Note fondée sur 733 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 août 2024 sur Expedia
Rooms were clean and functional. Staff was friendly. Breakfast area was clean and well staffed. Elevator sounded like it needs repair. Hall carpets need updating.
Commentaires de Gestion de l’hôtel
17 août 2024 par Gina Martin, General Manager, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We’re glad to hear that you found the rooms clean and functional, and that our staff made a positive impression. It’s also great to know that you enjoyed the breakfast area.We appreciate your comments regarding the elevator and the hall carpets. Please be assured that we are already looking into the elevator issue and planning updates for the carpets to enhance our guests' experience.Thank you again for your valuable input. We hope to have the opportunity to welcome you back and provide you with an even better stay.
par un voyageur
Publié le 9 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 août 2024 par Gina Martin, General Manager, Gestion de l’hôtel
Thank you for your feeback, we hope to see you again in the future.
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par Gina Martin, General Manager, Gestion de l’hôtel
Thank you for your feedback, we hope to see you again
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Nice free breakfast
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Gina Martin, General Manager, Gestion de l’hôtel
Thank you for your positive feedback! We're delighted to hear that you enjoyed our complimentary breakfast. It's our pleasure to offer a variety of options to start your day off right. We hope to have the opportunity to welcome you back soon!
par un voyageur
Publié le 25 juill. 2024 sur Expedia
The pool was great !! Grandsons had a blast!!
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Gina Martin, General Manager, Gestion de l’hôtel
hank you so much for your feedback! We’re thrilled to hear that you and your grandsons had a blast at the pool. It’s always great to know that our guests are enjoying their time. We look forward to welcoming you all back for more fun in the future!
par un voyageur
Publié le 23 juill. 2024 sur Expedia
The WiFi was down during our stay. There was mold in the shower and the bathroom tiles were cracked.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Gina Martin, General Manager, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We sincerely apologize for the numerous issues you encountered during your stay.We are glad to hear that you found our location convenient. However, we deeply regret that your overall experience was far from satisfactory.We are very sorry to hear about the issues with the WiFi. Additionally, the presence of mold in the shower and cracked bathroom tiles are completely unacceptable, and we apologize for any discomfort this may have caused.Please know that this is not the standard of service we strive to provide. We are taking immediate steps to address these concerns with our housekeeping and maintenance teams to ensure they do not occur again. Your comfort and satisfaction are our top priorities, and we are committed to improving our services based on your valuable feedback.We understand that these issues have affected your trust in us, and we are truly sorry for that. We hope you will give us another opportunity to show you the true quality of our service. If you have any further concerns or would like to discuss your stay in more detail, please feel free to contact us directly.
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Everything was great food was good parking easy
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Gina Martin, General Manager, Gestion de l’hôtel
Thank you so much for your feedback, we hope to see you again.
par un voyageur
Publié le 17 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Gina Martin, General Manager, Gestion de l’hôtel
Thank you so much for your feedback, we hope to see you again.
par un voyageur
Publié le 16 juill. 2024 sur Expedia
Convenient to mammoth cave and other attractions.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Gina Martin, General Manager, Gestion de l’hôtel
Thank you for your review! We're delighted to hear that you found our location convenient for visiting Mammoth Cave and other attractions. We hope you had a fantastic time exploring the area. If there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon!
par un voyageur
Publié le 15 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Gina Martin, General Manager, Gestion de l’hôtel
Thank you for your feedback, we hope to see you again.
