Note fondée sur 764 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 oct. 2024 par KEN, Gestion de l’hôtel
Hello Amber, Thank you for taking the time to provide us with some feedback. We truly appreciate hearing how nice of a stay you have. Thank you for staying with us.
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Needed a step stool to get into bed, none was provided?????
While wating TV, it did a "reset" in the middle of progam I was watching?????
After checking ID at check-in (I'm 76 yo) was given 2nd floor room, there's no elevator? I'm single, had to totel bags to 2nd floor.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par KEN, Gestion de l’hôtel
Thank you for your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We understand the importance of accessibility, and we regret that a step stool was not available for you.Additionally, we are sorry to hear about the TV resetting and the challenges you faced with your room assignment. We strive to make our guests’ experiences as comfortable as possible, and we appreciate your input, which will help us improve.If there's anything we can do to make it right or if you have any further concerns, please feel free to reach out. We hope to have the opportunity to serve you better in the future.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Majority of the staff was very friendly and helpful...but when i first arrived to check-in the lady at the front desk wasnt super polite and she charged for someone elses room which i already reserved my room through expedia..thank goodness i caught it on bank statement before i checked out of facility..woman at desk that i brought this to her attention she was very kind and had great customer service and she reversed the extra charge on card
Commentaires de Gestion de l’hôtel
25 sept. 2024 par KEN, Gestion de l’hôtel
Dear DennisThank you for sharing your experience with us, and I truly appreciate your feedback. It’s wonderful to hear that the majority of our staff provided friendly and helpful service during your stay. However, I apologize for the initial inconvenience you faced during check-in. Rest assured, we take such incidents seriously, and I’m glad you caught the error on your bank statement before checking out.I’m pleased that the second staff member handled the situation well and promptly reversed the extra charge. Excellent customer service is our priority, and I’m grateful that she addressed the issue with kindness.We value your patronage, and I hope you’ll consider staying with us again in the future. If there’s anything else we can do to enhance your experience, please don’t hesitate to let us know.
par un voyageur
Avoid this place!
Publié le 13 sept. 2024 sur HotelsWhen we opened our king bed room the lights were on and the covers and pillows were messed up as if someone had been laying on the bed. They gave us a new room but it had 2 queen beds. They were doing construction downstairs and the chemical smell was terrible. We were told that they were putting all guests on the second floor to avoid the smell and that the construction would be limited to the downstairs. On our 3rd and last night we got back to the room at 10:30pm and they had moved the construction upstairs and in the room right next to ours. They were still working with loud fans at 10:30 at night. All of the workers had on protective breathing masks because the smell was so toxic and yet the guests were expected to stay there. They only stopped working when we forced the issue.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par KEN, Gestion de l’hôtel
Dear Brian,Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience caused by the ongoing construction at our property. We understand that noise and paint smells can disrupt your experience, and we appreciate your patience during this process.Rest assured, we are actively addressing these issues to minimize any further impact on our guests. Your comfort is our priority, and we hope you’ll consider staying with us again once the improvements are complete.Thank you for your understanding, and we look forward to providing you with a better experience in the future.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 sept. 2024 par KEN, Gestion de l’hôtel
We apologize for any inconvenience you may have experienced. Your feedback is invaluable to us! Could you please take a moment to share what we can improve upon? We’re committed to making your next experience even better. Thank you!
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par KEN, Gestion de l’hôtel
Thank you for your review! We appreciate your feedback, and we sincerely hope to welcome you back again soon.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 sept. 2024 par KEN, Gestion de l’hôtel
Thank you for your review! We appreciate your feedback, and we sincerely hope to welcome you back again soon.
par un voyageur
Publié le 31 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 sept. 2024 par KEN, Gestion de l’hôtel
Thank you for taking the time to complete a review regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par KEN, Gestion de l’hôtel
Hello Raquel, Thank you for taking the time to provide us with some feedback. We truly appreciate hearing how nice of a stay you have. Thank you for staying with us.
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par KEN, Gestion de l’hôtel
Hello Jay, Thank you for taking the time to provide us with some feedback. We truly appreciate hearing how nice of a stay you have. Thank you for staying with us.
