Note fondée sur 915 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 août 2024 sur Expedia
Tv didn’t work and no soap
Commentaires de Gestion de l’hôtel
12 août 2024 par Nazy, Gestion de l’hôtel
Thank you for taking time to let us know about your recent stay. We have shared your comments with the management team in order to improve as we go forward.
par un voyageur
Publié le 6 août 2024 sur Hotels
The pool is super fun! Our room toilet and the toilets we used in the lobby area were not so clean. We informed the front desk and they said they would notify housekeeping.
Commentaires de Gestion de l’hôtel
6 août 2024 par Nazy, Gestion de l’hôtel
Thank you for taking time to comment on your stay. Our housekeeping supervisor has been notified and is addressing your comments.
par un voyageur
Great pool with mini-waterpark for young kids
Publié le 2 août 2024 sur HotelsThe kids loved the little waterpark (a couple small slides and a balance float toy) additions to the pool. The hotel was beautiful and the breakfast a great way to start the day.
Commentaires de Gestion de l’hôtel
2 août 2024 par Nazy, Gestion de l’hôtel
We're so glad your children loved the pool area. Petey, our floating alligator, is a big hit with kids of all ages! Please come back to the Ramkota the next time your travels bring you to Casper!
par un voyageur
Publié le 1 août 2024 sur Expedia
Good, clean reasonable.
Commentaires de Gestion de l’hôtel
1 août 2024 par Nazy, Gestion de l’hôtel
Thank you for taking time to rate your stay. Please come back and see us the next time your travels bring you to Casper!
par un voyageur
Booked a room that was not available
Publié le 31 juill. 2024 sur HotelsThe hotel was great. I loved the cowboy theme. Unfortunately, Hotels.com allowed me to book a suite that wasn’t actually available. The front desk told me that they do this often. So we were put in a smaller room and given a rollaway bed to make up for it.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Nazy, Gestion de l’hôtel
We are sorry that there was confusion with Hotels.com. We will work to make sure this gets rectified for future guests. If you are on your way back through, please contact the general manager and we will provide a complimentary upgrade.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Nazy, Gestion de l’hôtel
Thank you for taking time to rate your recent stay. We appreciated the opportunity to host you!
par un voyageur
One night at the Ramokta
Publié le 28 juill. 2024 sur HotelsThe staff was courteous. The door to the outside entrance of the rooms was jammed and I had force my way in. There was no locking mechanism on the door. (Security). The room was clean but is ageing. The breakfast was very good.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Makayla DeWitt, Gestion de l’hôtel
Thank you, I will have maintenance work on all of the exterior doors to ensure it is fixed. We hope to see you again soon.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
The man who checked me in was unprofessional. He seemed stressed out and unfriendly. He spoke very quietly and when I told him I was hard of hearing, he said "if I'm not quiet, I'm yelling". I told him I had reserved a room with two beds, poolside. First, he pulled up the wrong reservation and said, did you reserve a king. I said "no, I reserved two queen size beds, poolside". He told me they had no more poolside rooms available. I said "well, that is what I reserved". He replied by telling me they have a lot of different people making reservations, and that it is first come, first serve. Huh? Then what is the point of making a reservation?
We took a room that was available on the second floor. It looked moderately clean, although it was apparent that the floor had not been vacuumed around the edge of the beds and walls and the bathroom could use a deep clean. We stayed for two nights, and we had booked rooms there specifically because the pool looked family friendly and we were looking forward to swimming. When we got there, it was packed. The basketball hoop shown in the pictures online was nowhere to be seen and it was less than 4' deep at it's deepest. The second night we, we thought we would at least sit in the hot tub for a little while before going to bed, only to find some group of teenagers had taken over the entire pool area. They were very rough, climbing up over the second story balcony and they did not leave the hot tub until well after the pool closed.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Nazy, Gestion de l’hôtel
We want to apologize that your stay didn't exceed expectations and let you know our management team has reviewed your comments in order to improve. The gentleman who you refer to in your critique is no longer with the hotel.
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Makayla DeWitt, Gestion de l’hôtel
Thank you, we hope to see you again soon.
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Makayla DeWitt, Gestion de l’hôtel
Thank you, we hope to see you again soon.
