Note fondée sur 15 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 juin 2024 sur Expedia
Amazing service from all the staff. From arrival pick-up to departure (😔), my 2-night stay was very memorable; I wished I would’ve stayed longer!
par un voyageur
Publié le 3 avr. 2024 sur Expedia
par un voyageur
Publié le 31 mars 2024 sur Expedia
All good
par un voyageur
Publié le 28 mars 2024 sur Expedia
par un voyageur
Publié le 16 mars 2024 sur Expedia
There should be more local food options and take advantage of the great resources in the community around the property instead of offering very basic foreign menu.
par un voyageur
Publié le 29 janv. 2024 sur Expedia
I came to this Island to unwind in Balay Kogon but as soon as I arrived I became frustrated and dissappointed as to how they treat their costumer.
They lack communication and follow through, they misled the guest (moving to another property).
They need to improve their costumer service, they need to be proactive, the cleanliness is appaling, not much activity in the Island to do with, the restaurant doen’t have much choices. I expected more in this property Island but I didn’t get what is there to offer in their website. I am
So dissppointed especially the costumer service and their lack of communication before and during in the Island. There is a terrible in the toilet, same is through in their commin toilet. They need to address this issues for the guest to be able to enjoy their stay. They also need to know what to they mean about the word complimentary as I dont think they understand fully. I met the property manager and we discussed a lot of things but not the issues I had with the property. And they have to removed the Balay Kogon in all the booking websites as they used this as a trap for you to booked then it is not available. Shame we didn’t get what we booked for but definitely I will not come back at all. They need to improve in all aspect to be able to be competitive enough. I have never experience such a terrible service in a private island property until this moment. You have potentials develop the people who work in the property.
par un voyageur
Publié le 27 janv. 2024 sur Expedia
Everyone does way and beyond to make our stay wonderful!!!
par un voyageur
Publié le 9 janv. 2024 sur Expedia
We had a good time and we came back. The best resort and staff are amazing.
par un voyageur de Iloilo City
Publié le 6 mars 2019 sur Expedia
Balay Kogon is beautiful because the properties are detached and its charming because of its cogon roofs. The gardens are lush and well taken cared off. The staffs are very helpful and courteous.
Commentaires de Gestion de l’hôtel
6 mars 2019 par Ave, Gestion de l’hôtel
Dear Ms. Caroline Uy,
Thank you once again for choosing to stay with us. We're glad that you find our resort beautiful and that you're happy with our services.
We hope to see you again soon.
Regards,
Ave Mae Pili
par un voyageur
Publié le 24 janv. 2019 sur Expedia
Had a wonderful time in Balay Kogon. They have the friendliest staff.
Commentaires de Gestion de l’hôtel
28 janv. 2019 par Ave, Gestion de l’hôtel
We are very happy that you enjoyed your stay with us. We hope to welcome you again.
Regards,
Ave
