Ratings based on 91 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 23, 2023 on Hotels
Lovely room. Beautiful evening meals. Helped us out when we mis-laid our keys.
Pool was very chilly but refreshing in the heat.
We weren’t told that restaurant was closed one evening , and they forgot our take away breakfast one day, but quickly scrambled one together.
A lovely place
by A traveller
Great location, hard beds, rough staff -notAnthony
Posted Jun. 27, 2023 on HotelsGreat location for access to Etna and wineries. Perhaps the best feature of the resort was Anthony, the desk clerk. Anthony at reception was wonderful - kind, helpful, smile on his face, and smart. Unfortunately, Sara was troublesome and made comments about our stay, that we were in two beds instead of one, even though we booked the entire room - weird. Hotel needs new beds - beds were rock-hard and furniture was tattered. We needed to put blankets underneath sheets in order to soften the beds a bit. Pool water was not clear. Food in on-location restaurant was really quite awful, but there are limited options surrounding the place. Yay to Anthony - you made the stay great.
by A traveller
Posted Oct. 4, 2019 on Hotels
by A traveller
Mixed Feelings!
Posted Sep. 23, 2019 on HotelsMixed experiences at Il Borgo - it's very reasonably priced, the pool is great, and the location is perfect (provided you have a car). However - we were really disappointed that the hotel charged us for an extra night when we had to leave the hotel a day early due to our flight time changing. Even though we had given 5 days notice, they felt unable to waive the last night, which resulted in us paying for two hotels on the same night due to a change by Ryanair.
Also be warned, if you want wrinkle free clothing, bring your own iron! They share an iron with several other properties - it took 3 days to get one!
Try also to get a room in the main house - the pictures don't seem to show the wing where most of the rooms are location. It literally hasn't been updated in 15 years or so - the carpets, curtains and bed sheets were the same in 2006/2007!!
by A traveller
Great setting, good value, good pool.
Posted Sep. 16, 2019 on HotelsIl Borgo is set in beautiful surroundings, close to Alcantara Gorge, Taormina, Etna and 90 minutes from Siracusa. It has a beautiful pool and great food in the evenings. There's also a great beach in nearby Calatabiano called San Marco.
However, the basics are sometimes lacking - it took 3 days to get an iron, the room furnishings are faded and scuffed, parking spaces for only about 8 cars so you may have to park outside on the road. Sometimes it feels as though some of the staff are dismissive of requests, but others are very helpful (Sara was great).
Overall, it is good value for money and I would recommend to stay here, but with the knowledge that it is not perfect.
by A traveller
Posted Aug. 19, 2019 on Hotels
Staff very friendly and helpful
by A traveller
Great stay
Posted Sep. 8, 2018 on HotelsBeautiful location and great staff!
by A traveller from England
Not luxury but set in a beautiful location
Posted Aug. 23, 2018 on ExpediaThe scenery surrounding Il Borgo is perfect and the resort it’s self is picturesque. The rooms are okay but a little dated and could do with a refurb. Pool is clean and well looked after. Downside is your isolated and the restaurant delivers too much fancy food when I was looking for somethng traditional & Italian. I had a car so me and the family explored some local restaurants that gave value for money traditional food. It’s just not luxury and the food and drink is over priced. The Gorge is close by and very disappointing but not as much as paying €60 each to go up to Mt Etna for 2 hours at 3000m.
by A traveller
Glad we only stayed for one night.
Posted Aug. 15, 2018 on HotelsMy husband and I were incredibly disappointed by our stay here. The marketing of the villa is well done and the photos look great -- to be fair, the main villa and surrounding grounds truly are lovely.
Unfortunately, where this villa falls short is in its customer service and room comfort. My husband and I were only staying for a single night as we had booked an excursion in the area for the following day; we we asked if we could enjoy the pool for 30-45 mins after check-out time before we headed off for our excursion we were told "No." Not a big deal, but I have never had anything like that happen to me before (and the hotel was not full at all).
The rooms are very dated in style but the truly unbearable part of the rooms are the beds -- old mattresses where you can literally feel the coils pressing through. We asked to see if the bed situation was better in a different bedroom (I am pregnant) but it was the same. Needless to say, my husband (who can sleep almost anywhere) and I did not get much sleep that night at all.
Breakfast was mediocre -- nothing special but fine. The staff is also very pushy about having guests eat at the villa's restaurant. The menu options are limited and quite pricey for the area, so it was not surprising that the restaurant was almost empty on the night we arrived.
For what it is, I would not recommend this villa and we certainly will not be returning.
by A traveller
Posted Aug. 6, 2018 on Hotels
Great resort, very friendly staff
