Avis Spacious trullo and integral villa, with pool, set in olive grove 2km from town

Je suis tres contente que vous avez passe les bonnes vacances au trullo et que vous l’avez aime. Merci bien pour votre revision et a la prochaine.

Thank you for your very positive response to being at the Trullo. It is of great importance to me to facilitate happy holidays for guests and I sincerely hope you will be able to return.

Merci bien pour votre bonne revisione. Je suis tres contente que vous vous etes bien amuses au trullo et dans la regione, et que vous avez trouves dont vous avez eu besoin. Je suis d’accord que c’est tres tranquil avec la possibilite d’une petite ville de charme toute proche. A la prochaine peut etre?! Amicalement, Joanna

Thank you for your very positive feedback. I am thrilled that you had a good time at my trullo and that you appreciated its lovely location as well as the facilities of the house and garden. I hope you will return.

Merci mille fois Frédéric. C’etait un plaisir de vous recevoir. Je suis ravie que vous vous etes bien amuses et qu’ il trullo vous a plait. A la prochaine, j’espere.

So pleased your holiday at my trullo was a success. Thank you for your positive response and for being exemplary guests.

Thank you so much for your positive response to my trullo. I am delighted that you enjoyed it, had what you needed and liked the nearby little town of Ceglie. Thank you for being responsive and responsible renters. I look forward to hosting you again.

I am so pleased you enjoyed my trullo and made the most of its location in this great region. Thank you for your review. I hope you come again.

I am, of course, devastated by this review. However, there are some points I would like to make in response. The guests made the mistake of booking before asking any questions. They started asking ten days before arriving. They appeared not to have read the details as the description clearly states that there are only two bedrooms but that the sofa divan in the living room can provide for two extra people if required. The price for six works out at £33 a night and the house is obviously better equipped for four, although there are eight dining chairs, two garden tables and a huge indoor table for six, ample crockery and five loungers/ deck chairs as well as three rocking chairs, two kitchens and two bathrooms. The dining chair was broken by the guests and not admitted to or paid for. This is not just a rental property but our second home so our sheets and towels, though new, if for showering, are not all the clinical white of a rental house. They are coloured. Some of the pool towels are older and most guests are glad of them, especially as there is a dozen and people do not have to travel with their own. Within an hour of arriving, the guest wanted to leave.At this point they were offered a 50% refund if they did not like the other option of extra pillows and pool umbrella. I had no obligation to offer anything as a refund but they chose to stay. As everyone can see from the pictures and most reviews, the property is perfect for a group of four or four adults with two kiddies. As these guests had four children, one of whom wanted to have private space, it was impossible to provide for them without putting up the sofa divan. This meant that the living room was not like its picture where the sofa is a sofa. I had not been responded to when I asked about how beds should be arranged. The eighth pillow for six sleepers was mistakenly made up of cushions and immediately replaced with two new pillows when I realised. The enormous, paved veranda at the back has comfy seating and shade all day. The pool has paving around it and a path leading to it. The land around is 8000 sq meters of stony ground and consists of fig and olive tree mostly. It is not manicured but very private and great for hide and seek etc depending on the age of the children. During the stay I responded to everything and provided an extra umbrella for the pool. The air conditioning is in two rooms, as the description states. It would be an anachronism in the trullo so two good quality, stainless steel fans are provided to supplement it. I now realise that the pool maintainer and the gardener, despite going early in order to avoid guests, need to be mentioned in my description. I had assumed that the pool garden and the pool would be recognised as maintained areas, which would need to be tended daily, especially in 35 degree heat. After renting for nineteen years and receiving mostly five star reviews, I feel that these guests were particularly difficult to please and had a tendency to exaggerate negatives, rather than make the most of the positives. I am sorry that they could not enjoy their holiday.

I am so pleased you enjoyed yourselves at the Trullo. We are changing the patio table in the light of your comments and have already provided different indoor/outdoor comfortable chairs. I hope you will return to enjoy them.