Note fondée sur 944 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Madison Techmanski, Gestion de l’hôtel
Thank you so much for your review! We hope to have you back at Cape Rey again in the future.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Property and room were nice. Cleaning services needs improvement, we asked them to come back one of the days and they didn’t so one day the room didn’t get cleaned. Second day they came they didn’t finish. Resort fee should be optional based on your stay. Parking is expensive. Restaurant and happy hour were good.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Lynn,Thank you for staying with us at Cape Rey Carlsbad Beach, a Hilton Resort and Spa. We're glad you enjoyed your room and our restaurant, especially happy hour. However, we're disappointed that our cleaning service fell short, and we will review this to ensure greater consistency. Your suggestions regarding our resort fee and parking are also appreciated, and we look forward to welcoming you back for an even better experience.Sincerely,Thomas LeeGeneral Manager
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Everything was excellent. We come back for sure
Commentaires de Gestion de l’hôtel
30 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Adriana,Thank you for reviewing Cape Rey Carlsbad Beach, a Hilton Resort and Spa. Our team was honored to have the opportunity to create an excellent experience with you! We appreciate your kind words, and we'll see you again next time. Sincerely,Thomas LeeGeneral Manager
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Restaurant, Bar and Pool were great!
Rooms are a little outdated
Commentaires de Gestion de l’hôtel
30 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Dwayne,Thank you for your feedback! We're glad you enjoyed our dining options and pool. We also appreciate your note about the rooms being a bit outdated and will consider it as we work on improvements. Our team is eager to welcome you back to Cape Rey Carlsbad Beach, a Hilton Resort and Spa, for another enjoyable stay!Sincerely,Thomas LeeGeneral Manager
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Madison Techmanski, Gestion de l’hôtel
Thank you for your review! If you have any further feedback we would love to hear it.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Location and hotel design , and facilities were great. Will come back soon very relaxing.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Bonnie,Thank you for your kind words! We're glad you enjoyed our location, along with the thoughtful design of our property. We look forward to welcoming you back to Cape Rey Carlsbad Beach, a Hilton Resort and Spa for another relaxing stay!Sincerely,Thomas LeeGeneral Manager
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Madison Techmanski, Gestion de l’hôtel
Thank you so much for taking the time to share your excellent experience with us. We hope you come back to visit us again soon.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Madison Techmanski, Gestion de l’hôtel
Thank you so much for taking the time to review your stay with us. We hope to see you again soon!
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Madison Techmanski, Gestion de l’hôtel
Thank you for your review! We hope to see you back again soon.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Im a gold tier member. Of all the hilton properties Ive been to anywhere, this one has the best staff and customer service attitude I've seen! My new go to when we visit carlsbad
Commentaires de Gestion de l’hôtel
13 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Paul,It is an honor to be your new go-to destination when you visit Carlsbad, and we appreciate your kind words regarding our team's dedication to providing exceptional guest service. Thank you for being a valued Gold member, and we look forward to welcoming you back soon to Cape Rey Carlsbad Beach, a Hilton Resort and Spa for another excellent stay in the future.Sincerely,Thomas LeeGeneral Manager
