Note fondée sur 898 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,3 Service et personnel
3,1 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024
Had I read the reviews on this property, I would not have chosen it. The room I had for the 2 of us was a large room with a full kitchenette. However, as we walked in, the dank smell of a musty room with dirty carpeting came to mind. The ottoman had a deep slash in the leather top, exposing the foam stuffing. The 2 queen beds were made with just a top and bottom sheet with no comforters nor blankets. Just the top sheet was all it had. We were given 2 bath towels but only 1 washcloth & 1 hand towel. There was a tissue holder with no tissue. There were no shampoos, no hairdryer. The bath tub was very scratched-up & dingy. We saw a couple of fleas in the room and realized this property advertised as pet-friendly (thus the fleas). When asked about an ice machine, the front desk clerk advised us that the refrigerator in our room had an ice maker. It did but it was turned off. After turning it on, we got 6 cubes of ice after 2 hours. Again, had i been a better consumer, i would have read the reviews and the property amenities more closely and chosen somewhere else to stay. There is no breakfast, the pool exists but is drained and off-limits. There's a fitness center but is closed and not working. Shame-on the management/owners. Even without amenities, at the very least, you should provide a clean and comfortable room with decent bedding and toiletries. These are the basics!
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Nancy Y., Gestion de l’hôtel
We appreciate you taking the time to share your feedback with us. We regret the recent challenges you encountered while at our property. Your satisfaction is of utmost importance to us, and we are truly sorry for not meeting your expectations. We would like to get a better understanding of the concerns you have so that we can promptly address them. Please do not hesitate to contact us at your earliest convenience. Your feedback is of great value to us as we continuously work towards enhancing our offerings and providing the best possible customer experience. Once again, we apologize for any inconvenience this may have caused. We sincerely hope to make amends and earn back your trust.Nancy Y.#Team6
par un voyageur
Publié le 20 août 2024 sur Expedia
The bed covers were white with stains and the air co ditioning would not stop working. The 2nd floor smelled like a kennel. I had to ask to be changed to another room on 1st floor. Everything was gross and old. I had to sleep with my clothe on and on top of the bed. In the morning I went to take a shower there waa no hot water. Even though the room was very close to front desk the internet waa super slow. I would never go back. I wanted to leave when i got there but I could not get my money back. Horrible place.
Commentaires de Gestion de l’hôtel
23 août 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Olenka, We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations. We would greatly appreciate the opportunity to further discuss your experience. Please reach out to us at your earliest convenience. Your feedback will aid us in regaining your trust and in welcoming you back for a more enjoyable stay. Once again, we extend our sincerest apologies for any inconvenience caused. Kaur J. #team6
par un voyageur
Publié le 20 août 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
24 août 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Jennifer, Thank you so much for taking the time to leave us a positive rating - it's much appreciated! Kaur J. #team6
par un voyageur
Publié le 20 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par Customer Care Team, Gestion de l’hôtel
Thank you for your feedback. We regret that your experience fell short of your expectations. Your satisfaction is important to us, and we would love to learn more about your stay to ensure we can improve. Please do not hesitate to contact us with any further comments or concerns.Cameron A. #Team6
par un voyageur
Not kid friendly
Publié le 19 août 2024 sur HotelsI complained about dogs barking and the people had their door open 3 times and nothing was done about it. I had 2 babies and we were kept up because the dogs kept barking. I asked for towels and never received them. Worst hotel I've ever stayed at.
Commentaires de Gestion de l’hôtel
24 août 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Yolanda, We would like to get a better understanding of the concerns you have so that we can promptly address them. Please do not hesitate to contact us at your earliest convenience. Your feedback is of great value to us as we continuously work towards enhancing our offerings and providing the best possible customer experience. Once again, we apologize for any inconvenience this may have caused. We sincerely hope to make amends and earn back your trust.Kaur J. #team6
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Customer Care Team, Gestion de l’hôtel
Thank you for your feedback. We regret that your experience fell short of your expectations. Your satisfaction is important to us, and we would love to learn more about your stay to ensure we can improve. Please do not hesitate to contact us with any further comments or concerns.Cameron A. #Team6
par un voyageur
Publié le 19 août 2024 sur Expedia
Dirty sheets, nasty a** pillows, disgusting carpet. Both the restroom sink and toilet were clogged. Furniture was old and run down. AC was broken. Plus we had a little visitor, "Mr Cucaracha(Roach) peep his head out a couple of times. Sorry to say but we got what we paid for. Do not recommend to anybody not even if your homeless.
Commentaires de Gestion de l’hôtel
22 août 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Enrique, We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations. We would greatly appreciate the opportunity to further discuss your experience. Please reach out to us at your earliest convenience. Your feedback will aid us in regaining your trust and in welcoming you back for a more enjoyable stay. Once again, we extend our sincerest apologies for any inconvenience caused. Kaur J. #team6
par un voyageur
Run dont walk to stay away
Publié le 19 août 2024 sur HotelsThere was no Air Conditioner so we slept in the car the 2nd night as it was to unbearable. We also vouldnt get anything other than hand towels as thry said they ran out so we had to go and purchase towels and purchased a fan. This was the worst accomadations Ive ever had since being on deployment. I having it posted in the Base papers to tell their out of town guest to stay away from this location.
Commentaires de Gestion de l’hôtel
22 août 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Licia, We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Your concerns are of utmost importance to us, and we are fully dedicated to addressing them in a timely manner. To gain a better understanding of the specific issues you encountered, we kindly request that you reach out to us. Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them.Kaur J. #team6
par un voyageur
Publié le 18 août 2024 sur Expedia
Was ok fast check in the lady there when checking in was very nice very polite over all with her customer service was good no towels on arrival and pool not working
Commentaires de Gestion de l’hôtel
22 août 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Cristina, Thanks for your recent rating. Your input is highly valuable to us as we continuously strive to enhance our services. We hope your experience with us was enjoyable, and we would love to host you soon. If there are any areas where we can improve or if you have any suggestions for us, please do not hesitate to share them. Your feedback helps us ensure that we meet and exceed your expectations. Many thanks once again, and we look forward to your next visit.Kaur J. #team6
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Customer Care Team, Gestion de l’hôtel
We appreciate your generous review! It really makes our day. Your satisfaction means the world to us, and we are overjoyed to have met your expectations. If you know of anyone who might be travelling in our area and needs a place to stay, please feel free to spread the word. We cannot wait to have the opportunity to serve you again and surpass your expectations in the future!Cameron A. #Team6
