2/10 – Terrible
Christopher
16 août 2024
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Not satisfied at all. I booked a room here for a total of one night. Upon my check out date, I returned to my vehicle the next morning to charge my phone. Unbeknownst to me, the cleaning staff entered my room before the check out time at 11am and proceeded to clean my room. I returned to my room and noticed by sheets and comforter has been removed from the bed I occupied and someone had touched my food and placed it in another location. I opened the small refrigerator and noticed items were missing that I purchased the night prior. While checking out, I asked the front desk attendant what was the proper protocol for the cleaning after noticing the room is still occupied. He stated the staff does not enter the room until 11am. The hotel manager appears, and states her staff wouldn’t do/steal anything out the patrons room. I asked for her to review the cameras..her staff did in fact enter in my room. She stated the staff should have not entered, but I know they didn’t take anything from your room…how? I’m not blaming your staff, but make it make sense. I didn’t take my own belongings out of my room and you are touching my food!! Her overall attitude was very unprofessional during the conversation. Will NOT BOOK AGAIN HERE.
Christopher
Séjour de 1 nuit en août 2024