Note fondée sur 304 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,7 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 oct. 2024
Open drug use from employees and guests. Meth head front desk attendant that was always missing. Unhoused and indigent are living here.
My room was ground floor, and there was no screen and the window didn't lock. Do not walk. RUN.
I wish I could submit the photos I took. 😳
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Manager, Gestion de l’hôtel
Hello Kirk,Thank you for sharing your feedback with us. We take all concerns seriously and encourage guests to reach out to management directly for further assistance with any issues encountered during their stay. Our priority is to ensure a safe and comfortable environment for all our guests.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Manager, Gestion de l’hôtel
Dear Guest, We appreciate you choosing our hotel for your stay! If there were any specific areas you believe we can improve upon, please don't hesitate to contact us directly so we can address them accordingly. We value your input to enhance our guests' experiences.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
The bedding was not clean. Hairs, crumbs, dirty spots on pillow cases. Pulled out the sofa sleeper only to find yellow stains and other stains. Wanted to use the toaster to make toast for daughter and it didnt work. Wont be staying there again.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Manager, Gestion de l’hôtel
Hello Kori, We regret to hear about your experience and appreciate your feedback. Please know that we take cleanliness seriously and have shared your concerns with the housekeeping team for immediate attention. For any maintenance issues, we recommend reaching out to our front desk during your stay for prompt assistance. Thank you for bringing these matters to our attention.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
The room was clean, but didn’t have anything other than one cup and a spoon in the suite. The halls and elevator smelt terrible like smoke and marijuana.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Manager, Gestion de l’hôtel
Hello Tara, We appreciate your feedback regarding your recent stay. We strive to maintain a clean environment for all guests to enjoy. Please note that we take concerns about odors seriously and will address this matter accordingly. Your input is valuable to us as we continuously work to enhance our guests' experience.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Super nice staff, but needs major work in all other areas.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Manager, Gestion de l’hôtel
Hello Sierra,Thank you for recognizing our friendly staff's efforts. We appreciate your feedback and have noted your comments for future improvements. Your insights will aid us in enhancing our overall guest experience.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Manager, Gestion de l’hôtel
Hello JJ,We appreciate you choosing our hotel for your stay. Please don't hesitate to contact us directly with any feedback you may have from your recent visit so we can make improvements.
par un voyageur
Publié le 26 août 2024 sur Hotels
Got checked in and went to our room. Our a/c didnt work and upon further inspection we found a cockroach in the kitchen cupboard, the sheets on the bed were covered in someone elses hair, the shower had a loogie stuck to the wall and the room smelt of old chinese food. When i spoke with the lady at the front desk she expressed her sincere apologies but used inappropriate language. After checking out we tried to get a refund for our room as we did not stay due to the conditions but the hotel has not responded to the traveling site leaving us out $200. Very disappointed in this hotel. Will not recommend to anyone. It made the beginning of our family vacation very stressful and rough especially having to move 2 kids around at 9:30 at night.
Commentaires de Gestion de l’hôtel
28 août 2024 par Manager, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
par un voyageur
Publié le 24 août 2024 sur Expedia
The staff was outstanding, very helpful! Parking is a little short But was always able to find a parking place. Will definitely stay there the next time I’m in town.
Commentaires de Gestion de l’hôtel
27 août 2024 par Manager, Gestion de l’hôtel
Hello JoAnne,We truly appreciate your kind words about our staff and are glad you found them to be outstanding. We understand your feedback about the parking situation and will share it with our team for further consideration. We look forward to welcoming you back on your next visit to town.
par un voyageur
Publié le 19 août 2024 sur Expedia
the toilet seat was almost off the toilet.. i was afraid of falling off when sitting down.
the fixture for the lights in the bathroom was full of nicotine
there was alot of dust on the walls..the dishwasher had a huge dent in it.. looked like it came out of the garbage.
the Regfrigerator was making a banging sound all night long which disrupted our sleep.. Didnt sleep all night. in the morning we were crabby and had a long day of travel ahead of us.. Made for a terrible day and I am still not rested up.
Commentaires de Gestion de l’hôtel
21 août 2024 par Manager, Gestion de l’hôtel
Hello Myra, We appreciate your feedback and apologize for the inconvenience. Please know that your comments will be shared with the relevant departments for further review and improvement. Your satisfaction is important to us, and we hope you will consider giving us another opportunity to better serve you in the future.
par un voyageur de Vinton
Publié le 14 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par Manager, Gestion de l’hôtel
Hello Reginald,We appreciate you choosing our hotel for your stay! If you have any additional feedback to share, please don't hesitate to reach out to us. We hope to welcome you back in the future for an even better experience.
