Note fondée sur 916 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
3,7 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 févr. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
17 févr. 2020 par Hbeal, Gestion de l’hôtel
Thank you for the great rating!
par un voyageur
Publié le 28 août 2024
par un voyageur
Publié le 29 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par AJ, Gestion de l’hôtel
Thank you for your feedback!
par un voyageur
Publié le 29 juin 2024 sur Expedia
The staff was great. They were all professional. And we love the area.
Upon walking into the hotel lobby, halls and our room at approximately 3am on Friday we noticed a very stonge musky/urine oder. We used room deodorizer for the room which helped a little and the smell wasn't as strong in the other areas at times.
I would not recommend.
Commentaires de Gestion de l’hôtel
2 juill. 2024 par General Manager, Gestion de l’hôtel
Dear T.,Thank you for your recent feedback regarding your stay with us. We apologize sincerely for the odor you noticed, and we'll make sure the issue is addressed. it saddens us that you wouldn't choose to return, despite our courteous hospitality and great surrounding area. We appreciate your input and wish you safe and pleasant travels. Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.
par un voyageur
Publié le 23 juin 2024 sur Expedia
Great customer service.
Commentaires de Gestion de l’hôtel
25 juin 2024 par General Manager, Gestion de l’hôtel
Good Morning, Elizabeth,Thank you for your feedback. We are thrilled you enjoyed your experience staying with us at Holiday Inn Express & Suites Carlsbad Beach and that our team could provide such outstanding service! Please join us again anytime for another unforgettable experience!Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.
par un voyageur
Publié le 22 juin 2024 sur Expedia
we were on the ground floor and at 2 AM the guests above us sounded like they were jumping off the beds onto the floor above our heads--we barely slept --this was after repeated calls for help to the front desk beginning around 11PM---but they were not able to do anything about it??? WE will never stay here again---we stay at many Holiday Inn Expresses, but this was our worst experience.
Commentaires de Gestion de l’hôtel
24 juin 2024 par General Manager, Gestion de l’hôtel
Good Morning, Jessica,Thank you for taking the time to leave us a review. We are sorry you experienced some difficulties during your stay. We will forward these concerns to our team in order to address these matters. We hope that you will visit us again for a more seamless experience in the future.Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.
par un voyageur
Publié le 20 juin 2024 sur Expedia
The Parking there is horrible
Commentaires de Gestion de l’hôtel
23 juin 2024 par General Manager, Gestion de l’hôtel
Good Afternoon, Gregg,Thank you for sharing your feedback regarding parking. We're concerned to hear about your experience and understand the inconvenience this may have caused. Our team is committed to improving and hopes to have the opportunity to welcome you back for a better experience.Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.
par un voyageur
Publié le 20 juin 2024 sur Expedia
Nice but we spotted roaches..
Commentaires de Gestion de l’hôtel
23 juin 2024 par General Manager, Gestion de l’hôtel
Good Afternoon, Faith,Thank you for your feedback. We are delighted you enjoyed your stay. However, we are concerned about the issue you mentioned regarding pests and will address it promptly with our pest control provider. We hope to show you an even better experience on your next visit. Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.
par un voyageur de Menifee
Publié le 19 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par AJ, Gestion de l’hôtel
Thank you for your feedback!
par un voyageur
Publié le 19 juin 2024 sur Expedia
Our employee recently stayed at Holiday Inn Express Hotel & Suites Carlsbad Beach and experienced unsatisfactory service from the hotel manager.
Commentaires de Gestion de l’hôtel
21 juin 2024 par General Manager, Gestion de l’hôtel
Good Afternoon, Tsung-Lun,We appreciate you sharing your thoughts regarding your employee's recent experience at our property. It saddens us that they did not enjoy their stay, and we apologize for any lapse in service. Rest assured, we will address your feedback internally to ensure improvements are made going forward. We're grateful for your input, and we hope to have the opportunity to provide a better stay on another occasion.Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.
