Note fondée sur 250 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024 sur Hotels
The Hotels.com listing is completely inaccurate. This is a rundown hotel infested with cockroaches. Pictures are completely photoshopped.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Ramesh B, Gestion de l’hôtel
Dear Bruce,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I agree we need upliftment and we have started the renovations. It was moving fine but our hotel stays pretty busy up until now so hard to resume work we left. I am confident it will resume sooner and will make it a better looking place. Honestly, none of the photos are manipulated. Those photos were taken when this hotel reopened in 2018 so we will update them as soon as our renovations are finished. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Ramesh B, Gestion de l’hôtel
Dear Jeff,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Ramesh B, Gestion de l’hôtel
Dear Cody,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Ramesh B, Gestion de l’hôtel
Dear Jessie,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am sorry to hear that your stay was less than the complete satisfaction. I hope that you will give us another chance in future to provide you with a superior experience. Sincerely,
par un voyageur de Sherman Oaks
Publié le 29 juill. 2024 sur Expedia
This is a motel and a very dirty one. Beware roaches and leaky rooms. Look under the bed at your own peril.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Ramesh B, Gestion de l’hôtel
Dear Rick,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Older place that shows. Remodeled, but still leaves a little to be desired
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Ramesh B, Gestion de l’hôtel
Dear Jeremy,Thanks for choosing to stay with us. I agree about hotel remodeling and we haven't complete it yet. We stay pretty busy and just difficult to organize it at the moment. We will soon resume our renovations soon to complete it. Once again, I apologize for inconvenience caused and hoping to se you in future.Sincerely,
par un voyageur
Publié le 16 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Ramesh B, Gestion de l’hôtel
Dear Niabi,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. I would like to apologize for failing to exceed your expectations. I agree we badly need renovation and it's on the process. We stay pretty busy and taking time to complete renovations. I was notified your reservation was missing from the system and it happens when interfacing do not communicate. I apologize for inconvenience caused during your stay.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us. I understand you have made up your mind but in future if you give us a chance then please call us and find out if renovations are complete yet. If it is still incomplete then it wouldn't make any sense to stay again.We hope for an opportunity to properly host you in the future.Sincerely,
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Roaches in room, dirty, door wouldn’t open and had to be moved to another room. I have photos if you would like to see them. Expedia needs to remove this business from your site.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Ramesh B, Gestion de l’hôtel
Dear George,We appreciate your business with us, and sorry we dropped the ball down. It is the nature and being an exterior hotel we do encounter issues like that which is why I have pest services every 2 weeks. It would be nice for us and many other businesses if county/city does something too alongside. I know we are not the best looking hotel until renovations are complete. I apologize for unsatisfactory stay and hope you will consider staying with us again in future. If not then we completely understand your choice. Thank you either way.
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Ramesh B, Gestion de l’hôtel
Dear Monica,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,
par un voyageur
Never again.
Publié le 13 juill. 2024 sur HotelsBreakfast was late and unavailable to me. The first day the room was not made up or cleaned. Second day same. Reported to the desk clerk who argued saying you had to request it. No notice in the room. The front desk and check-out clerk today said they weren't required to clean rooms. The property is seriously run down. Rust is apparent at front of the air conditioner. The deadbolt did not work Called maintenance to fix the TV Bathroom was filthy. Desk clerk said the cleanliness was to the standard of Quality Inn Management. No night clerk to check people in so they put up no vacancy sign at night. The hotel was only partially full. The laundry room for guests had out-of-order signs on each one. Owner's Hummer was parked under the canopy so you couldn't pull in.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Ramesh B, Gestion de l’hôtel
Dear Barbara,Thank you for choosing to stay with us, and sorry to hear about your experiences. I will share with my desk associates to make sure they tell every guests who comes to stay for multiple nights. We do have a sign upfront at the desk. I am sorry if you guys missed it. I will have maintenance technician look at the issues and take care of them right away. I really hate to say this but we have been full almost everyday including days you stayed here. My understanding is that front desk put those signs at night time when we have absolutely no availability. It's pretty slow at night time so auditor tends to sit in my office. I personally apologize I parked my car upfront. I have a roof leaking in my vehicle so I am parking upfront under the shade but I make sure there is enough room for any other vehicle to pass through easily. This is the first time I was told and I am sorry if I caused an inconvenience. I understand you have made your decision to stay elsewhere. I would still request another chance in future if not we understand. I appreciate you gave us your business and we dropped the ball down. Sincerely,
