Note fondée sur 236 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Service was excellent, friendly staff
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Lauren , Gestion de l’hôtel
Thank you for the glowing review!! We hope you will come and stay with us again soon :)
par un voyageur
Publié le 22 sept. 2024 sur Hotels
When we arrived we were given a key to our room, as we entered the room there was a gentleman on the room in his underpants. It appeared our room was given to someone else. We were then given another family room on the 3rd floor and the lift only goes to the first floor. The family room was spacious however there was a bag of mouldy salad in the fridge and one of the glasses had black liquid in it. We didn’t get much sleep initially either due to the pub attached to the hotel which had live music until 23:30 hours, which if we had known we wouldn’t have booked the hotel. The shower screen in the bathroom leaked and water went all over the floor and the shower head had to be placed in high position otherwise it would drop and spray on the wall. Also one of the mattresses in the room, the springs appear to have gone around the edge so if you turned over in bed you would fall out of bed.
On a positive note, the staff were friendly and helpful, the tea,coffee and hot chocolate in the room were all very nice and it does look as though the owners have spent some money on the place.
The main issue for us, having young kids, was the noise late into the night.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Lauren , Gestion de l’hôtel
Good morning, We sincerely apologise for your unpleasant arrival with us!! Unfortunately we are unable to provide a lift to the 3rd floor due to the age of the building but the staff are always happy to help with luggage. Again we can only apologise for the state that you found the fridge and we have spoken with housekeeping to ensure that this does not happen again. We do provide live music every Friday and Saturday and this is always advertised and we are sorry that this interrupted your sleep. We have this week fixed the shower in the room, I will have a conversation with management about the uncomfortable beds and see if we can get this changed. We are glad you like the drinks selection in the room and we have done our upmost to turn the hotel around over the years. Again thank you and we do apologise for the issues encountered during your stay.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Lovely clean room in a historical building. It's creaky and quaint. The bed was rather high but a step was provided on one side. The cleaner used in the bathroom was quite overwhelming with fragrance. Awesome shower though!!
Additional breakfast was nice. Be aware that although there is parking it is NOT dedicated parking and you either have to find a spot on the surrounding streets or pay to park at the train depot which is reasonable for cost but expired at midnight and you have to renew the fee.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Lauren , Gestion de l’hôtel
Thank you for taking the time to leave us this review. I will pass on to the house keeping team about the overwhelming cleaning products and we can only apologise for the lack of parking at the hotel but due to location we don't have the capacity for our own car park. We do hope this won't put you off coming to stay with us again sometime. Many Thanks
par un voyageur
Publié le 21 sept. 2024 sur Expedia
The hotel offered enough for our one night stay. Friendly staff, clean room and location.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Lauren , Gestion de l’hôtel
Thank you for taking the time to leave us this review. Many Thanks
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Large comfortable room
Downside is lack of parking, roadside parking not easy and station opposite is costly
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Lauren , Gestion de l’hôtel
Thank you for taking the time to leave us a review. We can only apologise for the parking as we do not have our own car park and is a case of finding a spot around the building or using the train station car park across the road. Again many thanks
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Lauren , Gestion de l’hôtel
Thank you for the review, we hope you will stay with us again sometime! :)
par un voyageur
Publié le 15 sept. 2024 sur Expedia
The hotel is old, but comfortable and clean, though a little overpriced for my stay. Very comfortable bed, and good shower. Street parking is easy, and for EV owners there are 6 slowish chargers: the two round the back show no evidence of the 3 hour limit applied to the 4 at the side, so you can leave your car on charge overnight.
Local restaurants and takeaways are poor, but there's a good supermarket 10 mins walk away.
Carnforth's redeeming feature is that it is a great springboard to the Lake District for those travelling to Scotland from the South.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Lauren , Gestion de l’hôtel
Thank you for taking the time to leave us a review and we are glad you found the rooms comfortable and clean. Sorry that you find the hotel overpriced but we try to do the best deals we can when it comes to our rooms. Again many thanks
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Lauren , Gestion de l’hôtel
Thank you for the 10/10 review we are glad you liked our hotel and we hope you will come and stay with us again sometime!! : )
par un voyageur
5 Star Service
Publié le 5 sept. 2024 sur HotelsAmazing hotel, excellent service by Glenn and Molly!
Very clean, comfortable rooms. Quiet and convenient location.
Will certainly recommend.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Lauren , Gestion de l’hôtel
Thank you for the lovely review we are very glad you enjoyed your stay with us and we hope that you will decide to stay with us again sometime.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Lauren , Gestion de l’hôtel
Thank you for the review, hopefully you will stay with us again sometime.
