Note fondée sur 148 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Really boring no entertainment at all after 7pm is like a dessert you have to go to the room, because you can’t leave the island. The drinks menu they tell you one price and the menu says another price, they told us the menu was wrong. Is 1 hours 30 minutes away from everywhere. The water is not blue like in the pictures.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Dear , Gestion de l’hôtel
Dear Mevelyn, Thank you for sharing your feedback. We apologize for the lack of entertainment options and the discrepancy in drink prices. We will address these issues with our team to ensure they are corrected. We regret any inconvenience caused by the location and the water color. Your comments are valuable to us as we strive to improve the guest experience. We hope you will consider giving us another chance to exceed your expectations in the future. Warm regards, Hotel Isla del Encanto
par un voyageur
Publié le 15 sept. 2024 sur Expedia
The room was lovely . Very clean , really cool outdoor shower. The guests only pool was really great and the hotel grounds were well maintained
Like others mentioned , the water is a bit murky and green, not clear blue it is still calm and pretty. We loved using the free paddle boards and kayaks .
We didn’t love having day trippers take over the beach at 10-2 so we went to the pool during that time . There are some people selling jet ski rides and jewelry near the beach but they mostly wait for you to approach them .
Lovely views from the restaurant . They have a few vegetarian options that were tasty. We had an issue with the server and the vegetarian food that was resolved quickly and very kindly by the manager of restaurant and hotel.
We loved the snorkel trip . It was so lovely. We hope in the future the guides would talk about importance of conservation and remind people not to step on the coral .
Our son 11 year old loved this place and we liked it . We would return . It was overall a nice relaxing place to spend time .
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Dear , Gestion de l’hôtel
Dear Christina, thank you for sharing your experience with us. We are delighted to hear that you enjoyed the lovely room, outdoor shower, and the guests only pool. We appreciate your feedback regarding the beach activities and are glad to know that our team resolved any issues promptly. It's wonderful to hear that your son loved the place, and we hope to welcome you back for another relaxing stay. Your suggestion about conservation will be taken into consideration for future snorkel trips. Thank you for choosing Hotel Isla del Encanto.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
We spent great time with our family and enjoyed our stay. Very small, friendly resort to relax. Can’t wait to get back
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Dear , Gestion de l’hôtel
Dear Svetlana, thank you for sharing your wonderful experience with us! We're thrilled to hear that you and your family enjoyed your stay at our friendly resort. It's rewarding to know that our relaxing atmosphere resonated with you. We can't wait to welcome you back for another memorable visit. Safe travels until then!
par un voyageur
Publié le 22 août 2024 sur Expedia
Amazing get away resort. Food and drinks are outstanding. Special shoutout to Lewin, Silvio and Alvaro. Ammenities on this resort are above similar properties. Beach is not the biggest and due to its location and depending on weather, the water can get mixed up and not be as turquoise as other beaches in the area.
Commentaires de Gestion de l’hôtel
23 août 2024 par Dear , Gestion de l’hôtel
Dear Juan, thank you for your fantastic review! We’re thrilled to hear you enjoyed your getaway and appreciated the outstanding food and drinks. Your shoutout to Lewin, Silvio, and Alvaro will surely motivate them even more! We understand your concerns about the beach, and we're continuously working to provide the best experience possible. We hope to welcome you back soon for another memorable stay at Hotel Isla del Encanto!
par un voyageur
Experiencia tranquila y relajante
Publié le 20 août 2024 sur HotelsMe encanto el hotel
Commentaires de Gestion de l’hôtel
21 août 2024 par Dear , Gestion de l’hôtel
Estimado Fidias S, agradecemos mucho tus amables palabras sobre tu experiencia en el Hotel Isla del Encanto. Nos alegra saber que disfrutaste de un ambiente tranquilo y relajante durante tu estadía. Nuestro objetivo es ofrecer momentos memorables a nuestros huéspedes, y tus comentarios nos motivan a seguir mejorando. Esperamos poder darte la bienvenida nuevamente en el futuro. ¡Saludos cordiales!
par un voyageur
Publié le 18 août 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
20 août 2024 par Dear , Gestion de l’hôtel
Dear Jihad, thank you for your positive feedback! We're delighted to hear that you had a great experience at Isla del Encanto. Our team works hard to ensure a memorable stay for all our guests. We hope to welcome you back soon for another wonderful visit! Best regards.
par un voyageur
Publié le 5 août 2024 sur Expedia
First of all It is NOT an all inclusive. They don’t have something as simple as a coffee maker in the room. The employees/ activity venders want to take advantage of prices. Note be careful cause we bought a package for activity excursions & paid a lot of $$$ & did not get what was promised. Also there is no shop no anything in this island & they don’t offer snacks & if you want anything & would like to leave the island to nearby town they want to charge you an arm & a leg to just take you. The place is beautiful but you must know you will be paying lots of out of pocket $$$ on a place that it’s supposed to be “all inclusive”. Will NEVER go again. If anything look into playa Blanca a nearby hotel much better than this one.
Commentaires de Gestion de l’hôtel
13 août 2024 par Dear , Gestion de l’hôtel
Dear Yara, thank you for sharing your feedback. We apologize for falling short of your expectations regarding the all-inclusive package and amenities in the room.Because our hotel has not thi plan, our rates are fullboard ( starting with dinner and the last day brekfast and lunch) We will address these issues with our team to ensure a better experience for our guests. We appreciate your insights and will use them to improve our services. If you decide to give us another chance, we will do our best to make your stay a more enjoyable one. Thank you for choosing Hotel Isla del Encanto.
par un voyageur
Publié le 3 août 2024 sur Expedia
par un voyageur
Publié le 3 août 2024 sur Expedia
par un voyageur de Spring Valley
Publié le 23 juill. 2024 sur Expedia
