Note fondée sur 35 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
So disappointed...
Publié le 26 oct. 2024 sur HomeAwayPROS:
• Big home
• Number of bedrooms
• Number of bathrooms
• Big kitchen with two fridges and huge pantry
• Location
CONS:
• Hot tub was unusable for two days due to vandalism of prior guests. Having guests maintain the hot tub is not feasible, we are not service technicians.
• One of the bedrooms in the basement had a broken window and got too cold at night.
• The indoor grill didn’t work at all…the outdoor grill was barely functional and could not be turn up high enough to make it useable.
• Sprinklers ran nightly making the back yard unusable for outdoor activities. We told handiman Joe when he was fixing the kitchen cabinet door, but he never did turn them off.
• The recreation equipment was not useable. The ping pong paddles are ready for the trash as they are now just a piece of plywood. I bought two new paddles and some balls…which I left for others to use. The basketball machine was inoperable.
• We were missing some of the basic sundries: no shower gel in some of the bathrooms. No bathmats in the master bathroom. No paper towels. One ply toilet paper.
• Jetted tub in master was not functional – Joe said he was aware that this has been a LONG OUTSTANDING issue.
• ONE PLY toilet paper!?! Are you kidding?!?! We rent a mansion and you stock it with one-ply toilet paper.
• Rooms were under furnished in several of the rooms.
• No local TV service, roku only.
• Some rooms with no closets
• Home theater is not soundproofed in the least
• Lack of owner contact
par un voyageur
Great Experience
Publié le 23 sept. 2024 sur HomeAwayWe had a great stay. Plenty of space for everyone to have privacy and also rooms big enough for everyone to gather together. The house was beautiful.
par un voyageur
Great stay with lots of space and activities, missing cleaning details
Publié le 18 août 2024 sur HomeAwayIt was an awesome place overall. It had plenty of space for our family of 27. We didn’t feel squished or on top of each other in anyway. There was plenty of space and activities for the kids to run around and play, both outside and inside. The family loved the pool and hot tub. I was worried from reviews that it wouldn’t be clean, but it was clean with just some dirt in it from the wind. Neither the pool or hot tub were gross in the sense of algae or other things that can make the pool or hot tub not worth getting in. We called Emmet, the property manager, and he answered and helped us know when the trashed needed to go to the street (Tuesday morning by the way).
par un voyageur
Great Family House
Publié le 21 juill. 2024 sur HomeAwayHuge family house with a lot of things to keep everyone entertained. Nice quiet neighborhood. Theatre was a a huge hit with our kids.
par un voyageur
House for family reunion
Publié le 20 juill. 2024 sur HomeAwayWe rented this property for our family reunion in July 2024. It was clean and ready for us when we arrived and was perfect for our family of all ages. Plenty of space and beds for sleeping and the room with the crib was great for the couple with the baby. Was also great to have plenty of bathrooms. Everyone loved the pool!! We brought pop up shade covers and fold up tables for the large deck which was perfect for eating, hanging out, and watching those in the pool. The grassy areas by the pool were perfect for outdoor games and a large family picture.
The two extra refrigerators were very helpful for so many people. We loved the theatre room and it was perfect for our family talent show! The only suggestion we have for the owners is to stock more lightbulbs for the kitchen (we replaced a few that were burned out, but needed a couple more) and the bbq grill on the deck needs replaced or repaired. We were able to use part of the grill, but a few of the burners do not work. Other than those 2 small suggestions, it was GREAT and we would definitely reserve this house again!!
par un voyageur
Ground not maintain very well. Widows were dirty could do with better cleaning,but livable but
Publié le 18 juill. 2024 sur HomeAwayThe "gorgeous mansion" was only sink deep. Seemed cheep inside. Not well maintained.
