Note fondée sur 535 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,2 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 sept. 2024
par un voyageur
Publié le 19 août 2024 sur Hotels
Great golf trip
Commentaires de Gestion de l’hôtel
21 août 2024 par General Manager, Gestion de l’hôtel
Dear Andy,Thank you for joining us at The Westin Carlsbad Resort & Spa. We're delighted you had a wonderful golf getaway! Please come back again soon. Thank you,The Westin Carlsbad Resort & Spa
par un voyageur
Publié le 18 août 2024 sur Hotels
Facility great but had a joining room with a family who had minor children and the noise and echo of all their movements prevented us from sleeping.
Commentaires de Gestion de l’hôtel
20 août 2024 par General Manager, Gestion de l’hôtel
Dear Amanda, Thank you for sharing your feedback. We apologize for the disruption caused by noise during your stay. We strive to ensure all our guests have a comfortable and restful experience. We appreciate your comments and are looking into ways to better manage such situations in the future.Thank you,The Westin Carlsbad Resort & Spa
par un voyageur de Las Vegas
Publié le 15 août 2024 sur Expedia
par un voyageur
Great location..
Publié le 15 août 2024 sur HotelsBeautiful hotel, like 5 min from Legoland, amazing customer service. Yummy restaurant there also. Pool is open 24hrs.!!
Commentaires de Gestion de l’hôtel
19 août 2024 par General Manager, Gestion de l’hôtel
Dear Claudia,It was a pleasure hosting you at The Westin Carlsbad Resort & Spa! We're glad our friendly staff, inviting pool, and tasty food impressed you. Please come see us again soon.Thank you,The Westin Carlsbad Resort & Spa
par un voyageur
Publié le 9 août 2024 sur Expedia
Turned me away even though i told them i was turned away from the westin for being pansexual and that the cops were called on me. I even told them im trying to escape an abusive situation and they did nothing and were rude to me
Commentaires de Gestion de l’hôtel
27 août 2024 par General Manager, Gestion de l’hôtel
Dear Natalie,While we thank you for taking the time to share your experience, we are sincerely disappointed to hear of your perception. We are committed to providing the highest level of service and care to all our guests. At our accommodations, we welcome a variety of travelers regardless of race, religion, creed, or sexual orientation and work to ensure all guests are accommodated. Please reach out to us offline if you have any lasting questions or concerns. Thank you,The Westin Carlsbad Resort & Spa
par un voyageur
Publié le 2 août 2024 sur Hotels
Beautiful hotel and clean
Commentaires de Gestion de l’hôtel
5 août 2024 par General Manager, Gestion de l’hôtel
It is wonderful that you had an excellent experience with us. Thank you so much for your kind words about our lovely property and for mentioning the high standards of cleanliness we adhere to. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Thank you,The Westin Carlsbad Resort & Spa
par un voyageur
Peaceful Oasis
Publié le 2 août 2024 sur HotelsThe Carlsbad Westin is in a beautiful location. It has a gorgeous pool area to relax by during the day and is quiet and peaceful for those that are not traveling with children.
Commentaires de Gestion de l’hôtel
5 août 2024 par General Manager, Gestion de l’hôtel
Dear Heather,Thank you for staying at The Westin Carlsbad Resort & Spa and for leaving your wonderful review. We're delighted you enjoyed our convenient location and relaxing pool area. It was a pleasure having you here, and we hope to welcome you back for an even more exceptional experience in the future.Thank you,The Westin Carlsbad Resort & Spa
par un voyageur
Publié le 26 juill. 2024 sur Expedia
It was nice. We liked the pool area, but on our second night there was so much noise in the hall, we could not sleep.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Jing,We're truly sorry to hear about the ambient noise that caused you a less-than-comfortable stay. Your comfort and satisfaction are of utmost importance to us, and we regret that your experience did not meet our normal standards. We value your feedback and take it seriously as we continually strive to improve our guests' experiences. We understand the importance of a peaceful stay and are committed to addressing any issues to ensure a better experience for future guests. We appreciate you bringing this matter to our attention and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Thank you,The Westin Carlsbad Resort & Spa
par un voyageur
Not good
Publié le 24 juill. 2024 sur HotelsThe bellman/ valet is completely useless. They didn’t even acknowledge that we arrived and when we asked for a luggage rack, he said no!
Then when we asked for his help, he came and dropped a luggage rack to us .
Wow…
Once we complained, they were ready to smile and acknowledge us.
Sad.
We won’t be staying here again.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Amita,Providing our guests with incredible, attentive service is always our goal, so what you have described is far from the experience we want our guests to have. Please accept our apologies for any perceived rudeness, as this is never our intention. All of your feedback will be discussed with our team so that improvements can be made where necessary. Please consider giving us another chance soon; we're confident that we can impress you and change your perceptions. Thank you,The Westin Carlsbad Resort & Spa
