Ratings based on 635 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Amazing stay at Top Caleta Palace
Posted Aug. 11, 2024 on HotelsI stayed with my family at Hotel Top Caleta Palace again and is amazing with breathtaking views from rooms, pool area, Caffe.
All staff are very friendly and is a very good choice for families.
The food is excellent with good variety.
Location is perfect with lovely cala beach in front off Hotel. My kids loved to swim and see the beautiful fishes.
The Hotel is close to main street with plenty of nice shops and restaurants.
From early morning there is always staff cleaning all the facilities, pool, toilets.
Comment from Hotel Management
Aug. 17, 2024 by Concepción Vidal, Manager, Hotel Management
Dear Mireia, Thank you very much for your kind review.It is truly rewarding to know that your stay with us was remarkable and met your expectations.We are delighted that you enjoyed the panoramic views from our rooms and pool area, as well as the welcoming atmosphere provided by our staff. It's wonderful to hear that your family appreciated the various amenities catered to families, the delectable culinary options, and the prime location adjacent to the serene Cala Rovira beach. Our team prides itself on maintaining the highest standards of cleanliness and service, ensuring a comfortable and enjoyable stay for all our guests.It would be a pleasure to welcome you back. Best wishes,Concepción Vidal, Manager
by A traveller
Posted Jul. 18, 2024 on Hotels
Comment from Hotel Management
Jul. 24, 2024 by Concepción Vidal, Directora, Hotel Management
Apreciada Karen,Muchas gracias por elegir nuestro hotel para pasar estos días en Playa de Aro.Sentimos no haber podido ofrecerle, a tenor de su valoración, una experiencia 100% satisfactoria. Nos hubiera gustado conocer sus impresiones, para saber en qué puntos no hemos conseguido estar a la altura de sus expectativas.Esperamos poder recibirle de nuevo en un futuro próximo. Atentamente,Concepción Vidal, Directora
by A traveller
Posted Jul. 14, 2024 on Expedia
Comment from Hotel Management
Jul. 18, 2024 by Concepción Vidal, Directora, Hotel Management
Apreciado Luis, Muchas gracias por hacernos llegar sus impresiones de su reciente estancia en el H Top Caleta Palace.Nos alegra mucho que haya depositado su confianza en el htop Caleta Palace eligiéndonos como su hotel de confianza durante estos días que ha pasado en Playa de Aro. Confiamos en que se lleve un maravilloso recuerdo de su visita a nuestra hermosa ciudad y le agradecemos de corazón su magnífica valoración.Nos sería muy grato recibirle nuevamente si decide volver a visitar Platja d'Aro. Atentamente,Concepción Vidal, Directora
by A traveller
Posted Jul. 3, 2024 on Expedia
Nice hotel, with own entrance to the beach.
Waring at the hotel was good, good variety of food. Fresh.
Downsiides: very crowdy in restaurant and peoe lay down towels at sunbeds and show up house later. Hotel didn’t do anything about it. When tou’re too late, no sunned.
Parking was expensive.
Comment from Hotel Management
Jul. 11, 2024 by Concepción Vidal, Manager, Hotel Management
Dear Johan, Thank you for taking the time to review your stay.We are delighted that you enjoyed our exclusive beach entrance, the variety of food and the freshness of the dishes served. Our location right on Cala Rovira Beach and the efforts of our culinary team to offer a diverse and fresh buffet are aspects we take great pride in.However, we apologize for certain aspects of your stay falling short of your expectations. We understand that during high-demand periods, our restaurant can become quite lively, and we are continuously working to manage the flow to create a comfortable environment for all our guests. Regarding the sunbeds, our policy is to discourage the reservation of sunbeds with towels when they are not in use, and we regret any inconvenience this may have caused you. We acknowledge that parking fees can seem high, and we strive to provide a seamless experience, including the convenience and security of our parking facilities.Finally, we are pleased that you found the room cleanliness to your satisfaction and that the service provided by our team met your expectations. Our housekeeping staff is dedicated to maintaining a high standard of cleanliness and comfort in all our rooms. We appreciate your recognition of their efforts.We are looking forward to welcoming you again. All the best!Concepción Vidal, Manager
by A traveller
Posted Jul. 2, 2024 on Expedia
Nice hotel
Comment from Hotel Management
Jul. 11, 2024 by Concepción Vidal, Manager, Hotel Management
Dear Adam,Thank you for such a great review.We are sorry to read that your stay with us was anything less than excellent, but we truly appreciate your feedback.We hope you had the chance to experience our direct beach access during your seaside escape.We look forward to a return visit from you in the future.Best wishes,Concepción Vidal, Manager
by A traveller
Posted Jun. 24, 2024 on Expedia
I loved the hotel! Beautiful beaches, great location and room and amenities very clean! Friendly staff! I would recommend this hotel to anyone! I’ll be back soon…
Comment from Hotel Management
Jul. 1, 2024 by Concepción Vidal, Manager, Hotel Management
Dear Neide,Thank you for such a positive review.We are thrilled to hear that your stay at htop Caleta Palace was such a delightful one. We are pleased that you enjoyed the hotel's pristine beaches, the prime location, and the cleanliness of our rooms and amenities. Our team takes great pride in providing a warm and welcoming atmosphere for all our guests. Additionally, it is wonderful to know that our staff's friendliness contributed positively to your experience.Concepción Vidal, Manager
by A traveller
Posted Apr. 4, 2024 on Expedia
A fantastic experience with the accommodations and staff assistance when needed.
