Note fondée sur 947 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 janv. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
7 janv. 2020 par Elizabeth G, Gestion de l’hôtel
Thank you for rating your stay at the Sheraton Carlsbad Resort & Spa. We're disappointed to see you did not have a perfect stay. We welcome any feedback you may have for us to improve and we hope to host you again soon.
Kind Regards,
Elizabeth Guzman
Marketing Coordinator
par un voyageur
Publié le 17 août 2024 sur Expedia
My 6 year old loved the water slide! They have to have someone run it, so it was not always open, but they did have someone about 10a. It closes some time in the afternoon. The access to Legoland was great! So convenient, easy walk. The restaurant 7 mile was nice, food was good, but expensive. Parking was also expensive. Kids liked the pool and the fitness center. Main thing was the access to Legoland and the pool. Rooms were fine, a good size. We had a view of a driveway behind the property and a incline. Not amazing. A water filler would be nice.
Commentaires de Gestion de l’hôtel
20 août 2024 par General Manager, Gestion de l’hôtel
Dear Paul,Thank you for sharing your experience! We’re delighted to hear that your six-year-old loved the water slide and that the convenient access to Legoland made your stay even more enjoyable. We appreciate your feedback on our pool, fitness center, and 7 Mile restaurant as well. We understand the importance of value and will take your comments seriously as we continually improve. We hope to welcome you and your family back to Sheraton Carlsbad Resort & Spa for another fun stay!
par un voyageur
Publié le 12 août 2024 sur Expedia
Staff was friendly and helpful, the property was clean and family friendly.
Commentaires de Gestion de l’hôtel
16 août 2024 par General Manager, Gestion de l’hôtel
Dear Maria, Thank you for your positive feedback! We're delighted that our team made a great impression on you and that you enjoyed our clean and family-friendly environment. It was a pleasure having you here, and we hope to welcome you and your family back to Sheraton Carlsbad Resort & Spa soon for another enjoyable stay!
par un voyageur
Publié le 11 août 2024 sur Hotels
The hotel was great with amenities for kids. We only had a problem with the hotel charging us twice for our room by mistake. It was taken care of in the end but still a hassle at check out.
Commentaires de Gestion de l’hôtel
14 août 2024 par General Manager, Gestion de l’hôtel
Dear Ali,We’re delighted you enjoyed our amenities for kids and had a great stay overall! However, we regret to hear about the billing issue at check-out and appreciate your patience as we resolved it. Your feedback helps us improve, and we’re glad we could get it sorted for you. We hope to have the opportunity to welcome you back to Sheraton Carlsbad Resort & Spa for a seamless experience next time!
par un voyageur
Publié le 4 août 2024 sur Hotels
par un voyageur
Great stay for families
Publié le 26 juill. 2024 sur HotelsStayed here for a family trip to Legoland and we had a great stay! Beautiful hotel, great restaurant and family friendly.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par General Manager, Gestion de l’hôtel
Thank you for your review! We're thrilled you and your family had a great stay during your trip to Legoland. It's wonderful that you enjoyed our beautiful property, great restaurant, and family-friendly atmosphere. We hope to welcome you back to Sheraton Carlsbad Resort & Spa for more fun in the future!
par un voyageur
Publié le 26 juill. 2024 sur Expedia
4 star hotel was expecting more luxury. It was good but nothing spectacular. The best part was the exceptional staff and customer service in all aspects of the hotel.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Christine,Thank you for choosing Sheraton Carlsbad Resort & Spa and sharing your feedback. We're glad you enjoyed your stay and that our team was so wonderful to you. It's always our goal to provide excellent guest service, so your compliments are greatly appreciated. We hope you consider returning the next time you visit the area.
par un voyageur
Publié le 25 juill. 2024 sur Hotels
par un voyageur
Publié le 21 juill. 2024 sur Expedia
par un voyageur
Publié le 19 juill. 2024 sur Expedia
