Note fondée sur 464 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Manager, Gestion de l’hôtel
Hello Abel,We are thrilled to hear that you had a fantastic stay with us! We hope to welcome you back soon for another wonderful experience at our hotel.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello Terrence,We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us directly to share more details about your experience so we can address any concerns you may have. We look forward to hearing from you.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
The flush wasn't working in the room, and we could smell smoke in the corridor when it was supposed to be a non-smoking hotel.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello Noman, We apologize for the inconvenience you experienced during your stay with us. Your feedback is valuable, and we will ensure the maintenance team addresses the issues you encountered promptly. Our team strives to provide a comfortable and smoke-free environment for all guests. Thank you for bringing this to our attention; we appreciate your understanding and hope to welcome you back for an improved stay in the future.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Hello Abel, Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Keys get deactivated so easy and after 7pm no staff on duty. Use the house phne to get someone but nobody answered. I was locked out of hotel for 3 hours. Not returning.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Manager, Gestion de l’hôtel
Hello DAVID, We apologize for any inconvenience you experienced with the key deactivation and reaching staff after hours. Your feedback is valuable for us to improve our services. For any further concerns or feedback, please contact our management team directly for assistance.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
It was okay. Lots of random inconviences though. Took awhile to get let in and was late at night and we were all really tired and just stood there for 15 minutes for door to open
then the batteries in the remote would not work so we couldnt change the channel, we asked for more pilows but they said they had no more and it was just one pillow that was very flat, when i put my phone charger in, it got smokey and I had to take it out and remove it. Just wasnt a great experience.. luckily we were so tired we just crashed but wouldnt reccomend.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Manager, Gestion de l’hôtel
Hello Candice, We apologize for any inconveniences you experienced during your stay. Guest feedback is valuable, we will address these concerns with our team for improvement. Thank you for bringing this to our attention, we strive to provide a better experience for all our guests.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Staff polite, friendly
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Manager, Gestion de l’hôtel
Hello Ann,We're pleased to hear you found our staff polite and friendly during your stay. Our team works hard to provide exceptional service to all our guests. Your positive feedback is appreciated as we strive to create a welcoming environment for everyone.
par un voyageur
Publié le 21 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par Manager, Gestion de l’hôtel
Hello Ozias,We're thrilled to hear you had a fantastic stay with us! We look forward to welcoming you back soon for another memorable experience.
par un voyageur
Publié le 4 août 2024 sur Expedia
Are room supposed be 85 dollars we where charge 104 was supposed one bed had king an a single bed
Commentaires de Gestion de l’hôtel
5 août 2024 par Manager, Gestion de l’hôtel
Hello Hugh, We apologize for any confusion regarding your room rate and bed configuration. Please contact our management team directly for further assistance and clarification on your billing and room type. We appreciate your feedback and hope to welcome you back for a more enjoyable experience.
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Someone burned food in their kichenette and the alarm went off at 2:00 a.m. All the residents had to leave the building.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Manager, Gestion de l’hôtel
Hello Lester, We apologize for any inconvenience caused by the unexpected incident. The safety and well-being of our guests are our top priorities, and we thank you for your understanding during this situation. We appreciate your cooperation in following safety protocols for everyone's benefit.
