Note fondée sur 855 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,8 Service et personnel
3,2 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hotel juste convenable
Publié le 11 oct. 2023 sur HotelsHotel propre.
Piscine fermee pour la saison sans que ce soit dit et malgre les 30 degres dehors.
Insonorisation insuffisante (on entend la route tres passante et la clim des voisins !).
Lits tres mous.
Commentaires de Gestion de l’hôtel
12 oct. 2023 par Sophia CSR, Gestion de l’hôtel
Hi Emilie,Thank you for providing your feedback. We are pleased to hear that you found the hotel clean. We also appreciate your input regarding soundproofing and bed comfort; we'll use this to make necessary improvements. Your comments are valuable to us, and we hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 14 févr. 2020 sur Expedia
Bruyant. Chiens, camions ventilation il y a des motels 6 qui sont mieux.
Commentaires de Gestion de l’hôtel
18 févr. 2020 par Customer Care Team, Gestion de l’hôtel
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.
Best Regards,
Customer Care Team
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Patricia,Thank you for the excellent review! Maz K.#Team6
par un voyageur
Constant knocking from 6-10 am
Publié le 23 sept. 2024 sur HotelsStay was ok, however room service was a nuisance. Had to stay up to get some work done and was woken up early around 6 and had a knock on the door every hour until 10. Checkout was not until 11 and i was planning to get up and be out by 10:30, but was left extremely annoyed when housekeeping became a nuisance. I understand they like to get the rooms cleaned as quickly as possible but we had told them that we would leave around check out just to have them knock again on the hour until we ended up leaving just to be done with it.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Nancy Y., Gestion de l’hôtel
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Donald,We truly appreciate you taking the time to rate your experience. If you tell us what you liked about your stay and how we can improve it will help us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Patricia,It was a great pleasure to host you recently. Thank you for choosing to stay with us. We’re truly thrilled to receive a 10-star rating from our guests and are delighted to see through your rating that you enjoyed your stay. Our team looks forward to welcoming you back on your future travels.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Ashish,Thank you for choosing us and taking the time to rate your stay. Your detailed feedback, including any positives or areas for improvement, is valuable to us as we strive to enhance our services based on guest input. Please feel free to share your experience with us.
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.
par un voyageur
Publié le 5 sept. 2024 sur Expedia
They have the best staff, always welcome people with open arms never snooty and housekeeping is on point. Not the best rooms but definitely the best people you could ever be around in Carlsbad
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your benevolent words about our staff and housekeeping, we’re thrilled to hear that their warm hospitality made a positive impact on your stay. While we’re aware that our rooms may not always meet every expectation, we’re committed to providing excellent service and a welcoming environment. We hope to have the opportunity to serve you again in Carlsbad.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
No problems
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Christine,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
