Ratings based on 921 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 25, 2024 on Expedia
Room was musty and smelled bad. Found mold! Got moved to a room where the bathroom door didn’t close. Daughter found moldy bagel in breakfast offering - gross! Front desk clerk seemed more interested in his cell phone than getting things right.
Comment from Hotel Management
Aug. 26, 2024 by Zach, Hotel Management
I am very sorry to hear about all the issues you had during your stay with us. I am looking into all of the above issues to make sure my team is more aware and vigilant so that these things do not happen again in the future. I will also be sitting down with my front desk employees and speaking to them about their cell phone usage. I do hope that you give us another chance in the future.
by A traveller
Posted Aug. 22, 2024 on Expedia
Old and dated furniture, bedding and towels. Carpeting had rips and very dirty/unsanitary. Elevator very dirty. Could smell cigarette smoke on the floors.
Comment from Hotel Management
Aug. 23, 2024 by Zach, Hotel Management
Thank you for the review. We have spoken with our front desk team as well as housekeeping to fix the issues that you had during your stay.
by A traveller
Posted Aug. 22, 2024 on Expedia
Cartersville is a great town. This property needs some serious upgrades and to be better cleaned in the lobby, elevator and common areas. The furniture, bedding and towels are all old, dingy and cheap quality.
Comment from Hotel Management
Aug. 23, 2024 by Zach, Hotel Management
Thank you for the review. We are sorry to hear you had a bad experience while with us. I have brought these issues up with our front desk employees to make sure they being more aware of cleaning the common areas. We will be doing a complete renovation of the hotel beginning in Oct and fixing the bedding, towels, and furniture.
by A traveller
Coming back to Microtel
Posted Aug. 21, 2024 on HotelsLoved the Front desk, young lady by the name of Kiera she helped me with my room and anything I needed helped with. Definitely coming back!
Comment from Hotel Management
Aug. 23, 2024 by Zach, Hotel Management
Thank you for the review. We are glad to hear you had a great stay with us.
by A traveller
Posted Aug. 18, 2024 on Hotels
The accommodations listed for the reservation was not met as listed no microwave in the room there was no fridge in the room there was no phone in the room the access to internet was denied because it would not let you connect to it linen in bathroom wasn’t fully stocked or toiletries and it stated the tv in the room was 32 in is was definitely not ac smelled like mildew the staff did let you be we were not bothered at all except for housing knocking to clean up which was no issue but I tell you I’ve paid less money for better accommodations for the price definitely would not book here again
Comment from Hotel Management
Aug. 19, 2024 by Zach, Hotel Management
We are sorry to hear you had a less than stellar stay with us. We are going to be undergoing a complete renovation of the hotel starting in October and taking care of all the issues mentioned. We do hope that you give us another chance once they are complete.
by A traveller
Posted Aug. 16, 2024 on Hotels
We was 3, just 2 towels, no wi fii
Comment from Hotel Management
Aug. 19, 2024 by Zach, Hotel Management
Sorry you had less than stellar stay with us. We are aware of the wifi issue and are taking steps to make sure we update it. We are going to be undergoing renovations starting in Oct. We hope that you give us another chance once they are complete.
by A traveller from Greensburg
Posted Aug. 9, 2024 on Expedia
Rooms was not clean, carpets dirt, bathroom floors with hair, no refrigerator, no microwave, personal very friendly, but cleaning service 👎
Comment from Hotel Management
Aug. 9, 2024 by Zach, Hotel Management
We are very sorry to hear that you were disappointed with your stay at the Microtel. Our goal is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that our hospitality and attention did not meet the expectations set by the Wyndham brand. We take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We will be undergoing a complete renovation of the hotel beginning in October. We will be fixing all of these issues and more. We hope that you give us another chance once we have completed the renovations.
by A traveller
Posted Aug. 8, 2024 on Expedia
Very low budget no WiFi no refrigerator no microwave! Very loud. Will never book again
Comment from Hotel Management
Aug. 9, 2024 by Zach, Hotel Management
We are very sorry to hear that you were disappointed with your stay at the Microtel. Our goal is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that our hospitality and attention did not meet the expectations set by the Wyndham brand. We take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We will be undergoing a complete renovation of the hotel beginning in October. We will be fixing all of these issues and more. We hope that you give us another chance once we have completed the renovations.
by A traveller
Posted Aug. 5, 2024 on Expedia
Comment from Hotel Management
Aug. 8, 2024 by Zach, Hotel Management
We are very sorry to hear that you were disappointed with your stay at the Microtel. Our goal is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that our hospitality and attention did not meet the expectations set by the Wyndham brand. We take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We hope that you will give us another chance in the future.
by A traveller
Posted Jul. 31, 2024 on Hotels
Bed was horrible, pillows were flat, shower felt and sounded like you were going to fall through it.
Comment from Hotel Management
Aug. 1, 2024 by Zach, Hotel Management
Thank you for the review. We are sad to hear you had a less than excellent stay with us. We are going to be doing a complete renovation on the hotel starting in October. We are going to be improving our beds and pillows and fixing the issues that you mentioned about the shower. We hope that you give us another chance once our renovations are complete.
