Ratings based on 115 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
4.4 Service & staff
3.5 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 26, 2024 on Hotels
Staff were fantastic and the food was excellent. Room was really dirty, cobwebs hanging from the ceiling and falling on us while we sleep and some of the furniture was caked in dust. Shower and sink had hot water in the evening but in the morning there was no hot water.
by A traveller
Posted Aug. 15, 2024 on Expedia
Helpul and friendly staff, had a noisy room on the front which wasn't the hotels fault. Problem with the shower not heating up, generally hotel in need of a makeover.
by A traveller
Posted Aug. 5, 2024 on Hotels
Check in was very friendly. Rooms and hallways a bit tired. Big gap under the door. No soap at sink. Very small TV for quite a big room. The bathroom was quite dirty and the floor/toilet and walls could have been cleaned better.
by A traveller
Posted Jul. 28, 2024 on Hotels
by A traveller
Posted Jun. 8, 2024 on Expedia
by A traveller
Poor
Posted Jun. 6, 2024 on HotelsThe noise from the road outside was awful (all night long from HGVs), the room was really tatty - holes in carpets, fraying of bed frame. Room wasn’t vacuumed. The bathroom hadn’t been cleaned - pubic hair in shower/ facial hair residue post shave around edge of sink. To think they had the cheek to charge an additional £15 for a dog for ‘extra cleaning’…. Just awful to be honest.
by A traveller
Ok for a night or two, but never again for us
Posted Jun. 2, 2024 on HotelsAs a Marston hotel and previously having stayed at a hotel of this group, my expectations were of similar quality, but this hotel sadly didn't meet my expectations. The car park had massive potholes, the rooms were small and dated, with poor finishings and some of them broken that could be easily mended, so not a good eye for detail there (whole on the wall, where the door must have been hitting with the handle, a ball from the end of curtains pole fallen, flimsy finishings, in the family room the space between the beds and the wall was small and had to be careful as the TV and it's cables were stiking out at our face level, which was quite dangerous in a family room with children, etc), there were silverfish in the bathroom.
It was very uncomfortable in terms of setting in, as there was no shelves or space for the luggage and the bathroom was extremely small with no room for toiletries at all, just two hooks for towels. The sink was very small and it made it difficult to wash your hands of your face as water would go everywhere.
but on the first night one of the towels had large brown stains and put me off. On a good note, the beds were comfortable and had clean sheets. The restaurant staff couldn't cope with the demand on a BH weekend, lack of staff, being not that extremely busy, but busier than usual for them. They run out of items from the menu. The food was good and tasty. The continental breakfast was just cereals hot water for tea/coffee. Cooked breakfast was good.
by A traveller
Posted Apr. 28, 2024 on Expedia
by A traveller
Room in poor condition
Posted Apr. 13, 2024 on HotelsFriendly staff but room cleanliness and overall condition was really poor. Expect some dust in rooms but not on the drinks tray, tables and floors. Was nobody around to discuss when checking out. Had food on the evening which was nice.
by A traveller
Posted Apr. 11, 2024 on Hotels
Great staff. Great food. Comfy bed. Only one disappointment is that breakfast started at 9.30, way too late.
