Note fondée sur 105 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,0 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Management, Gestion de l’hôtel
Thank you for your review sir we are hoping we will see you again
par un voyageur de pharr
Publié le 3 mars 2024 sur Expedia
It was very good next to a convenient store and staff where very nice limited rooms but amazing over all
Commentaires de Gestion de l’hôtel
3 mars 2024 par Management, Gestion de l’hôtel
Dear Jody thank you for for filling out survey we are pleased to hear your satisfied review and hope you can come stay with us again thank you management
par un voyageur de Odessa
Publié le 20 nov. 2023 sur Expedia
Staff and manager very helpful and friendly.
Commentaires de Gestion de l’hôtel
22 nov. 2023 par Management, Gestion de l’hôtel
Dear Barbara Thank you for filling out our survey. We are pleased to hear your satisfied review and hope you can come stay with us again
par un voyageur
Publié le 31 oct. 2023 sur Expedia
M
Commentaires de Gestion de l’hôtel
3 nov. 2023 par Management, Gestion de l’hôtel
Dear Nancy, We thank you for filling out our survey here at Best Western Plus regarding your stay and we hope to see you soon. Thank you
par un voyageur
Publié le 18 oct. 2023 sur Expedia
Nice
Commentaires de Gestion de l’hôtel
20 oct. 2023 par Management, Gestion de l’hôtel
Dear VictorWe thank you for responding to our survey regarding your stay. We are delighted to know that we have stood up to your expectations. We hope you can come back again.
par un voyageur
Publié le 12 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
15 août 2023 par Management, Gestion de l’hôtel
Thank you for your review sir. We hope that you enjoy future stays at Best Western. We also hope that you come back to stay with us againThank You
par un voyageur
Publié le 20 juill. 2023 sur Expedia
Check in was fine however the staff didn’t say when breakfast was , when check out was, how to access the pool , etc.The only thing she said was where the elevator was.and had to ring the bell each time- we put out the do not disturb sign on the door. When we arrived back late that night the floor was wet.- thinking there was a water leak. Nope -it had been professionally cleaned. My card was charged prior to checkout. Complained to manager. Company had I day to clean. No notice of any kind on the door. No discount given even though our bags were wet and one of my kids has an allergy to cleaning chemicals which I mentioned to staff. This place has 0 customer service. I stared strongly how unhappy I was and how it’s poor business practice to not inform customers of the floor being cleaned. Manager took 0 responsibility no apology, and blamed the cleaning company for not giving notice. I will never stay here again. Should have stayed at the cheaper hotel nearby. Too expensive here for the poor service. If you’re looking to stay somewhere to be close to your military loved one or friend staying at Eagle Pass, take my advice and don’t stay here.
Commentaires de Gestion de l’hôtel
22 juill. 2023 par Management, Gestion de l’hôtel
Dear Laura,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
par un voyageur
Publié le 25 juin 2023 sur Hotels
Service was great! We arrived put our belongings down and left. When we returned out A/C unit was leaking water continuously and wet a big part of the floor. Tried to call the front desk and the phone would not work only on speaker, but you could not hear anything. We went to talk to the front desk and they were nice to give us another room. My email stated our check out time was at noon. But an associate said that was incorrect that check out was at 11am
Commentaires de Gestion de l’hôtel
22 juill. 2023 par Mangement, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
par un voyageur
Publié le 14 nov. 2022 sur Expedia
par un voyageur
Publié le 14 nov. 2022 sur Expedia
Broken elevator. Stains all over the room . Awful breakfast .over priced .
Commentaires de Gestion de l’hôtel
15 nov. 2022 par Uday, Gestion de l’hôtel
Dear Juan,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
