Note fondée sur 402 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 oct. 2024 sur Hotels
I was giving my first room smelled and I pulled the covers back and found bugs in it then I was giving a second room a little better a little cleaner just not the quality I expected oh and all box springs looked like the belong in a homeless shelter.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Jim, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Caryville. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was unsatisfactory due to the insects you reported, the odor in the room and the other listed concerns. We value your business and would like to assure you that this is not a reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for sharing your 10/10 rating with us, Rex. Our staff at the Red Roof Inn Caryville was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Front desk staff was great. Room was clean and comfortable. An awful amount of street noise though.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for sharing your feedback with us, Lee. The team at the Red Roof Inn Caryville was pleased to know that you were fond of our great front desk staff and our clean rooms. However, you made mention of the street noise hindering your stay. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with more future stays.Regards,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 17 sept. 2024 sur Hotels
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
I appreciate the time that you took to share your sentiments with us, Landon. Our team at the Red Roof Inn Caryville appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 19 août 2024 sur Expedia
First room had bedbugs, staff was nice and the second room was clean and bug free.
Commentaires de Gestion de l’hôtel
22 août 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Brandon, Thank you for taking the time to tell us about your experience at the Red Roof Inn Caryville. I am sorry to hear about the insects you reported in the first room. Nevertheless, I am glad to hear that you were given a pest free room and how nice our staff were. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Jerry, The staff at the Red Roof Inn Caryville and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 12 août 2024 sur Expedia
The room was smelling cigarettes. I have bed-bug bites all over my body. I had two beds in room, I couldn't slept all night because of constant bites and scratching.
Gladly my towels were changed daily and room was made daily so that was good. But then there was note on the table that asked to leave tip for the person taking care of room everyday. I would have left a tip even without that note, but for someone who had to go to college all weekend, dealing with long assignments only coming back to sleep on a bed-bug infested bed, I choose not to leave the tip. Sorry "James".
Commentaires de Gestion de l’hôtel
13 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Priyank,Thank you for choosing to stay with us here at our RED ROOF INN CARYVILLE. You indicated that the regular changing of the towels and the servicing of your room. However, the issue that you reported regarding bugs in the room are unsettling to hear. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This is not the standard that Red Roof upholds for our hotel. Your concerns will be escalated in order to have them addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 5 août 2024 sur Expedia
Absolutely disgusting room and terrible staff! Hopefully I can post pictures.
Commentaires de Gestion de l’hôtel
6 août 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Kevin,Thank you for taking the time to tell us about your experience at the RED ROOF INN CARYVILLE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you had with our staff and the room not being to your liking. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Quick overnight stay
Publié le 19 juill. 2024 sur HotelsIt was a quick overnighter, getting in around midnight. Service was very friendly and forewarned us about the construction that was going on in the front portion of the inn so she put us in the back section!! Very satisfied with the appearance, stay, and service
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to write about experience at the RED ROOF INN CARYVILLE. Deborah, it is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our friendly front desk staff, you were very satisfied with your stay, and the other kind remarks mentioned. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Deborah, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
