Note fondée sur 356 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,9 Service et personnel
4,8 Confort de la chambre
4,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 sept. 2021 sur Hotels
par un voyageur
Magnifique hôtel, chambre et service passables
Publié le 31 août 2021 sur HotelsMagnifique hôtel, particulièrement cette piscine, entourée de belle végétation tropicale, et de ce vestige de mur qui est devenu le symbole de l'hôtel.
Notre chambre était très grande, mais également très sombre (208, nous l'éviterions si nous avions à y retourner).
Nous avons trouvé le service en Colombie assez moyen en général, et cet hôtel ne déroge pas à la règle : plusieurs questions et services que nous avons demandés ont été tout bonnement oubliés ou ignorés par les employés, qui n'ont pas su non plus nous renseigner sur plusieurs points basiques de la visite de Carthagène. Décevant pour un 5*.
L'hôtel est fréquenté par beaucoup de touristes nord américains qui parlent fort et se croient chez eux.
Concernant Carthagène : ses plages ne sont pas belles (à moins d'aller aux îles du Rosario évidemment, qui elles sont superbes). Et la ville est évidemment un bijou d'architecture coloniale, et regorge de bons restos et bars à cocktails, mais est également assez oppressante, avec beaucoup de sollicitations en permanence, que ce soit des rabatteurs de bars ou des mendiants.
Le resto de l'hôtel, Alma, est très bon.
Commentaires de Gestion de l’hôtel
1 sept. 2021 par HCSA, Gestion de l’hôtel
Cher Monsieur Matthieu
Merci beaucoup pour vos commentaires, nous sommes heureux que vous ayez aimé l'infrastructure de l'hôtel, nous espérons l'avoir une autre fois, pour changer votre vision du service dans l'hôtel, ces commentaires nous aident à être meilleurs chaque jour.
par un voyageur
Beautiful rooms but poor service
Publié le 28 déc. 2020 sur HotelsNice hotel with very confortable and Well designed room. The shower especially is beautiful. Bad things concern the service which is the worst i had in Colombia. No one able to answer basic questions to organize visits. Breakfast was good but veryyyy slow . Mixed feeling about this hotel.
Recommandé
pour Tout le mondepar un voyageur
Hôtel très bien situé dans le centre
Publié le 21 juill. 2018 sur ExpediaUn personnel charmant , souriant et efficace. Une piscine très agréable. Enfin ... un ensemble de qualité tout simplement.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Excellent location! Amazing staff ! Great experience! Very clean
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Paola A. Palomino V. , Gestion de l’hôtel
Dear SaraWe sincerely appreciate your kind review of your experience with us. We are very pleased to hear that you enjoyed your time and that the service provided by the entire team was exceptional. We work hard to ensure that every guest feels welcome and well looked after during their stay.We are honoured that we were able to make you feel at home and that you enjoyed every detail of our historic colonial property. We are pleased to hear that your dining experience in our Alma restaurant was unforgettable and that you enjoyed every corner of the property, including our library, the iconic swimming pool and our solarium with its wonderful view. We look forward to welcoming you back in the future and to continuing to provide you with exceptional experiences.SincerelyPaola A. Palomino V.Guest Relations at Casa San Agustin
par un voyageur
Publié le 10 sept. 2024 sur Expedia
My wife and I recent stay at the hotel was nothing short of spectacular. The attention to service (maid, concierge, bellman) was outstanding and we’re looking to coming back soon!
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Paola A. Palomino V. , Gestion de l’hôtel
Dear ChristineWe would like to thank you for choosing Casa San Agustin and for taking the time to share your comments with us. We are pleased to learn that your experience with us was exceptional and that our infrastructure, Colombian cuisine, and Aurum SPA contributed to your relaxation. Most importantly, we are gratified to hear that the attention provided by our entire team was exceptional. We endeavour to ensure that every guest feels welcome and well looked after during their stay.We are delighted to learn that our efforts have made you feel at home and that you enjoyed every detail of our historic colonial property.We look forward to welcoming you back in the future and continuing to provide you with exceptional service.Yours sincerelyPaola A. Palomino V.Guest Relations at Hotel Casa San Agustin
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Excellent
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Paola A. Palomino V. , Gestion de l’hôtel
Dear Edaurdo,We would like to thank you for choosing Casa San Agustin and for taking the time to share your comments with us. We are delighted to learn that your experience with us was exceptional and that our infrastructure, culinary offerings, and Aurum SPA amenities met your expectations. However, above all, we are gratified to hear that the service provided by our entire team was exceptional. We endeavor to ensure that every guest feels welcome and well taken care of during their stay.We are pleased to learn that our efforts have made you feel at home and that you enjoyed every detail of our historic colonial property.We look forward to welcoming you back in the future and to continuing to provide you with exceptional experiences.Kind regards,Paola A. Palomino V.Guest Relations at Casa San Agustin
par un voyageur
Publié le 30 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Paola A. Palomino V. , Gestion de l’hôtel
Dear SizhengWe would like to thank you for choosing Casa San Agustin as your accommodation in Cartagena and for taking the time to provide us with feedback about your experience with us. Our hotel is a well-preserved architectural gem, which is reflected in the unique character of our rooms.We endeavour to guarantee our guests the utmost comfort, paying close attention to every detail, from the cleanliness of our facilities to the quality of our food, prepared by our talented chefs at the Alma restaurant. We also place great importance on understanding our guests' needs and ensuring that they feel welcome and well looked after during their stay. It is a privilege for us to know that we have made our guests feel at home.We look forward to welcoming you back and continuing to provide you with the high-quality service you have come to expect.Best regards,Paola A. Palomino V.Guest Relations at Casa San Agustín
par un voyageur
Publié le 25 août 2024 sur Expedia
Perfect
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Paola A. Palomino V. , Gestion de l’hôtel
Dear Jean ElieWe would like to thank you for choosing Casa San Agustin as your accommodation in Cartagena and for taking the time to provide us with feedback about your experience with us. Our hotel is a well-preserved architectural gem, which is reflected in the unique character of our rooms.We endeavour to guarantee our guests the utmost comfort, paying close attention to every detail, from the cleanliness of our facilities to the quality of our food, prepared by our talented chefs at the Alma restaurant. We also place great importance on understanding our guests' needs and ensuring that they feel welcome and well looked after during their stay. It is a privilege for us to know that we have made our guests feel at home.We look forward to welcoming you back and continuing to provide you with the high-quality service you have come to expect.Best regards,Paola A. Palomino V.Guest Relations at Casa San Agustín
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Paola A. Palomino V. , Gestion de l’hôtel
Dear @ArmandoWe are delighted to learn of your positive experience at Casa San Agustin. Our team is dedicated to ensuring our guests receive the highest standard of care and service, and we are gratified to hear that we met your expectations. Thank you for taking the time to share your feedback. Our entire team looks forward to welcoming you back and making your next stay even more memorable.Yours sincerely,Paola A. Palomino V.Guest Relations at Casa San Agustin
