Ratings based on 737 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 5, 2024 on Expedia
We had a great vacation. The staff were very attentive. The buffet breakfast had enough variety. The fresh friut selection and freshly baked bread stood out. There is a pharmacy in the mall across the street. And finally the view of the San Felipe Castle was awesome!
Comment from Hotel Management
Aug. 6, 2024 by Erika Janna, Gerente general, Hotel Management
Dear Lana,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your stay with us and found our breakfast, sunset views and location to be convenient for your travel needs. We hope that you come back!
by A traveller
Posted Aug. 2, 2024 on Expedia
It’s an excellent place to stay close to the old city and the castle, excellent food and attention.
Spacious rooms and the water pressure is pretty neat.
Comment from Hotel Management
Aug. 15, 2024 by Erika Janna, General manager, Hotel Management
Dear Carolina,We really appreciate your feedback! I am going to share your comments with all the staff. We hope to have the pleasure of weloming you back!
by A traveller from Laramie
Posted Jul. 27, 2024 on Expedia
This was an excellent hotel in Cartagena. The location was in great proximity to almost everything the city has to offer and the hotel itself was beautiful with amazing service. There was a fresh and delicious breakfast every morning with a plethora of choices and the rooms were beautiful with great views of the Castillo de San Felipe. The only downside is that the neighborhood is a little run down and as with much of the city, the locals like to follow you around selling their products. Overall, an excellent choice in Cartagena!
Comment from Hotel Management
Aug. 15, 2024 by Erika Janna, General manager, Hotel Management
Dear Christopher,We are happy to read your comments and identify that at the hotel your experience was excellent, we hope to have the pleasure of welcoming you back!
by A traveller
Posted Jul. 2, 2024 on Expedia
My girlfriend and I visited Cartagena from Wednesday, June 26th to Sunday, June 30th and stayed at the GHL San Lazaro Art Hotel. The transportation shuttle from the airport to the hotel all went smoothly. Our driver Natalie communicated with us via WhatsApp the day before and day of arrival and was there for us upon arrival. Check in went smoothly and when we arrived in our room the view of the Castillo de San Felipe from our window blew us away. That view and the outdoor pool were two main factors for choosing this location. The pool was a big bonus on a few days when we had downtime and was refreshing from the heat outside. We had breakfast at the hotel every morning and lunch once at the hotel. All the food is fresh and delicious. Hotel staff are friendly and always greet you with a smile. A few things to note, being able to speak at least a little Spanish will go a long way. Also, taxis are cheap - I would recommend taking a taxi from the hotel to the old town or getsemani, or wherever your travels take you. The bridge over the waterway that connects the hotel to the main cities is a little sketchy with homeless people. We had one incident in broad daylight with an attempted pick pocket. The nice thing was 10 cyclists/cars saw the incident, pulled over, and confronted the person. People will look out for you, but I would suggest avoiding walking that area, especially with how cheap taxis are. That is no fault of the hotel, just something to be aware of. Would stay again!
Comment from Hotel Management
Jul. 8, 2024 by Erika Janna, general manager, Hotel Management
Dear Nolan,Your kind comments, make us really happy. I will share your feedback with all the staff, i am sure they will be happy to know that you enjoyed all our services and attention.
by A traveller
Posted Jun. 29, 2024 on Expedia
Estubo muy bien para el precio y buena ubicacion
Comment from Hotel Management
Jul. 19, 2024 by Erika Janna, Gerente general, Hotel Management
Estimado Andrzej,Gracias por sus amables comentarios, siempre será un gusto recibirle en GHL San Lazaro Art.Esperamos tener el gusto de recibirle nuevamente.
by A traveller
Posted Jun. 25, 2024 on Hotels
Comment from Hotel Management
Jul. 8, 2024 by Erika Janna, general manager, Hotel Management
Dear Dwane, Your evaluation make us very happy, because that means that we create an unforgettable experience for you.Please come back!
by A traveller
Posted Jun. 24, 2024 on Hotels
Comment from Hotel Management
Jul. 8, 2024 by Erika Janna, General manager, Hotel Management
Dear Muhammed,Receive our sincere apologies for any inconvenience during your stay, we will take you feedback as an opportunity to improve our guests experience.
by A traveller
Posted Jun. 23, 2024 on Expedia
Great hotel overall
Comment from Hotel Management
Jul. 8, 2024 by Erika Janna, General manager, Hotel Management
Dear Vanessa,Many thanks for your comments, we appreciate your feedback, we are glad to identify that you enjoyed all the services.
by A traveller
Posted Jun. 23, 2024 on Expedia
Excelente lugar, muy céntrico! Se recomienda
Comment from Hotel Management
Jul. 8, 2024 by Erika janna, gerente general, Hotel Management
Estimado Pedro Pablo,Nos hace muy felices mirar sus comentarios e identificar que su esperiencia fue positiva. Seria un placer recibirle nuevamente a GHL San Lazaro Art Hotel.
by A traveller
Posted Jun. 17, 2024 on Hotels
Comment from Hotel Management
Jul. 8, 2024 by Erika Janna, General manager, Hotel Management
Dear Jonathan,Thank you for evaluate and rating our services, your opinion is really important for us!We hope that you come back soon!
