Ratings based on 354 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
3.9 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Jackson Heights
Posted Aug. 30, 2024 on Expedia
The property is a maravilla but they have to improves a.lot is my first time in my own Country but in tourism they are so far ...
Chek in too much time compare with others resorts people recommend Decameron resorts the property is wonderfull the rooms excellent the food very good no complain about it but the procedure with the staff has to change is not the workers cause they always try to help we think is the administration.
Any way we pass and excellent time cause the place is beatifull nothing is perfect over all when you compare Colombia with resorts in Mexico Aruba even Dominic Republic those places you get there chek in take a least 15 to 30 min maximum Decameron 1 hour that means something is wrong.
Comment from Hotel Management
Aug. 30, 2024 by Juan Nitola, Hotel Management
Thank you for sharing your experience with us, Wilson. We appreciate your feedback regarding the check-in process. We will address this issue with our team to ensure a more efficient and pleasant experience for our guests. We are glad to hear you enjoyed the property, rooms, and food during your stay. We hope to welcome you back in the future for an even better experience.
by A traveller
Posted Aug. 18, 2024 on Expedia
Beautiful resort. The road to get to it is a long dirt road and uncomfortable to navigate. Food options could be better. Resort itself is beautiful.
Comment from Hotel Management
Aug. 20, 2024 by Juan Nitola, Hotel Management
Dear Mariemi, thank you for your kind words about our beautiful resort! We appreciate your feedback regarding the access road and food options. Your insights are invaluable as we strive to enhance our guests' experiences. We're currently exploring ways to improve our culinary offerings and ensure a more comfortable journey to our paradise. We hope to welcome you back soon for an even better stay!
by A traveller
Posted Aug. 17, 2024 on Expedia
The road should be fixed, they are and reallly bad conditions but biside that, the resort is pretty good, nice service, excellent food, many entertainment
Comment from Hotel Management
Aug. 20, 2024 by Juan Nitola, Hotel Management
Dear Wilson, thank you for your feedback! We are delighted to hear that you enjoyed our excellent food, nice service, and entertainment options. Your observations regarding the road conditions are valuable, and we are actively working to address these issues to enhance our guests' experience. We truly appreciate your comments and look forward to welcoming you back for another enjoyable stay at Decameron Barú!
by A traveller
Posted Aug. 14, 2024 on Expedia
Na
Comment from Hotel Management
Aug. 14, 2024 by Juan Nitola, Hotel Management
Estimada María Del Carmen, agradecemos tu visita a Decameron Barú. Nos gustaría saber más sobre tu experiencia y cómo podemos hacerla aún mejor en el futuro. Tu opinión es muy valiosa para nosotros. Esperamos darte la bienvenida nuevamente y brindarte una estancia memorable. ¡Hasta pronto!
by A traveller
Posted Aug. 8, 2024 on Expedia
Our main issue was that our room had bedbugs. They moved us after some insistence, but that was it. No apologies or follow up. The front desk staff doesn't seem to care ar all. We even had the "plus" upgrade which made no difference. The pools and beach are lovely. Restaurant staff so friendly and great. Food is very average. Lifeguards are on a massive power trip and make things pretty unpleasant as they are constantly blowing the whistle for one reason or another. They will not let you even put your feet in the ocean after 6 pm, which seems completely crazy. Lots of iguanas and racoons, racoons come into the restaurant which seems really gross and dirty.
Comment from Hotel Management
Aug. 9, 2024 by Juan Nitola, Hotel Management
Dear Lauren, we are truly sorry to hear about your experience with bedbugs in your room. We apologize for the inconvenience and lack of follow-up from our staff. Your feedback will be addressed to ensure improvements. On a brighter note, we are glad you enjoyed the pools, beach, and friendly restaurant staff. We will also look into the issues with the lifeguards and wildlife presence to enhance your future stays. Thank you for sharing your insights, and we hope to welcome you back for a better experience.
