Note fondée sur 138 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
1/10 Never recommended
Publié le 11 août 2024 sur Hotels We booked three rooms and a rental car in advance for a three-day stay, paying in full.
**Day 1:** At check-in, the reception staff refused to give us the rooms we had booked near each other. Instead, they forced us into different, far-off locations because they had assigned our rooms to a company group that booked the same day. It took nearly two hours to check in, and the staff was unhelpful and uncooperative. How can they prioritize a last-minute company group over our pre-booked family trip?
**Day 2:** With the company group checking out, they offered us an upgrade to rooms nearby, but the process took half a day, ruining our second day as we spent most of it moving rooms.
We also faced issues with our rental car. Every time we left or returned to the property, a local rental union harassed us, insisting that only their cars were allowed. The resort's security seemed to side with them. When we raised our safety concerns with the resort reception, the staff again refused to assist.
**Day 3 (Checkout):** Things escalated when our taxi driver arrived to pick us up. The resort security refused to let him in, leading to a heated argument with the union members. This frightened my family, especially my mom and kids. When we asked the resort reception for help, they refused, telling us to move our luggage outside the parking gate to board and offering no further assistance. It was shocking that they, as hosts, didn’t take responsibility for their guest
Horrible experience
Commentaires de Gestion de l’hôtel
15 août 2024 par Dennis D'Costa, Gestion de l’hôtel
Dear Vivek,Greetings from Novotel Goa Dona Sylvia Resort!We thank you for your valuable feedback.Our constant endeavor is to ensure a satisfying guest experience and we regret failing to match your expectations.The details of your review have been shared with our team & we have already implemented corrective measures to avoid such occurrence in the future. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit.We sincerely look forward to the opportunity of serving you again in the near future.Warm Regards,Dennis D'Costa
par un voyageur
Publié le 7 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Dennis D'Costa, Gestion de l’hôtel
Dear Kamrul,Greetings from Novotel Goa Dona Sylvia Resort!Thank you for sharing your valuable rating about your stay in our resort on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. We look forward to host you once again in the near future. Hope to see you soon!Warm Regards,Dennis D'CostaGeneral Manager
par un voyageur
Publié le 20 mai 2024 sur Expedia
Nice property , clean and very near to the beach. Nice swimming pool and big room. The food prices are on the higher side.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Dennis D'Costa, Gestion de l’hôtel
Dear Ajay,Greetings from Novotel Goa Dona Sylvia Resort!Thank you for sharing your valuable feedback!It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience.Hope to see you soon!Warm Regards,Dennis D'CostaGeneral Manager
par un voyageur
Publié le 18 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 avr. 2024 par Dennis, Gestion de l’hôtel
Dear Richard,Greetings from Novotel Goa Dona Sylvia Resort!We are happy to receive your wonderful rating on this forum and we look forward to host you once again in the near future. Warm Regards,Dennis
par un voyageur
Publié le 18 avr. 2024 sur Hotels
The hotel is nice, but needs some renovation in the rooms. Breakfast was excellent! The front desk costume service could be improved. I had a wonderful massage at the spa!
Commentaires de Gestion de l’hôtel
22 avr. 2024 par Dennis, Gestion de l’hôtel
Dear Richard,Greetings from Novotel Goa Dona Sylvia Resort!We thank you for your valuable feedback.We have also noted your concerns, which are being addressed to ensure our guests enjoys a comfortable stay with us.It will be our pleasure to welcome you back for another great stay in our hotel. Hope to see you soon.Warm Regards,Dennis
par un voyageur de Alpharetta
Publié le 18 févr. 2024 sur Expedia
Breakfast Buffet Servers were great taking care of customers. The welcome drink was local goan and was great . Staff was great
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Dennis D'Costa, Gestion de l’hôtel
Dear Atul,Greetings from Novotel Goa Dona Sylvia Resort!Thank you for sharing your valuable feedback!It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience.We look forward to having you stay with us in the near future.Warm Regards,Dennis
par un voyageur
Publié le 4 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Dennis D'Costa, Gestion de l’hôtel
Dear Adi,Greetings from Novotel Goa Dona Sylvia Resort!We are thrilled to read your review. Our team is ecstatic by your comments and is equally motivated to work towards maintaining our service standards for a perfect guest experience. We look forward to having you stay with us in the near future.Warm Regards,Dennis
par un voyageur
Publié le 24 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Dennis D'Costa, Gestion de l’hôtel
Dear Dhaval,Greetings from Novotel Goa Dona Sylvia Resort!We appreciate your efforts of sharing your valuable feedback on this forum.Our constant endeavor is to ensure a satisfying guest experience and we regret failing to match your expectations. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit.We sincerely look forward to the opportunity of serving you again in the near future.Warm Regards,Dennis
par un voyageur
Publié le 27 déc. 2023 sur Expedia
Wifi did not work in the room.
Commentaires de Gestion de l’hôtel
30 déc. 2023 par Dennis D'Costa, Gestion de l’hôtel
Dear Rajesh,Greetings from Novotel Goa Dona Sylvia Resort!We appreciate your efforts of sharing your valuable feedback on this forum.We have also noted your concern about Wi-Fi, which are being addressed to ensure our guests enjoys a comfortable stay with us.It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards,Dennis
par un voyageur
Publié le 29 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
9 déc. 2023 par Dennis D'Costa, Gestion de l’hôtel
Hi Andrea,Greetings from Novotel Goa Dona Sylvia Resort!We are happy to receive your wonderful rating on this forum and we look forward to host you once again in the near future. Warm Regards,Dennis
