Upon check in the property manager was unable to meet us so the cleaning lady let us in but was unable to answer any questions about the property or house function. We immediately discovered one of the air conditioners in a bedroom did not work. We rented in July. I contacted the home owner directly as I had not met the property manager. She assured me it works fine and we were doing it wrong or not giving it enough time to cool. The other 5 bedrooms had the same unit and we easily turned them on with great results and no problems. I assured her it was not working. She informed me it would be cool enough to sleep as long as the door and window were open. Again, Southern Italy in July, it was not cool enough. The residents of that room slept on the floor in the family room for 2 nights. For the money we paid I find that unacceptable, as did the residents of that room. Long and short, on the 3rd day a repair person came to fix the unit, which was in fact not operable. Once fixed it was fine. Also, the drip coffee maker (an American unit) did not work and I was again told we were using it incorrectly. I have nearly the same unit at home. Fortunately, there is an espresso machine and a press which both work well. Near midweek I accidentally broke a water glass. During a conversation with the homeowner I mentioned the glass. She informed me she would have to charge 3 euros to replace the glass. Truthfully, after the air-conditioning issue I was a bit taken aback at charging us for the glass. We were 12 adults and all concurred. I have no illusions that things won't go wrong in life but I firmly believe it is how you handle the situation that matters. I found the home owner to be a bit cold and even condescending. Lastly, and this may just be a function of how remote the house is but the water is not suitable for drinking or cooking with. A water cooler is provided. You can purchase as many bottles for the cooler as you would like from Salvatore for 10 euros a bottle. Additionally, hot water for showers is solar powered. On the positive side, the pool is beautiful and refreshing, the patio is big and completely shaded. The dining table on the patio large enough for all to dine. The property manage Salvatore (we, of course, did finally meet him) is wonderful and helpful. The house location is a bit tucked away but we enjoyed the solitude. The house is in good geographic proximity to many desirable towns like Ostuni, Lecce, Polignano A Mare etc.