Note fondée sur 913 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,4 Propreté de la chambre
3,0 Service et personnel
2,6 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2024 sur Expedia
This place needs work. experienced alot of roaches and other bugs. the microwave was rusted out from inside and the sink was clogged. The bed is way past its due date, springs completely out of shape, sheets and pillows were dirty with very old stains.
Commentaires de Gestion de l’hôtel
28 août 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Milton,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. I was saddened to read that your stay fell short of your expectations due to the insects you reported the upkeep of the room wasn't to your standard and the room was unclean. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 23 août 2024 sur Hotels
The room had leaking water underneath the kitchenette sink and roaches crawling around. We tried to change rooms but I was told there were none available. The AC hardly worked. They took care of the water leak the next day and refunded me 2 days stay for the roaches.
Commentaires de Gestion de l’hôtel
26 août 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Hello Valued Guest, We appreciate your participation in or guest survey after your stay at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. It was good to read you were refunded for the leakage and the insects you indicated You also pointed out the AC hardly worked. At Red Roof, we work alongside trained professionals who treat the property for pest related issues conforming with industry standards. We want you to have confidence in our ability to prevent similar problems in the future. Please note that we valued you as our guest very much and appreciated your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
par un voyageur
Publié le 22 août 2024 sur Expedia
The room was dingy, old and warn out. The bathroom sink did not drain well and its door did not close. The floor was dirty. It was very noisey. Very loud voices were heard outside our door during the early hours of the morning. It felt unsafe. We booked 2 nights and we checked out early the next morning. We did not get a refund for the second night.
Commentaires de Gestion de l’hôtel
25 août 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Diana,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. I am sorry that your experience did not meet your expectations. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the upkeep of the room and the bathroom wasn't to your standard, you had a loud noise encounter the floor was unclean along with the other issues mentioned. Management has been made aware of your concern in an effort to have them addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. I do hope that you will return to our hotel, or any of our other brand locations in the future. Very truly yours,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 22 août 2024 sur Expedia
It was one of the worst experiences that I've ever had in a motel it had so many cockroaches that it was disgusting we had moved the fridge out and it had a roach box for cockroaches it hadn't been changed in for God knows how long I even have pictures, the floors are never clean there was smears and smudges all over the walls, they neglected to tell me that the deposit that I paid would not be returned to my card for 3 to five business days which again was never mentioned upon checking in. They also charged me $20 late fee for leaving 20 minutes late. I would definitely never ever referral this motel to anyone and I would take it off of your recommendation list if I were you,
Commentaires de Gestion de l’hôtel
25 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear James, We are sorry to hear about your recent experience at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due to multiple encounters with pests, the cleanliness of the floors and walls, and the other highlighted concerns. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take these claims very serious and have forwarded your feedback to management in an effort to address your concerns. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 17 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Hello Anthony, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY and I appreciate your 4/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 17 août 2024 sur Expedia
Overall perfectly fine for an overnight stay, especially for the price.
No kitchen type towels or paper towels available.
Commentaires de Gestion de l’hôtel
25 août 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Amelia,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios Orlando - Casselberry. It's good to see you had a good stay and our price was affordable. Your comment regarding there being no kitchen towels or paper towels, will be taken into consideration to make changes to improve our customer experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 16 août 2024 sur Expedia
Great property to stay at!
Commentaires de Gestion de l’hôtel
17 août 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Katherine,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios Orlando - Casselberry. It's great to see the property was to your liking, resulting in a 5/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
par un voyageur de beeville
Publié le 14 août 2024 sur Expedia
Safe reliable and convenient
Commentaires de Gestion de l’hôtel
15 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to write about experience at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. Stuart, I am glad to hear that you felt safe, you found our hotel to be convenient, and the other kind remarks mentioned. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Stuart, and can't wait to see you back at Red Roof soon, where we can continue to offer you a safe stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 12 août 2024 sur Expedia
Terrible
Commentaires de Gestion de l’hôtel
13 août 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Marioscar,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that your visit was terrible. We ultimately aim for all our guests to have a positive and comfortable stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 9 août 2024 sur Expedia
It was quite nice clean and very quiet
Commentaires de Gestion de l’hôtel
10 août 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Jeremy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios Orlando - Casselberry. It's great to see your stay was nice, clean and very quiet, resulting in a 5/5 score. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to having you visit with us again in the future.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
