Note fondée sur 919 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,5 Service et personnel
3,1 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très bien
Publié le 14 sept. 2017 sur HotelsTrès bien, chambre propre, pas de bruit et grand choix de thés et chocolat chaud le matin.
par un voyageur
Publié le 23 nov. 2024
Commentaires de Gestion de l’hôtel
26 nov. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Leon, Thank you for the 5-star rating! Natalie #Team6
par un voyageur de Nipomo
Publié le 13 oct. 2024
Easy access from freeway. Coffee in the lobby. Safe interior access.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Donald,Thank you for the excellent review! We hope to see you soon.Lilith#Team6
par un voyageur
Publié le 13 oct. 2024
par un voyageur
Publié le 26 août 2024 sur Expedia
We stayed here one night and it was the absolute worst nights stay I have ever had. It had nothing to do with the staff or the cleanliness of the room.. we stained in room 342. When we got there everything was good. Room was clean, and the bed was comfortable. Then at about 1:30am a high pitched alarm began to go off. It sounded like a fire alarm, With an extremely high pitched beep, beep, beep, it carried on for about 20 minutes. The whole time this is happening my husband and I are searching for the source. It wasn’t in the hall. Or the stairs. It wasn’t coming from the broken smoke detector, or any of the outlets or sockets. Or even the A/C unit. Then all of the sudden the noise stopped. We thought well maybe it was the neighbors and laied back down to sleep. Then just as we turned of the light it started again. We jumped out of bed and started searching for the origin again. This time with a folded towel covering anything we could to see if we could get it to just be muffled. It’s now after 2am and we still cannot find the source of the noise. I called the front desk and they said they would investigate. I hung up with them and then the noise stopped again. We laid down and turned the lights off and it was quiet for about 30min. Just as I was about to fall asleep the noise was back. This time louder and faster. It would beep for 10 min and stop for 1or 2 minutes then start again. My husband called the front desk and had the night manager come to our room. He then began to
Commentaires de Gestion de l’hôtel
28 août 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Christopher, We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations. We would greatly appreciate the opportunity to further discuss your experience. Please reach out to us at your earliest convenience. Your feedback will aid us in regaining your trust and in welcoming you back for a more enjoyable stay. Once again, we extend our sincerest apologies for any inconvenience caused. Kaur J. #team6
par un voyageur
Publié le 25 août 2024 sur Expedia
Just need some oranization and more communication
Commentaires de Gestion de l’hôtel
28 août 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Ludwig, We appreciate you taking the time to share your feedback with us. We regret the recent challenges you encountered while at our property. Your satisfaction is of utmost importance to us, and we are truly sorry for not meeting your expectations. Kaur J. #team6
par un voyageur
Publié le 25 août 2024
The rooms were clean, the rest of the place wasn’t clean. I was displeased there wasn’t breakfast. Staff was ok. Left to get my daughter checked into her apartment for school, came back 10:30am They locked me out of my room 30 mins before checkout. Check out is at 11:00am I went back to get my stuff and my key card was locked. Had to go have them reset the card so I could get my stuff to check out .
Commentaires de Gestion de l’hôtel
28 août 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Kim, We would like to get a better understanding of the concerns you have so that we can promptly address them. Please do not hesitate to contact us at your earliest convenience. Your feedback is of great value to us as we continuously work towards enhancing our offerings and providing the best possible customer experience. Once again, we apologize for any inconvenience this may have caused. We sincerely hope to make amends and earn back your trust.Kaur J. #team6
par un voyageur
Publié le 25 août 2024 sur Expedia
Front desk lady had terrible customer service
Commentaires de Gestion de l’hôtel
28 août 2024 par Brand Experience Team , Gestion de l’hôtel
We are grateful for your feedback and are saddened to learn about your recent experience while visiting our location. We deeply apologize for any inconvenience or dissatisfaction it caused. Your feedback means a great deal to us, and we take it very seriously. We are eager to understand your specific concerns so that we can promptly address them and enhance our services in the future. Please contact us to discuss this matter further. Once again, we regret not meeting your expectations and appreciate you bringing this to our attention. We aim to make things right and earn back your trust.Kaur J. #team6
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Tom, Thank you for the amazing rating! Natalie #Team6
par un voyageur
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Richard, Thank you for your rating. We strive to ensure every guest has a positive experience, and your feedback is important to us. If there is anything we can do to improve, please feel free to let us know. Natalie #team6
