Note fondée sur 16 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
2,9 Service et personnel
3,8 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 juill. 2022 sur Hotels
par un voyageur
Publié le 19 juin 2022 sur Hotels
par un voyageur
Clean, comfortable accommodation
Publié le 18 juin 2022 sur HotelsWas good budget accommodation with first class accessories ie a jacuzzi.
No staff at night had to use online team who were able to fix our issues remotely.
par un voyageur
Publié le 19 mai 2022 sur Hotels
par un voyageur
Avoid
Publié le 14 avr. 2022 sur HotelsPaid extra to be able to pay at premises and cancel if my plans would change but turns out that I still had to pay in advance and my stay was non refundable!
No staff at hotel whatsoever to help with anything. I had to call them to find out what room number I'm staying at! My pillows were with feathers and I'm allergic but couldn't change since nobody was at premises to help with anything! I'm really glad that I spent only about 10hrs at that place. I will do my best to avoid this particular chain in future.
Commentaires de Gestion de l’hôtel
10 mai 2022 par Roger Lucas, Gestion de l’hôtel
Dear Krzysztof,
We deeply appreciate you giving us your time and writing your thoughts about your recent stay at Douglas Arms Hotel. We are so sorry to hear how troublesome your experience has been. Unfortunately, we have no team members available at the hotel at this time, and we understand how difficult it can make the situation for our guests. We will do our best to solve these issues and we wish to see you at any of our properties very soon, to offer you a far better experience of booking with Payman Club.
With best regards,
Roger Lucas
par un voyageur
Cheap and cheerful
Publié le 11 avr. 2022 sur HotelsFew problems checking in. Eventually got in. There were a few things we needed and I messaged and they were sorted out straight away. We were expecting a games room but were told they didn’t have one. This is featured on the advertisement. I suggest that pic is taking off. The room was standard and clean enough. Shower was great. There is a kitchen that you can use. Loads of shops to go in near by.
Commentaires de Gestion de l’hôtel
11 avr. 2022 par Roger, Gestion de l’hôtel
Dear Cheryl,
Thank you very much for giving us your thoughts on your recent stay at the Douglas Arms Hotel. We are so happy to hear how you have loved staying at the property. However, we are so sorry to hear that the check-in procedure has been quite troublesome for you. We are trying to improve it constantly and we wish to be your host again at any of our hotels very soon!
With best regards,
Roger
par un voyageur
Publié le 2 avr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
3 avr. 2022 par Roger, Gestion de l’hôtel
Dear Sean,
Thank you for giving us your time and letting us know your thoughts on your recent stay at The Douglas Arms hotel.
We are so sorry to hear how your time at the hotel has been passed. We wish to be able to host you again at any of our properties very soon, to provide you with a far better experience of booking with Payman Club.
With best regards,
Roger
par un voyageur
Publié le 19 févr. 2022 sur Hotels
Room large and comfortable enough. Bathroom still had empty containers from previous guest in shower area.
Disagree with the £50 hold on my credit card which sti hasn't been removed after 3 days - and was more than the cost of the room itself.
Self service communal kitchen area was a nice addition.
Commentaires de Gestion de l’hôtel
24 févr. 2022 par Payman Club, Gestion de l’hôtel
Dear Mark,
We greatly appreciate you giving us your time and providing this very helpful note. We are happy to hear how you have liked the room, and also the self-service kitchen of our Douglas Arms Hotel. However, we are so sorry about the situation you had found in the shower. We will do our best to make sure that would never happen again, as we wish to see you there again very soon, for an even better experience of booking with Payman Club.
With best regards,
Payman Club
par un voyageur
Publié le 7 févr. 2022 sur Hotels
Excellent service provided
Commentaires de Gestion de l’hôtel
24 févr. 2022 par Payman Club, Gestion de l’hôtel
Dear Peter,
Thanks for giving us your time and providing this thoughtful note.
We are so happy to hear about your experience at our Douglas Arms Hotel, and we wish to be your host again at any of our properties very soon.
With best regards,
Payman Club
par un voyageur
Publié le 9 sept. 2021 sur Expedia
I was never able to get the necessary check-in information to stay despite trying for three days prior.
The company behind this property is fraudulent and steals your money. It's impossible to plan a journey when the convoluted process is all done late on the day of arrival (At 6pm on the day of arrival the hotel was asking me for more things).
What ever you do, don't book this hotel. Scammers refused to refund me.