Not for the elderly as all bedrooms were either downstairs or up long stair cases. The sunken living room was not a benefit with that regards
We had 1 baby 1 7 yr old 2 teenagers 7 octogenarins with the rest betweem 23-70. Pool cover didn't want to work Steps to the pool seemed scary
Commentaires de Gestion de l’hôtel
18 juill. 2024 par VrboOwner, Gestion de l’hôtel
We are sad that you were unhappy with your stay. We work hard to maintain the property. We do not hide that the property has stairs (like any 8,500 square foot home) or that the bedrooms are all upstairs or downstairs. There are also a few steps down to the living room on the main level. You did not mention when you booked that your group was unable to walk up stairs. We do have a fence around the pool in addition to the pool cover. We will look into any issues with the pool cover. We didn't hear from you during your stay about any issues with the pool cover (we promptly respond to any issues disclosed by our guests).
par un voyageur
Wonderful stay with only a few minor concerns
Publié le 11 juill. 2024 sur HomeAwayWas a wonderful place to stay with family and friends with a large yard and private pool with large common areas. The host was not responsive for most of the trip when questions or concerns arouse. The rooms and bathrooms where not well described on the listing so the room and bathroom situation was difficult once we found out that most of the bathrooms aren't connected to the rooms. The large theater room was a wonderful time and the pool and hot tub were both wonderful and did not feel or smell of heavy chlorine. The Jacuzzi in the Master bedroom did not work and many of the steps in the back yard were falling apart and where dangerous for some to climb.
Commentaires de Gestion de l’hôtel
10 août 2024 par VrboOwner, Gestion de l’hôtel
We are glad you enjoyed your stay! We have hired a contractor to repair the back steps. I apologize that it took 24 hours to respond to your question during your stay. I was camping when you sent a message. We have a welcome packet in the kitchen with a cell number for our property manager listed so guests can call with questions anytime during their stay. He did not receive a call.
par un voyageur de West Bend, WI USA
Convenient to parks
Publié le 10 juill. 2024 sur HomeAwayHouse was in a quiet and safe neighborhood. Very spacious and convenient to shopping and parks. Pool was a bit dirty and we could’ve used some more lounge chairs for around the pool. Especially since you could have over 20 people sleeping there. Steps down to the pool were quite dangerous especially after a rain. I would suggest a handrail or even steps. Finding out we had to bring in ALL outside activities by 10pm seems unrealistic as the rest of the neighborhood was filled with dogs barking and kids swimming well into midnight. On the positive side, we had some issues when checking in(AC and garbage disposal) and someone was over asap to fix it. Overall, lovely and spacious home but could use some routine TLC. I would stay here again for a huge family gathering and access to the national parks
Commentaires de Gestion de l’hôtel
11 juill. 2024 par VrboOwner, Gestion de l’hôtel
We are glad you enjoyed your stay. We do regularly have the pool professionally cleaned. We work hard to keep the neighbors happy, which is why we require quiet hours outside at night. The neighbor's bedroom window is near the hot tub on the other side of the fence, but we let each of our guests know about the quiet hours upon booking.
par un voyageur
Family Reunion -- June 19-22, 2024
Publié le 4 juill. 2024 sur HomeAwayMy wife and I had a reunion with our four children and their spouses and children, along with my mother -- a total of 17 people (11 adults and six children, ages 1-12). Plenty of bedrooms and bathrooms for all. Plenty of space throughout the house for everyone to just relax and visit. The kitchen was large enough so that multiple people could be involved with meal prep and cooking without getting in each other's way. The game room was a hit, with a pool table and a ping pong table and some arcade games, although they were a bit rundown Overall, we had a good time. Here are the negatives: Oven and stove top were not clean. Outdoor grill was very filthy -- we had intended to grill outdoors, but did not. Outdoor jacuzzi was not clean, and so we did not use it. Lots of stairs throughout the house, so if you have toddlers, you need to keep an eye on them. The carpets had not been cleaned for some time. Although we had been informed that the swimming pool was heated, we learned after arriving that it was only "lightly heated" to the mid- to low-80's, and so the pool water was a little too cool for most of us to enjoy. Also, there were a lot of ants in the kitchen area. Overall, the location served its purpose, which was to provide a place for all of us to gather comfortably. I was hoping that this would be a place to which we could return every couple of years, but given our experience, we will be looking for a different location for our next family get together.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par VrboOwner, Gestion de l’hôtel
We are sorry you were unhappy with the pool temperature. We keep it at a regular temperature, and guests who wish to be warmer can enjoy the hot tub. We will address any other issues immediately except that this is a large home with stairs, so the stairs will stay. (: As an 8500 square foot home, there are many stairs both going up and going down.
par un voyageur
Awesome House
Publié le 29 juin 2024 sur HomeAwayThis house exceeded our expectations. Lots of fun for everyone in our group (teens, young kids, and adults). Property managers were great and quick to respond if we needed anything.
