Note fondée sur 818 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 nov. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
27 nov. 2021 par Best, Emilee, Gestion de l’hôtel
Hi Apatea,
We’re so happy that you are pleased with your stay. The staff here at the Cassara strives to deliver the best customer experience, and it makes our day to know we have accomplished just that.
par un voyageur
Publié le 4 nov. 2024
Commentaires de Gestion de l’hôtel
26 nov. 2024 par jaci, Gestion de l’hôtel
Thank you for taking the time to rate your stay. We're glad to hear you had an overall positive experience, though we would love to know how we can improve to make your next visit even better. Your feedback is important to us, and we look forward to welcoming you again in the future.
par un voyageur
Publié le 19 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 nov. 2024 par jaci, Gestion de l’hôtel
Thank you for taking the time to rate your stay. We're glad to hear you had an overall positive experience, Your feedback is important to us, and we look forward to welcoming you again in the future.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Its walking distance from Legoland. Staff from yhe front desk and cleaners are very friendly and accomodating. The hotel is clean and updated. We have a high clearance vehicle and they let us park outside and not in the underground parking.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Fred,Thank you for being our guest at The Cassara Carlsbad, Tapestry Collection by Hilton. It sounds like we checked the boxes for a great stay with our friendly service, clean environment, and convenient parking! If your adventures lead you back to Carlsbad, we would be honored to welcome you back.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
no one mentioned the $32 parking, no one to help with the bags, $6.00 coffee, Resort fee $25.00 Little things that don't surprise you. I booked the Hyatt and was informed of all fees in advance. Would still have booked your hotel but wonder if next time there would be new fee and not be told. Richard
Commentaires de Gestion de l’hôtel
3 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Richard,Thank you for your feedback. We apologize for any inconvenience during your stay. While our fees are listed on our website, we understand the importance of clear communication. The resort fee includes Premium guest internet and a daily 25 food and beverage credit. We're glad to hear you’d still consider staying with us, and we’ll strive to ensure any future stays are even more seamless. Thank you again.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Best choice for visit to Legoland and Flower Fields
Commentaires de Gestion de l’hôtel
29 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Yuan,Thank you for your review! We're so glad to hear that you found the location perfect for visiting both Legoland and the Flower Fields. It's great to know our property worked out well for your trip. We hope to welcome you back to The Cassara Carlsbad, Tapestry Collection by Hilton soon!
par un voyageur
Publié le 18 sept. 2024 sur Hotels
par un voyageur
Publié le 15 sept. 2024 sur Expedia
I liked how chill and easy it is.
The spa and pool area is kind of small
Commentaires de Gestion de l’hôtel
18 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Steven,Thank you for your feedback! We’re glad you enjoyed the relaxed atmosphere at The Cassara Carlsbad, Tapestry Collection by Hilton. While our spa and pool areas are more intimate, we strive to create a tranquil environment for our guests. We appreciate your comments and hope to welcome you back for another easygoing stay.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Right next to Legoland very family friendly
Commentaires de Gestion de l’hôtel
18 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Shenice,Thank you for your review! It was a pleasure hosting you at The Cassara Carlsbad, Tapestry Collection by Hilton! We're glad our family-friendly accommodations and close proximity to Legoland helped make your visit memorable. Please come see us again soon.
par un voyageur de Tarzana
Publié le 11 sept. 2024 sur Expedia
Amazing guy at the bar
Commentaires de Gestion de l’hôtel
12 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Rada,Thank you for joining us at The Cassara Carlsbad, Tapestry Collection by Hilton. We are delighted that our customer service was a positive aspect of your time with us. Should your travels bring you back this way, we would be honored for another opportunity to host you again.
