your kind rating! Your feedback is valuable to us and motivates us to maintain our level of service. We're pleased you had a good stay and look forward to hosting you again soon.Regards, Guest Services Associate
par un voyageur de Barnard Twp
Publié le 24 juill. 2024 sur Expedia
I wouldn’t stay again.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Guest Services, Quality Inn & Suites Caribou, Gestion de l’hôtel
Hi Casandra,Thank you for choosing Quality Inn & Suites Caribou. Naturally, I am disappointed to learn that you will not return. Our hotel is a common choice among business and leisure travelers due to its central location in Caribou and the kind hospitality that is consistently experienced here.Nevertheless, I thank you for allowing us to play host to you during your visit to Caribou. I do hope that you will allow us a further opportunity to host you again. Regards,Guest Experience Manager
par un voyageur
Publié le 23 juill. 2024 sur Expedia
I didn’t like the fact that pets could stay at this place. Also the cooking food smell was horrible. I wouldn’t recommend this place to travelers
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Guest Services, Quality Inn & Suites Caribou, Gestion de l’hôtel
Hello William,Thank you for choosing Quality Inn & Suites Caribou. It is saddening that your recommendation is based on our welcoming of our furry guests. The majority of hotels are pet-friendly. To date, we have not received comments regarding the smell of food. However, your review has been shared with the Operations team and we will continue to closely monitor guest comments on the point you have raised.Best,Guest Experience Manager
par un voyageur
Publié le 23 juill. 2024 sur Expedia
The staff was friendly and welcoming. The breakfast was the same everyday atleast throw some sort of protein in there. The only issues i had was the bath tub wasn't clean and the room could have used a brush up after my 3rd night. I had to ask for fresh towels etc. Over all the hotel wasn't that bad. Only recommendation would be offer more variety when it comes to grab and go breakfast.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Guest Services, Quality Inn & Suites Caribou, Gestion de l’hôtel
Hello Tara,We were delighted to read that you were pleased with our service and facilities. We know this makes a lasting impression. At our Quality Inn & Suites Caribou, we appreciate guest feedback as it helps us understand what guests loved most about their stay with us and where they feel we can further elevate the overall experience. We are saddened that your breakfast did not meet your expectations. Though they meet brand standards, we will seek to refine our offering in order that our guests' expectations are exceeded. I do welcome you back soon for a sensational stay!Kindest regards,Guest Experience Manager
par un voyageur
Publié le 10 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Guest Services, Quality Inn & Suites Caribou, Gestion de l’hôtel
Hi John,We cannot thank you enough for your positive rating. It warms us to know that our team members made you feel right at home and ensured that you have a spectacular stay! Delicious food, inviting atmosphere, social spaces, airy and comfortable rooms - we are already looking forward to welcoming you back for another experience worthy of a 5-star rating!Kind regards,Guest Experience Manager
par un voyageur
Broken trip
Publié le 4 juill. 2024 sur HotelsIt looked nice from the road on Saturday.
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Guest Services, Quality Inn & Suites Caribou, Gestion de l’hôtel
Hi Phillip,We appreciate your review of Quality Inn & Suites. Hospitality is what we do best, and we hoped to have hosted you during your trip to Caribou. Thank you for choosing us and we look forward to hosting you one day soon.Best,Guest Services
par un voyageur
Publié le 27 juin 2024 sur Expedia
The guy at the front desk was so nice , but our room was awful . The Linen was clean but there was stains on the bed, the toilet was disgusting . The shower curtain was hanging out of the wall .
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Guest Services, Quality Inn & Suites Caribou, Gestion de l’hôtel
Dear Elizabeth,Thank you for your feedback. It’s unfortunate that issues with maintenance interrupted your stay.We never want our guests to be inconvenienced by any snags, housekeeping, maintenance, or any other, and I’m so sorry you ran into these challenges.I can promise that your comments here have been received and shared across many departments so we can use this information to improve upon our service and offerings. We hope you’ll return again in the future so we can really show that “wow” factor that was missing from this stay as that is the takeaway we want for all our guests.Regards,Guest Services