by A traveller
Posted Jul. 23, 2024 on Expedia
No hot water. Access road was almost impassable
Comment from Hotel Management
Jul. 24, 2024 by Juan Nitola, Hotel Management
We are very sorry to hear that your experience at Decameron Barú was not satisfactory. The lack of hot water and the poor condition of the access road are serious issues that impact the comfort and safety of our guests.We appreciate your feedback and are committed to addressing these concerns to ensure that future visits are more enjoyable. If you decide to visit us again, we hope to provide you with an improved experience. Thank you for sharing your comments!
by A traveller from Smithtown
Posted Jul. 13, 2024 on Expedia
This place is 90’s timeshare! I wasn’t thrilled with the food, drinks, and overall the entire hotel. Food is horrible, the two “special places” the Asian and Italian you need to be up by 7am to make a reservation. We opted for the Asian. Sushi horrible, pre wrapped, the fish ok and the rice too. This is not a 3 star hotel. I will never book another vacation there. Check in a nightmare, transportation to airport was another nightmare. This is only for nationals that are used to crowded places and it wasn’t cheap! It was truly a huge disappointment.
Comment from Hotel Management
Jul. 16, 2024 by Juan Nitola, Hotel Management
We apologize for the negative experience you had during your stay. Your feedback is valuable, and we are sorry to hear that our food, drinks, and overall service did not meet your expectations. We take these concerns seriously and will work to address them. Thank you for sharing your insights, and we hope you consider giving us another chance in the future.
by A traveller
Posted Jul. 13, 2024 on Expedia
El check in es terriblemente largo (2 horas esperando) solo tienen 2 personas en eso y muchos viajeros. Querían cobrarme a mí nena de dos años, cuando la política en expedía dice que se cobran a partir de 3 años, sin embargo la persona de check in no lo sabía y tardo mucho averiguando. El lugar es un paraíso, lástima que el servicio al cliente no es el mejor, desde meseros, recepción, hasta el mismo doctor que no apoya en emergencias. Sin embargo la belleza del lugar estando ya dentro puede llegar a cubrir estos temas, porque la playa es hermosa, las instalaciones, la fauna y estar ahí es bello.
Comment from Hotel Management
Jul. 16, 2024 by Juan Nitola, Hotel Management
Lamentamos escuchar sobre su experiencia durante el check-in y los inconvenientes que tuvo con el servicio al cliente. Agradecemos sus comentarios, ya que nos ayudan a mejorar. Nos alegra saber que disfrutó de la belleza del lugar, la playa y las instalaciones. Trabajaremos en mejorar nuestros procesos para ofrecer una experiencia más satisfactoria en el futuro. Gracias por su comprensión y esperamos que nos dé otra oportunidad para servirle mejor.
by A traveller
Posted May 23, 2024 on Expedia
Esta muy lejos de la ciudad, algun personal es muy bieno pero otro es muy malo super malo con ina cara de no querer trabajar los meseros algunos pero no me gustaron. El manager del restautant 6/20/2024 fue muy corriente y tuve muy corriente y tuve un problema que no me pudo resolver y muy mal trato. Muy mal de verfad
Comment from Hotel Management
May 23, 2024 by Juan Nitola, Hotel Management
Gracias por compartir tu experiencia en Decameron Barú. Lamentamos saber que tuviste algunos inconvenientes durante tu estancia.Apreciamos tus comentarios y los tomaremos en cuenta para mejorar nuestro servicio y la experiencia de nuestros huéspedes. Nos disculpamos por los inconvenientes que experimentaste y esperamos poder brindarte una mejor experiencia en el futuro.
by A traveller
Posted Mar. 19, 2024 on Expedia
This place is not worth the money! Plenty of Better places
Comment from Hotel Management
Mar. 21, 2024 by Juan Nitola, Hotel Management
I understand that your previous experience was not ideal, but let me assure you that we have taken note of your comments and are committed to improving. On your next visit, I guarantee you will receive exceptional service from the moment you arrive until you leave. We have worked on areas such as customer service, food quality, activity availability and facility comfort to ensure you have an unforgettable experience. We look forward to welcoming you again and showing you what we have improved!
