Note fondée sur 908 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,3 Service et personnel
3,1 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024
Had I read the reviews on this property, I would not have chosen it. The room I had for the 2 of us was a large room with a full kitchenette. However, as we walked in, the dank smell of a musty room with dirty carpeting came to mind. The ottoman had a deep slash in the leather top, exposing the foam stuffing. The 2 queen beds were made with just a top and bottom sheet with no comforters nor blankets. Just the top sheet was all it had. We were given 2 bath towels but only 1 washcloth & 1 hand towel. There was a tissue holder with no tissue. There were no shampoos, no hairdryer. The bath tub was very scratched-up & dingy. We saw a couple of fleas in the room and realized this property advertised as pet-friendly (thus the fleas). When asked about an ice machine, the front desk clerk advised us that the refrigerator in our room had an ice maker. It did but it was turned off. After turning it on, we got 6 cubes of ice after 2 hours. Again, had i been a better consumer, i would have read the reviews and the property amenities more closely and chosen somewhere else to stay. There is no breakfast, the pool exists but is drained and off-limits. There's a fitness center but is closed and not working. Shame-on the management/owners. Even without amenities, at the very least, you should provide a clean and comfortable room with decent bedding and toiletries. These are the basics!
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Nancy Y., Gestion de l’hôtel
We appreciate you taking the time to share your feedback with us. We regret the recent challenges you encountered while at our property. Your satisfaction is of utmost importance to us, and we are truly sorry for not meeting your expectations. We would like to get a better understanding of the concerns you have so that we can promptly address them. Please do not hesitate to contact us at your earliest convenience. Your feedback is of great value to us as we continuously work towards enhancing our offerings and providing the best possible customer experience. Once again, we apologize for any inconvenience this may have caused. We sincerely hope to make amends and earn back your trust.Nancy Y.#Team6
par un voyageur
Inaceitável essa hospedagem
Publié le 15 sept. 2024 sur HotelsPéssimo hotel, nem deveria ser oferecido como estadia na plataforma. Existem pessoas morando neste local, logo os serviços para as pessoas que se hospedam são reduzidos.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
I’m only giving a 1 star review because of a HUGE SAFETY CONCERN. Multiple times the staff rekeyed our room keys WITHOUT VERIFYING our ID. It wasn’t just one person it was multiple staff members which makes me question if the management is properly training on the severity of what could happen.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
I really enjoyed my stayed here for our Legoland trip. Great place to stay with kids for the night. The luggage cart was a bonus! Our room was nice and clean.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Melvin, Thanks for your kind words and positive feedback. Hearing that you enjoyed your experience with us at Studio 6 truly delights us. Our priority is to provide exceptional service and create memorable experiences for our guests, and we are thrilled that we were able to meet your expectations. Your feedback means a lot to us, and we eagerly anticipate your next visit. If there is anything we can do to make your next experience even more enjoyable, please do not hesitate to let us know. Natalie #team6
par un voyageur
Publié le 12 sept. 2024 sur Expedia
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Nice
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Roaches
par un voyageur
Publié le 9 sept. 2024 sur Expedia
I don’t like the uncleanliness of the room and dirty.
par un voyageur
Note to self: no
Publié le 7 sept. 2024 sur HotelsThe first room had cockroaches all over the room. The second room had a broken AC and the trash hadn’t been dumped from the previous guests. The blanket had a large stain on it.
The front desk receptionist tried his best to help but he ended up refunding someone else’s room when we told him we were leaving. He also didn’t tell us the main AC was broken down until we left.
par un voyageur
Publié le 5 sept. 2024 sur Expedia
The pool was drained and closed. The room and furnishings were old and soiled. The carpet felt wet as if it was cleaned right before we got there, which also contributed to an awful smell.
