Note fondée sur 376 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Levis
Publié le 15 avr. 2023 sur Expedia
Hôtel très correct malgré les mauvais commentaires. Petit dej simple mais ok. Très bon rapport qualité prix. On en a eu pour le prix payé. La chambre avait une fenêtre qui serait à remplacer, on ne voyait pratiquement pas dedans mais c est un détail. Hotel un peu défraîchi mais bien entretenu. Lit assez confortable.
Des murs de carton, et mal insonorisé mais pour une nuit, ça a fait notre affaire.
Commentaires de Gestion de l’hôtel
16 avr. 2023 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Chère Nicole,Merci d'avoir pris le temps de répondre à notre sondage auprès des clients. J'apprécie vos commentaires concernant votre récent séjour au RED ROOF INN CARROLLTON. Les commentaires de nos clients sont toujours les bienvenus car nous nous efforçons d'améliorer continuellement la qualité de nos services. Nous sommes désolés de lire que l'entretien de la propriété n'était pas à votre niveau et que le problème des murs était mince, cependant, nous sommes conscients que vous avez été satisfait de votre séjour pour la nuit, vous avez aimé notre excellent petit-déjeuner et notre bon rapport qualité-prix . Les commentaires de nos clients sont toujours les bienvenus car nous nous efforçons d'améliorer continuellement la qualité de nos services.Merci encore d'avoir partagé votre expérience. J'espère que vous reviendrez dans notre hôtel ou dans l'un de nos autres emplacements de marque à l'avenir.Sincerely,Dannielle Rediresponse Specialist
par un voyageur de Carrollton
Publié le 7 nov. 2018 sur Expedia
Cest un hotel retaper ,propreté laisse a désirer . pas d'ascenseur. Et le dejeuner très ordinaire.
Commentaires de Gestion de l’hôtel
15 nov. 2018 par L. Smith , Gestion de l’hôtel
Bonne journée! Merci de nous laisser savoir sur votre séjour avec nous à Carrollton KY. Nous espérons que vous reviendrez et vérifier tous les changements que nous faisons dans les chambres de l'hôtel. Nous espérons que vous avez des voyages en toute sécurité et une merveilleuse saison de vacances!
par Karim de Allenjoie
Louisville
Publié le 25 juin 2016 sur HotelsTrès bon rapport qualité prix avec une piscine vraiment cool
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Property was cost effective but could definitely use a facelift.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Peter,Thank you for taking the time to tell us about your experience at the RED ROOF INN CARROLLTON. I am happy you found our property to be cost effective, however, you expressed that it could use a facelift. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for sharing and we look forward to seeing you in your future travels.Sincerely,Samantha Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Perfectly adequate place to stay. The staff was friendly and helpful. They let me inspect the room before checking in because I was nervous after a horrifying experience at the previous stop on my trip. They made sure I had a clean room, remembered who I was, and swapped out the fridge when it wasn’t cooling. I would be happy to stay here again if I’m ever in the area in the future
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to write about experience at the RED ROOF INN CARROLLTON. Junia, I am delighted to hear that you found our hotel to be perfectly adequate, our staff to be friendly and helpful, and all the other kind remarks mentioned. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Junia, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Good for the money
Publié le 28 sept. 2024 sur HotelsRoom was clean and updated but used plug in air freshener quite strong. Breakfast was available. Hot or cold but no protien ( no eggs/sauage). 24 hour fresh coffee easily accessible. Friendly staff. Easy check in/out. Would stay again.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Dave and Becky,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Carrollton. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our friendly staff, breakfast available, clean and updated room. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Tom,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Carrollton and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Our room felt very unclean and had an unpleasant smell. The walls were dirty and there was a lot of dust. The carpet on the main stairs was in desperate need of a shampooing. The options for breakfast were very limited with no clean healthy options. The staff was incredibly kind.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Carrollton. It's great to hear that despite the concerns you had, you loved the kindness of the staff. However, we sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded. This includes additional training for our housekeeping team and a thorough review of our current practices.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 sept. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
23 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Stephen, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Carrollton and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 15 sept. 2024 sur Expedia
The staff were very friendly and helpful.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Anne,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Carrollton. I am glad to read that you were pleased with the friendliness of our staff and their helpfulness. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
