Note fondée sur 958 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,2 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Toulon
Hôtel moyen.
Publié le 18 sept. 2018 sur ExpediaEn arrivant l'employée voulait nous refaire payer la chambre alors qu'on l'avait déjà payé a Expédia le jour de la réservation. Il a fallu parlementer pendant 3/4 d'heure pour avoir gain de cause. Sinon chambre petite mais propre et silencieuse. Dommage que cette chaine d'hôtel fasse payer la wifi et qu'il n'y ai pas de frigo.
Commentaires de Gestion de l’hôtel
25 sept. 2018 par kp, Gestion de l’hôtel
Thanks for your feed back, We apologize for any inconvenience you may have experienced, we strive to give our guest a great stay
par un voyageur
Publié le 9 sept. 2024 sur Expedia
The room was very stagnant. Room was filled with flies.
Bed was dirty, pillows were bare.
We ended up leaving at 10pm and driving home.
par un voyageur
Publié le 22 août 2024 sur Hotels
I had either blood or chocolate on my pillow case and you can feel every spring in the bed
Commentaires de Gestion de l’hôtel
29 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Felicia,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Thank you for your feedback. We regret that your experience fell short of your expectations. Your satisfaction is important to us, and we would love to learn more about your stay to ensure we can improve. Please do not hesitate to contact us with any further comments or concerns.
par un voyageur
Publié le 18 août 2024 sur Hotels
Didn’t end up staying. Staff was very unfriendly. Didn’t have our reservation.
Commentaires de Gestion de l’hôtel
22 août 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Jennifer, We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Your concerns are of utmost importance to us, and we are fully dedicated to addressing them in a timely manner. To gain a better understanding of the specific issues you encountered, we kindly request that you reach out to us. Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them.Kaur J. #team6
par un voyageur
Publié le 17 août 2024 sur Expedia
Nice staff. Rooms updated and very nice considering the price
Commentaires de Gestion de l’hôtel
23 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Darryl, We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon. Natalie#Team6
par un voyageur
Publié le 10 août 2024 sur Expedia
Good place for a cheap stay you get what you pay for
Commentaires de Gestion de l’hôtel
13 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hey friend, thanks for taking time to share your review. We appreciate your support. Natalie #Team6
par un voyageur
Publié le 1 août 2024 sur Expedia
Was nice
Commentaires de Gestion de l’hôtel
8 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Spencer, Thank you for the excellent review! We hope to see you soon. Natalie #Team6
par un voyageur
Publié le 28 juill. 2024 sur Expedia
That’s the thing I never stayed there & theses people swiped my card anyway!! Now I’m fighting to get my money back
Commentaires de Gestion de l’hôtel
5 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Marguerita, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Natalie #Team6
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Checked into hotel and checked out after trying three different rooms.
Room one sink and tub unclean, black smudge in both and bed had multiple hairs on blanket and pillow and yellow stains.
Room two dead bolt did not latch.
Room three air conditioner did not work
Front desk worker was accommodating to room changes.
After contacting customer service with the above information a “ general apology “ email was received. No options given just a pre written email. I responded saying that was insufficient and that I have not received my refund. Per checking my refund receipt the refund was sent to a master card ending in 5008 , I have a Visa card . It was also for the wrong amount … sent another email to customer service
Commentaires de Gestion de l’hôtel
5 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Fawn, We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Your concerns are of utmost importance to us, and we are fully dedicated to addressing them in a timely manner. To gain a better understanding of the specific issues you encountered, we kindly request that you reach out to us. Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them. Natalie #team6
