Ratings based on 959 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Brentwood
Posted Aug. 5, 2024 on Expedia
Comment from Hotel Management
Aug. 7, 2024 by Manager, Hotel Management
Hello Daniela, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A traveller
Posted Jul. 29, 2024 on Expedia
Awesome decor in the room
Comment from Hotel Management
Jul. 31, 2024 by Manager, Hotel Management
Hello Chad,We are pleased to hear that you enjoyed the decor in your room. Our team takes pride in creating a welcoming atmosphere for our guests to enjoy during their stay. Your feedback is valuable to us, and we hope to welcome you back for another great experience in the future.
by A traveller
Posted Jul. 26, 2024 on Hotels
Comment from Hotel Management
Jul. 28, 2024 by Manager, Hotel Management
Hello Hooman,We are pleased to hear you had a mostly enjoyable stay with us! If there's anything we can do to turn your 8/10 into a perfect 10, please don't hesitate to reach out to us directly. We hope to welcome you back again soon for an even better experience.
by A traveller
Posted Jul. 22, 2024 on Expedia
Comment from Hotel Management
Jul. 25, 2024 by Manager, Hotel Management
Hello Amy,We are thrilled to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back soon for another memorable visit.
by A traveller
Posted Jul. 13, 2024 on Hotels
Comment from Hotel Management
Jul. 15, 2024 by Manager, Hotel Management
Hello Andrea,We're thrilled to hear you had a fantastic stay with us! We look forward to welcoming you back in the future.
by A traveller
Worst place ever
Posted Jul. 11, 2024 on HotelsMy partner said it best when I stood for the first 45 minutes not wanting to sit on the furniture or the bed. He said “I feel a like you are here to pick me and are just waiting for me to leave”. The rooms are dingy and old with paper thin walls. The bed was hard and creaky like a box spring from the 90’s. The comforter was freyed all around the edges, I can only hope from years of washing and not just worn out from use. Nothing matched, there was zero charm and no way I would use the phone with ages of dust crusted around every button. They charge prices that beautiful boutique hotels with 4-5 star service without any of the benefits. I will never stay here again.
Comment from Hotel Management
Jul. 12, 2024 by Manager, Hotel Management
Dear Guest,We're sorry to hear that your most recent experience did not meet your expectations. We appreciate your feedback and will make sure to share your comments with our team for future improvements. We strive to provide a comfortable and enjoyable stay for all of our guests. Thank you for bringing these matters to our attention.
by A traveller
Posted Jul. 10, 2024 on Expedia
We had a pleasant stay and the staff addressed any issue we had.
Comment from Hotel Management
Jul. 12, 2024 by Manager, Hotel Management
Hello Steven,We are pleased to hear that you had a pleasant stay with us, and it's great to know our staff were able to assist you with any concerns you may have had. Your feedback is valuable to us as we strive to ensure all our guests have a comfortable experience during their stay.
by A traveller
Posted Jul. 7, 2024 on Expedia
Our head board was fabric and had holes in it. It also looked really dirty so we didn’t feel comfortable putting our heads near the headboard. Didn’t feel clean and there were tripping hazards and broken lights in our room too. The location was great, but will not be coming back.
Comment from Hotel Management
Jul. 9, 2024 by Manager, Hotel Management
Hello Alexandra, We appreciate your feedback and apologize for any inconvenience you experienced. Our team will address the maintenance issues you mentioned to ensure a comfortable stay for future guests. Your comments have been noted to improve our services.
by A traveller
Posted Jul. 5, 2024 on Hotels
Comment from Hotel Management
Jul. 6, 2024 by Manager, Hotel Management
Hello Senchal,We appreciate you choosing to stay with us. We hope you had a comfortable stay and enjoyed our services. Our team looks forward to welcoming you back soon.
by A traveller
Posted Jul. 2, 2024 on Expedia
Comment from Hotel Management
Jul. 24, 2024 by Manager, Hotel Management
Hello LICHANG,We are delighted to hear that you enjoyed your stay with us! We hope to welcome you back soon for another wonderful experience.
