Note fondée sur 358 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,7 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Good resort with disappointing catering
Publié le 11 mai 2024 sur HotelsNice Hotel with full amenities beautiful rooms, beaches and pools.
However, the food in the restaurants (Calablanca and Bahia) is disappointing (Hot beetroot with Burrata, Ceviche, Pizza and Cannelloni way too salty and greasy) and prices exaggerated (16€ for 3 tempura…)
Staff is overall very welcoming at the exception of the “pool guard” at the upper swimming pool who was particularly disrespectful and aggressive.
Commentaires de Gestion de l’hôtel
27 mai 2024 par Criseyra Long Guest Experience Attendance, Gestion de l’hôtel
Bonjour dear Mme. Victoria, Thank you for taking the time to share your experience at Sofitel Barú Calablanca. We are pleased to hear that you enjoyed our facilities, rooms, beaches, and pools.We sincerely regret that the culinary experience at our Calablanca and Bahia restaurants did not meet your expectations. We appreciate your detailed feedback regarding the dishes and prices, which will be reviewed with our culinary team to improve the quality of our services.Additionally, we apologize for the behavior of the staff member at the upper swimming pool. This is not the level of service we strive to provide, please take one more sincereness apologies for this. We look forward to welcoming you in the not-too-distant future to continue creating memorable moments.Sincerely,
par un voyageur
Publié le 16 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 avr. 2024 par Paula Garcés- Guest Service Attendance., Gestion de l’hôtel
Dear M/Mme. Widade,We deeply appreciate the rating you have given us.We look forward to welcoming you back in the near future to continue creating unforgettable memories.Warm regards,
par un voyageur
Publié le 29 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2023 par Criseyra Long- Guest Experience Attendance., Gestion de l’hôtel
Dear Christophe, We really appreciate and value your rating very much, we look forward to your next opportunity to continue exceeding your expectations and creating memorable memories over time.
par un voyageur
Publié le 24 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2023 par Criseyra Long Guest Experience Attendance., Gestion de l’hôtel
Dear Mme. Monica, We appreciate and value your rating very much, we look forward to your next opportunity to continue exceeding your expectations, creating memorable memories in time.Yours sincerely,
par un voyageur de St GRATIEN
Publié le 14 mars 2023 sur Expedia
Magnifique endroit pour se recharger le mental et le corps et les saveurs originales oubliées des fruits.
Les restaurants sont parfaits que ce soit en breakfast ou en soirée et le foodtruck de plage
Le chef et Alexandre d’une disponibilité continuelle ainsi que Stéphanie public relation qui vous organise tout envie
Merci à cette endroit et ceux qui le sublime
Commentaires de Gestion de l’hôtel
30 mars 2023 par Heyder Baldiris Guest Relations Manager, Gestion de l’hôtel
Dear Antoine.We would like to thank you for sharing your impressions about your visit to the Sofitel Baru Calablanca. It is a real pleasure for me to read that your experience was memorable and that we surpassed your expectations. I will share your comments with the whole team especially with Stephania and our chef and I am sure that it will be a motivation for him and the rest of the team to continue working with charm and improving the quality of our services. We appreciate your review and we hope to welcome you back soon in the sunny Baru island. Heyder Baldiris Guest Relations Manager
par un voyageur
Outstanding team in a new and luxurious place
Publié le 13 mars 2023 sur HotelsExceptional stay at Sofitel Barú Calablanca: top-notch infrastructure (rooms, restaurants, gym, pools and beach).
Sofitel Barú Calablanca has also a great team to make your stay unforgettable. Special thanks to Eduardo @ restaurant Humo and to the extraordinary Ernesto Barrios for their outstanding professionalism. Definitely a place I will return to and that I can only recommend.
Commentaires de Gestion de l’hôtel
30 mars 2023 par Heyder Baldiris Guest Relations Manager, Gestion de l’hôtel
Dear Jerome.We would like to thank you for sharing your impressions about your visit to the Sofitel Baru Calablanca . It is a real pleasure for me to read that your experience was memorable and that we surpassed your expectations. I will share your comments with Ernesto and Eduardo and I am sure that it will be a motivation for him and the rest of the team to continue working with charm and improving the quality of our services. We appreciate your review and we hope to welcome you back soon in the sunny Cartagena. Heyder Baldiris Guest Relations Manager
par un voyageur
Publié le 12 mars 2023 sur Expedia
Amazing- one of the best place I’ve been
Commentaires de Gestion de l’hôtel
30 mars 2023 par Heyder Baldiris Guest Relations Manager, Gestion de l’hôtel
Dear Lorenzo.Thank you very much for your comments after you recent stay with us. We appreciate your impressions and we hope you come back soon to Cartagena and you visit us again. Sincerely,Heyder BaldirisGuest Relations Manager
par un voyageur
L’hôtel a été aux petits soins avec nous.
Publié le 4 sept. 2022 sur HotelsL’hôtel a été aux petits soins avec nous.
Commentaires de Gestion de l’hôtel
1 oct. 2022 par Heyder Baldiris Guest Relations Manager, Gestion de l’hôtel
Dear Alexis.We really appreciate your comments about your stay at Sofitel Baru Calablanca, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our Tropical property. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations.Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future.Heyder BaldirisGuest Relations Manager
par un voyageur
Publié le 21 août 2024 sur Expedia
I have been to many hotels this is my top one ! It’s only about 3 years old super modern fantastic views and the staff is amazing !!! My only complaint is they should have no scales in bathroom that’s the only thing that ruined my trip knowing how much weight I gained lol
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Paula Garcés Guest Experience Attendance, Gestion de l’hôtel
Dear Catarina,Thank you for sharing such wonderful feedback about your recent stay with us. We are thrilled to hear that our hotel ranks as your top choice and that you enjoyed the modern design, fantastic views, and the exceptional service provided by our staff.We appreciate your feedback regarding the bathroom scales. We understand that this may have impacted your experience, and we will certainly consider your suggestion as we continuously strive to enhance our guests’ comfort and satisfaction.We hope to have the pleasure of welcoming you back soon for another memorable stay.Sincerely,
par un voyageur
Publié le 21 août 2024 sur Expedia
Fantastic Hotel. Great Facility and outstanding service. A bit far off from Cartagena and road to Hotel very bumpy as it is not paved. Believe Biat transfer is best option but need to be expanded. Overall fantastic stay!
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Paula Garcés Guest Experience Attendance, Gestion de l’hôtel
Dear Arndt,Thank you very much for your kind words and valuable feedback. We are delighted to hear that you enjoyed our facilities and the service provided. We apologize for the inconvenience caused by the access road, and we understand that the distance and road conditions might have been challenging.We appreciate your suggestion regarding the transportation service, and we are always looking for ways to enhance our guests' experiences.We look forward to the pleasure of welcoming you back in the future and offering you an even more enjoyable stay.Sincerely,
