Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,4 Service et personnel
3,5 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Reading
Publié le 10 sept. 2024 sur Expedia
I went to go scuba diving with Buzos de Baru and the meeting point, Club Nautico Pier, was only steps away from here. The Hosts, Ricardo and Eliah are really nice folks. They showed me around the area on my first date. A supermarket is a few blocks away. Plenty of restaurants are close by. The place has a full kitchen if you want to save on meals. I made coffee every day. The wifi is excellent. The AC worked perfect. Thanks!!
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Ricardo, Gestion de l’hôtel
Thank you Ivan for taking the time to write this review, we are glad to have you in our mansion and glad to be so close to your scuba diving meeting point right steps from us. Hope to see you soon. Thank you!
par un voyageur
Publié le 19 août 2024 sur Expedia
This is not a hotel. It is a house in residential neighborhood with a few rooms. The check in was extremely difficult and lengthy. They did not honor the price, did not accep dollars as booked. I had to go downtown to exchange and ended up paying them much more after conversion. A 62 dollar a night costed me almost 90 dollars. I do not recommend.
Commentaires de Gestion de l’hôtel
20 août 2024 par Ricardo, Gestion de l’hôtel
Thank you for sharing your feedback. We apologize for the difficulties you experienced during our online check-in process. If you would it mentioned, I would provided it a paper form for you. We understand that you encountered issues exchanging your dollars to COP, as you opted to pay in cash instead of using a credit card. Sorry you had to go through that, but please note that we are not responsible for currency exchange rates or black market transactions. You paid the exact amount required for your reservation, no more or less. We would like to reiterate that we never claimed to be a 5-star hotel, and our pictures accurately represent our property. We are a large mansion in a residential neighborhood with multiple rooms, and our prices reflect that. Although our accommodation may not have met your expectations, we believe it's unfair to compare us to a 5-star hotel when that's not what we advertise or promise.
par un voyageur
Publié le 21 mars 2024 sur Hotels
Llegamos a hospedarnos y el bote de los papeles susios del baños estaba lleno de los anteriores huespedes
Commentaires de Gestion de l’hôtel
24 mars 2024 par Ricardo, Gestion de l’hôtel
Estimado sergio,Lamentamos profundamente que haya encontrado una situación de limpieza a su llegada, ya que el contenedor de basura contenía artículos personales de huéspedes anteriores. Esto es completamente inaceptable y no está a la altura de nuestros estándares.Tenga en cuenta que tomamos medidas inmediatas para abordar este problema y garantizar que nunca vuelva a suceder. Le garantizo que tenemos un estricto protocol o de limpieza y volveremos a revisar y a capacitar a nuestro personal y analizar cómo fallamos para así garantizar que todas las áreas, incluido el baño, se limpien y desinfecten minuciosamente entre huéspedes.Nos gustaría ofrecerle una estancia gratuita o un descuento en su próxima visita como gesto de buena voluntad. Háganos saber cómo podemos hacer las cosas bien. Su satisfacción y comodidad son nuestra máxima prioridad.Gracias por informarnos sobre esto y esperamos darle la bienvenida nuevamente pronto.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Ricardo, Gestion de l’hôtel
Andrey, thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had an exceptional experience with us and appreciate your kind words. Our team works hard to ensure that every guest feels welcome and has a memorable stay. We're delighted to know that we exceeded your expectations. Thank you for choosing to stay with us, and we can't wait to welcome you back again soon!
par un voyageur
Publié le 7 févr. 2024 sur Expedia
Its a womderful place to stay, nice architecture and attentive suff. A nice supermarket is just two blocks. Very quite and 5 min from the Walled city by car. Excellent cloth cleaning Service at request all at a very convenient price.
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Ricardo, Gestion de l’hôtel
Thank Emmanuel, for taking the time to share your review! We are thrilled to hear that you enjoyed your stay with us and appreciated the architecture, the attentive staff, and the convenient location. We're also glad that you found the nearby supermarket and laundry service to be helpful amenities. Our goal is to provide a comfortable and convenient experience for our guests, and we're delighted to hear that we met or exceeded your expectations. We hope to welcome you back again soon!
par un voyageur
Publié le 21 janv. 2024 sur Expedia
This property is a great value. We had a very comfort bed and the ac felt great. Wendi was very friendly, professional and took good care of us. Check in was very smooth. Thank you!
Commentaires de Gestion de l’hôtel
26 janv. 2024 par Ricardo, Gestion de l’hôtel
Hi Ammiel, thank you for choosing Mansion Bahia Manga for your stay in Cartagena, and we appreciate your review, hope to see you next time you come to Cartagena.
par un voyageur
Publié le 12 janv. 2024 sur Expedia
The staff Wendy and Camilo were wonderful, very helpful friendly. I liked the big patio where to meet other guests and learn about their experiences. Kitchen was good. Rooms were ok, simple but big with private bathrooms.
Commentaires de Gestion de l’hôtel
26 janv. 2024 par Ricardo, Gestion de l’hôtel
Hola María, thank you for staying with us it was great to meet a person like you very active and playful, you are welcome always see you next time.
par un voyageur
Publié le 9 janv. 2024 sur Hotels
El host muy atento, las habitaciones estaban muy bien y la ubicación al ser en Manga estaba perfecta.
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Ricardo, Gestion de l’hôtel
Gracias Mateo, fue un placer tenerte en nuestra Mansión, nos alegra que tuviste un buen tiempo durante tu estadía con nosotros. Siempre serán bienvenidos, que nos volvamos a ver pronto.
par un voyageur
Publié le 30 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
1 janv. 2024 par Ricardo, Gestion de l’hôtel
Hola Gracias por hospedarte en Mansion Bahia Manga y gracias también por tomar el tiempo para darnos esta calificación, te lo agradecemos
par un voyageur
Publié le 5 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
1 janv. 2024 par Ricardo, Gestion de l’hôtel
Hola Lindy, gracias por hospedarte con nosotros y por ser un excelente huésped, siempre serás bienvenida.