Comment from Hotel Management
Apr. 17, 2024 by Concepción Vidal, Manager, Hotel Management
Dear William,Thank you for this positive feedback.We're thrilled to hear about your fantastic experience, particularly with the pristine condition of your room and the attentive assistance provided by our staff. Your satisfaction with the amenities provided adds to the joy of reading such a glowing review. It is always our goal to offer a comfortable and enjoyable stay at htop Caleta Palace.We take great pride in maintaining high standards across all aspects of our hotel, and it's rewarding to know that these efforts resonate with our guests. Your kind words serve as a testament to the dedication of our team in creating memorable experiences.We hope to welcome you back in the future.Best wishes,Concepción Vidal, Manager
by A traveller
Don’t go
Posted Mar. 31, 2024 on HotelsDirty, uncorfortable, no phone not even to call the front desk, etc etc
Comment from Hotel Management
Apr. 17, 2024 by Concepción Vidal, Manager, Hotel Management
Dear Javier,Thank you for taking the time to review your stay.We are truly disheartened to hear that your stay did not meet the high standards we strive to uphold. Your comments regarding room cleanliness and comfort are particularly concerning, and while we are meticulous in our housekeeping and maintenance procedures, we regret any oversight that may have occurred.Regarding the service you received, we are saddened that it did not reflect the dedication and professionalism we aim to provide. Our front desk operates 24/7 to assist with any concerns, and we apologize if we fell short of delivering this assurance during your stay.We are also committed to maintaining our property to a standard befitting our guests and are continuously making improvements, although major renovations are not currently planned. We hope that our ongoing efforts will address any areas that did not meet your expectations.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Concepción Vidal, Manager
by A traveller
Posted Oct. 23, 2023 on Hotels
Comment from Hotel Management
Nov. 1, 2023 by Concepción Vidal, Manager, Hotel Management
Dear Guest, Thank you for this great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back. Best regards,Concepción Vidal, Manager
by A traveller
Posted Sep. 27, 2023 on Expedia
We are on a hotel hiking vacation on the Costa Brava. This leg was from Sant Feliu de Guixol and was 8 km. This hotel was a great destination after 4 hours on the Cami de Ronda(with a 1/2 time break at a beach view bar in S’Agaro). The hotel is aging but very carefully maintained. The pool bar was all we needed to a reasonably priced dinner or beer and ribs. So good and so filling. The service here is fabulous: I mentioned on checkin that it was the day after my wife’s 65th birthday and the hotel brought a mini fridge and drinks to us gratis.
Comment from Hotel Management
Oct. 4, 2023 by Concepción Vidal, Manager, Hotel Management
Dear Wade,Thank you for taking the time to share your review.We are delighted to hear that you enjoyed your hiking vacation on the Costa Brava and found our hotel to be a great destination after your journey on the Cami de Ronda. It's wonderful to know that you appreciated the pool bar and found our dinner options reasonably priced and satisfying. We are also glad that our service exceeded your expectations, especially with the surprise mini fridge and drinks for your wife's birthday celebration.We truly appreciate your kind words and positive feedback, and we will continue to maintain our hotel with care and dedication. Our team is committed to providing excellent service and ensuring that our guests have a memorable stay.We hope to welcome you back.Best wishes,Concepción Vidal, Manager
